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February 2024 by B J
John helped us switch from Tmobile years ago, and just helped us again with upgrading our phones. Always great help here from others as well!
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January 2024 by erin reed
Ryan was amazing. Knowledgeable and got us setup in no time at all.
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December 2023 by Robert Leist
I had a flip4 phone and it wouldn't open. Took it to them to see if they would warranty it. They said no because it had screen damage. The screen damage came from them trying to open it. They just wanted to sell me a new phone.
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October 2023 by Ryan Doronila
People are so rude
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September 2023 by Philip C.
There's always a wait whenever I come here. Last time I came, there were 7 people ahead of me. They definitely need to hire more people. Store hours are weird too.
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August 2023 by Andrea Fogarty
Quick in and out no non sense. Fun people watching though!
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May 2023 by MAE SPARKS
Just posted to a different store location about this storeDon't be in a hurry/appointment for that day.Note that there are no services provided at this location. You can not call ahead; ever.Sales reps only!
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March 2023 by Erin
My mom and i stopped here to remove a recently deceased family member from her phone account. A gentleman named Corey helped us, and it was honestly the best service we've ever received from a company. He truly understood our pain due to losing a loved one. And was so personable due to us also caring for my grandmother who has small cell lung cancer thats now terminal. His compassion and consideration meant the world to us. Thankyou Corey!!!
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May 2022 by G. G.
I ordered a new phone from The Verizon site. The site said to pick it up May 18th at the store. I received an email telling me it was ready for pick at the Wells rd. store and they are currently open. I went to the store and its CLOSED. There is a "May" calendar page taped to the door and they are closed every Monday and Wednesday of the month. Although there web site says open 9-7 M-F, this Yelp website shows them open as well as the corporate site on My Verizon for ordering a phone and pick up locations. 3 other people showed up at the store in the 5 mins I was there. I got off work and took a long lunch to drive over there for nothing.
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December 2020 by Julie B.
Thanks Xavier for the "Stellar" service! Things have had to change quite a bit, due to the Pandemic, but it was nice to see that Verizon has adapted quite well. The policies for following the safety guidelines was very apparent (in store distancing, anti-bacterial pumps all over the store & MASKS)! Customer Service is still the primary focus, whereby, I waited for about 10 minutes to be seen, but once I explained the reason for my visit, it was smooth sailing to complete my services within a short time. Xavier knew his stuff, explained exactly what I could expect and the costs. This was a pleasant experience that will continue to have our household remain loyal Verizonites!! :0)
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July 2020 by Steve O.
Not sure they are ever going to reopen. Have been waiting several months to have a warranty item taken care of for my wife's tablet which they said they would do. Phone is a constant busy.
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December 2019 by Jim C.
Just switched over from AT&T after years of bad and declining service... but this Verizon store did not start off the Verizon relationship at all well. After a number of false statements prior to the switch, and all kinds of hassles throughout, you can imagine my disappointment when the first bill showed up and turned out to 60% higher than promised. It took days to get that fixed, and numerous calls to this store went nowhere and promised callbacks did not take place. Finally; the National office had to intervene and fix -- which took a while and several hours on hold and chasing down the right people. Further; the Disney+ eligibility we were promised did not come about and now we find that that it appears that the two $150 rebates won't happen either... despite very specific and documented promises to the contrary. The number of errant, if not outright untruthful, statements out of this store boggles the imagination while the lack of interest or concern in making it right are particularly troublesome. Calls have been placed to State and Federal regulators over the potential frauds involved, official complaints are being made, and we can't recommend highly enough that if you decide to do business with Verizon, that you avoid this store like the proverbial plague.
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November 2018 by Tiara W.
The representatives at the corporate store in Orange Park, FL seemed a little if-y when we first walked in, but we decided to give it a go. We have to switch from AT&T because we're moving out to the country and have tons of dead spots with AT&T. Everything was going fine until the representative and his manager insisted that AT&T would refuse to port our phone numbers because we're on a Next plan. We were going to get new iPhone's and everything, but after the rep and his manager insisted AT&T wouldn't port our numbers because of the Next plan, we just walked out. I just spoke with AT&T, and they confirmed that our phone numbers are eligible to be ported to any other carrier we choose, and the Next plan literally doesn't impact phone number portability. Verizon reps at the store and via chat also told us that phones are required to be factory unlocked in order to be eligible for trade in, which I found literally nowhere in your verbiage for trade ins. The only thing I found, in fact, is that it's required to be in good working and cosmetic condition. I have two pristine iPhone's (7 and 7 Plus), and your employees are refusing to take them because they're not factory unlocked. I've also been told by other employees that being factory unlocked is not a requirement at all. So which is it? AT&T told me today that it sounds like Verizon doesn't want our business, at least not right away, and I'd say that sounds about right. Also talked to a Verizon telesales rep this morning, and was told that none of what the store rep and his manager said yesterday is true! Very poor initial experience with Verizon and its employees. While I hope this was not a reflection of how every interaction would be, your employees incompetence is negatively impacting your chances of acquiring new customers who will pay every bill on time, every month.
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April 2018 by Meredith C.
First, I've been a verizon customer for 12 years. I loved them because I get super customer service over the phone and coverage damn near anywhere. So when T-Mobile came out with the Military One plan with unlimited everything and up to 4 lines for $100, I went to the store to see if anyone had any idea if verizon was going to come out with something similar or if they could get me a close deal. After explaining this to an associate, I was rather rudely told "then go to T-mobile." Okay, I'm going to write this off and start looking at phones because i needed to upgrade. This associate left me to my own devices while i was checking out the phones when, what I would assume was a supervisor, and another associate starting raising their voices while the supervisor was helping two older women. This disagreement went from 0 to Ghetto AF in 5 seconds, and the argument continued for at LEAST 10 minutes. The associate starting using curse words while i was holding the hand of my 4 year old nephew with my mouth gaping in astonishment. All said and done, i asked original associate for help with upgrading my phone. I was switching from iPhone to Samsung, so there's a learning curve. I said no to the $50 screen protector and was a bit annoyed that he wasn't even going to ask me if I wanted to actually buy it. He was just going to install it and charge me. No, i can get 3 for a 1/10 of the cost on Amazon, thanks. So, I start setting up my phone and this associate was basically shooing me out of the store before I even turned it on. Again, I have no idea how to transfer this stuff over. I called corporate and they were amazed over the whole ordeal. Like I said, CS on the phone are fantastic. This store is not. It's like the minute I even mentioned the military deal, this guy took issue with me. Unlike past reviews, I'm not the service member or retired. My husband is active duty stationed overseas, so it's not a thing against just the retirees. Which is bad for business in a Major Military town, IMO. I've already told corporate, that this whole ordeal made it easier to make the switch to T-Mobile once both our phones have $650 left to pay as they will pay off both our lines to switch. I even told them that I was going to chock the initial comment to a misunderstanding. But the attitude I got and the screaming match was the straw that broke the camels back.
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September 2017 by Drew P.
Called ahead asked if I needed an appointment they said no. Walked in, two reps waiting to greet me, get one of them immediately. Super fast, super professional. Was trying to transfer an iphone 7 on at&*t to verizon was not possible because of the qualcomm processor on that unit. If you have an iphone 6 it is fine, for some reason they did this on the 7's. Either way not verizons fault and they did try everything! I forget the reps name, probably "dave" he was the redhead guy very cool, nice, friendly. Thanks Dave.