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January 2024 by Alexis Pashkow
We came in with a broken phone screen and the young lady manning the counter was extremely helpful. She told us what we needed to do to get our claim submitted and had our phone repaired within 2 hours of submitting that claim. Super easy!
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January 2024 by Ashley Perry
I dropped my phone, cracked the camera lens, & made an insurance claim. I was instructed by Asurion to bring my phone in for a camera lens repair. The employee said Asurion told them to go with the buyout option because the phone was unrepairable, then he said I could pay out of pocket for the store to repair my lens. I didn’t mind paying out of pocket and opted to have the repair that day. I pick my phone up before closing and eventually get home, I check my camera and it’s blurry. Every photo and video setting is blurry, some worse than the others. I go back the next day and tell the same girl who checked me out the night before and she says, “Oh yeah, I think I remember him telling me about that last night.” So she reads the notes and proceeds to tell me how the actual camera is either damaged or there’s dust/debris inside. She offers to fix the camera for $150 and then proceeds to tell me that the blur on my camera “really isn’t that bad.” I have to scan a QR code to check my son in school and now my camera won’t even read the QR code because it’s so blurry.They had two different opportunities to tell me my camera didn’t work properly. When they repaired my phone they could have contacted me to tell me, and when I picked my phone up the girl could have told me. Instead I pay almost $100 for a camera lens repair and find out afterwards I still can’t use my camera, it’s actually worse now than it was when the lens was cracked. I’m extremely unhappy, I wouldn’t have paid almost $100 for a lens repair if I knew the camera didn’t work properly. I really wish this store’s communication would have been better.
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December 2023 by Michael Owens
I brought in my laptop to replace the battery. Was concerned I’d have to good a week or two without my computer. uBreakiFix ordered the parts in advance, let me know when they arrived, and made the repair in one day!! Very happy with their work and service!
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December 2023 by Laura Luciano
My one yr old stuck my bank card in the ps5! I am super happy and satisfied with how quick and friendly they were to take me in 10 minutes before closing! They got my card out so fast and no issues! Thank you so much!
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December 2023 by Notanexpert 09
This was a great experience from beginning until the end I had gone to one store and they didn't have the screen I needed but they directed me to another store that they had everybody was friendly and polite professional and helped me get my phone fixed that day at a very fast pace of less than an hour if you can believe that now I'm back up and running and able to do what I need to do thank you very much to all of you great work great job phone looks new feels new works like you
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December 2023 by Tresies Craig
Cole was absolutely amazing!! Fixed my iPad in 0.2 seconds and saved me MANY MANY tears. Service was so efficient I had to get the protection plan!! Thank you so much!!
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November 2023 by Katharine Wilson
The tech was great and the phone looks amazing. But, it was the scheduling process I didn't like. First appointment I got a call to confirm, then a few minutes after the call got a text saying not enough drivers and had to reschedule. Then second appointment was canceled due to not having part. Overall tech service great, just would like a better appointment making process.
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October 2023 by Jeff Campbell
This place is awesome!! No headaches whatsoever. Very professional, quick and reasonably priced. My screen was busted in 2 places on my Pixel 7 pro. They took my phone in the back and literally an hour later it's back up and working perfectly. Best birthday in a long time.
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October 2023 by Nomadicall
Fantastic store and service, I brought my phone in particular to them many times, and I love the fact they offer aftermarket, and original parts for the phones. Because I always get original parts due to the fact that they won't allow me to upgrade the phone with my service provider unless it's repaired and has original parts. They are always quick courteous kind, and go above and beyond when it comes to repairs. I just took my phone in for a phone screen repair, and the phone was not vibrating, but they fixed that free of charge. I don't know about other stores but the one in Orange Park I would definitely give a try, I don't feel your regret it.
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September 2023 by Boden Williams
Daniel is the star of the show in my opinion, this young gentleman helped two people in front of me quick and professional, absolutely loved his attitude and careful explanations, all i needed was my phone charging port cleaned out, he was extremely happy to oblige and made sure to even test after that my phone is charging properly, honestly made me sad I was there to actually purchase anything at this time since sadly they do not carry any OnePlus accessories in stock, keep up the good work man I'll send everyone I can your way
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September 2023 by Anne Holsey
Mike was very customer friendly and he explained things very clear and precise. Top notch service! I will send more customers your way! Amazing! I will be back! Super happy
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September 2023 by Rob Clark
They saved me a lot of money by being honest. Sometimes, it's better to undersell something to earn your respect rather than sell a worthless product to make a buck—great job to the staff at this store. I will be back in the future.Thank you so much for your time.
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August 2023 by Kathy Ivey
Cole was awesome! Very professional. Extremely informative. We are now a customer for a long time to come. Repaired our phone within ten minutes. Great prices.
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August 2023 by Richard Bragg
I called several other repair stores and none of them had the parts. When you guys opened on Sunday I called and you had the part that I needed. Less than 3 hours later I was walking out with a fixed phone. I also found out that you fix computers, so I'll be bringing a computer up there to get repaired as well. The guys were very helpful, very pleased with the whole experience .
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August 2023 by Kelly Way
Staff were very friendly, knowledgeable and professional. My phone screen repair was done in the timeframe as described and was hassle free. I filed my claim with Asurion online the night before service and was able to schedule my repair at a specific time. I dropped the phone off at that time and went to have lunch with my wife (Bowl Thai and Sushi in the same shopping center is now one of my favorite restaurants and also highly recommended). The phone was ready for pickup at the time that they estimated. The whole repair experience was exactly as I would and should have expected and I recommend their services to anyone in need of a repair.