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February 2024 by Mawky
What a dumpster fire of a Wal Greens. The female pharmacist, yes the pharmacist, is Cruella de Vil. Superiority complex is rampant with her. Of course she has this complex because Wal Greens can’t find pharmacists who willingly want to work there so in her tiny opinion she has the ultimate job security and can talk down to us lowly peons all she wants without any fear of disciplinary action. Try and complain to corporate and they’ll ghost you as well. They don’t want to upset the pharmacists. So they hide your complaint, they will never reach back out and we all just sit idly by hoping and praying that she eventually moves away or transfers to another location, spreading the rot that is her personality. Good luck sustaining this business model. Let me know when you’re ready to relocate, I’ll pay for the movers myself!
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February 2024 by Anon
Really lost its touch in the past few years with poor management. Lindsey and the male pharmacist that run the pharmacy are some of the rudest people I’ve ever interacted with. Imagine a pharmacist that treats you as peasant and he is king. No empathic help.
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January 2024 by Jose Tee
Super friendly employees and pharmacy technicians! Always love going in to shop there and get my meds!
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December 2023 by Hellond Joseph
On December 22, 2023, I experienced racial discrimination and profiling at my local Walgreens, involving not only store staff but also the store manager, Hayley. As an African American member of the U.S. military, it was deeply disheartening to be racially profiled and disrespected, especially in front of my 7-year-old daughter. The situation escalated to the point where they even called the police simply because I had requested a receipt for my FedEx drop-off. The individuals at the store insisted that I couldn't receive a receipt digitally or on paper. Fortunately, a kind and non-discriminatory employee acknowledged the situation, apologized, and provided me with a digital receipt. The incident highlights the need for increased sensitivity and awareness in addressing racial discrimination within the store, which resulted in an unnecessary and distressing police intervention.
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November 2023 by Rick Page
Made the mistake of requesting auto-refill on a new prescription a few years ago. Started getting refills much sooner than needed so I cancelled auto-refill but they just keep on coming, even after several more attempts to cancel. So what’s up with that? Seems these folks say they are overworked but they have time to fill unwanted prescriptions that no one ordered.
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October 2023 by Liza Akbulat
This by far is the worst pharmacy I’ve ever had the misfortune of needing to fill prescriptions. I’m not sure if it’s racially motivated behavior or if the poor assistance is equally given to all. Certain individuals working here are rude, disrespectful and for some reason behave with a superiority complex. The way they look at you and smirk when you ask a question making you feel scared to ask anything. They disrespect you and turn the situation around to benefit themselves, the supervisor here lies to her own employees to turn them against patients and then she uses her position to hinder the release of medically needed prescriptions from an elderly who’s recovering from Coronary artery bypass surgery. The pharmacy then calls regarding prescriptions that have been filled and need to be picked up, only to deny the pickup because the supervisor noted on the patient’s account not to allow the prescriptions to be picked up. It’s an abuse of power one person should not be allowed. But in the light of things, above there is a God watching. Beware if your not of fair skin look elsewhere for a pharmacy if you wish to be treated as a human being with dignity and respect.
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October 2023 by Robert Hazelwood
The pharmacist are always able to help with your questions. The staff is very patient with customers. They try to find the cheapest price for you. Keep up the good work!
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August 2023 by Automat 922
Just done with this pharmacy. Slow and can't ever fill orders correctly. Only come here if they have something I can't get literally anywhere else. Tired of this it's like this at every Walgreens.
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March 2023 by Jennifer Red
I've been using this Walgreens Pharmacy for many, many years and it has gone downhill. The staff is rude. They don't fill prescriptions in a timely manner. Dropping off prescriptions to be filled and are never entered into system when told they are nor are they ever ready when promised.
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February 2023 by Ceci D.
Just experienced my third and last visit at the Walgreens Pharmacy. My first visit they did not have my scripts ready and I had to return the next day. My second visit I was scolded and told that I was not due for that script as 30 days before they had given me a 90 day supply. Cleared that up after extensive conversations.My third visit was to pick up the script that was not ready at my second visit. This time around the counter personnel tried to avoid me. Eventually, I was waited on and escaped with my script.
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December 2022 by Brandon Lewis
I wound not give this location one star only doing so because I have to. Terrible terrible terrible customer service!! Everytime I go here I get treated like I'm a hassle! Just check me out and stop giving me dirty looks because I look different than you. Then the pharmacist I have terminal illness and the pharmacist told me he didn't want to fill my prescription because he didn't like what the Dr prescribed. When does a pharmacy get to question a Dr ? A then the photo lab, I went in and they literally told me to go to CVS because they were too busy to help me. If I were upper management I would seriously send mystery shoppers in just to see how they treat their customers. Worst store in Fleming Island! I've lived here for 10 years and always have issues with just this one store.
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December 2022 by Megan Butler
The pharmacist refused to fill my prescription because my doctor was in Gainesville. He stated that my doctor had to be local in Orange Park or Jacksonville. I asked for documentation and was told it’s an internal policy. I will never use this pharmacy again.
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November 2022 by Rileigh Putnam
Severely disappointed in my experience with the photo department this morning. The woman manager was so rude and gave me such a hassle. Zero customer service skills. I’ve used Walgreens for years to print photos and never had an issue. I literally just got photos here last week with zero issue. I said I was picking up a photo and she just stood there like I was stupid. Didn’t even ask my name. Then proceeded to ask me for a copyright release for my son’s preschool picture. He’s standing right beside me. Wouldn’t have been a big deal but I’ve never been asked for one before. I wasn’t given one when I purchased his photos. They were just released to me to download without the watermark and I’ve been having them printed at Walgreens without issue so why now all of a sudden do they need that. She didn’t even try to help me figure out how I’d go about getting it. They don’t have wifi in the store to get online and get it. Went straight across to CVS and had it done in seconds. Shout out to CVS. This Walgreens doesn’t even deserve the 3 star rating they have. Lol.
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October 2022 by Theresa Williams
I had my prescription filled today and it I was charged the full price. I asked why they didn’t fill through my Florida Blue insurance, no answer. I call to see why they were charging me full price. I called back and they kept me on hold for a long long time, I got into my truck and drove to the pharmacy and they still had me on hold and would not answer the phone. I drove In drive through and asked them why are you not answering the phone, you could hear through my vehicle. Staff came through with with the same price….I asked why are you charging me full price and not billing my insurance and why am I still on hold on the phone after all THIS LONG TIME. Staff then ran it through the insurance and I saved. $67.82. After, I got the meds they answered the phone and I told them I was transferring my prescription services somewhere else. I said I’m on a fixed income and I can’t let you cheat me out of my money, and I’m afraid of you now… YOU MAY POISON ME. It is sad when you can’t TRUST YOU PHARMACY NOT TO CHEAT YOU OUT OF YOUR MONEY.Occurred at Walgreens on County Road 220 in Fleming Island Fl
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August 2022 by Jennifer Christman
Pharmacy cancelled my Rx 4 days after I told them I was coming back to get it and then refused to give me the Rx they already filled because my Rx expired 1 day ago. It took 10 minutes just to get someone on the phone, they hung up on me and when I called back the other person I spoke to was very rude and said they would not let me have my Rx because they canceled it and now it's expired.