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January 2026 by Travis Patin
Horrible customer service from Amol, Sudiksha, and Natalie. Their call centers sound like college parties when you call in for issues and service.
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January 2026 by rolanda vanL
Great experience. Just started xfinity internet 2 days ago(we live in Starke) had a few questions, we changed the speed on our plan. Had a question about discoverygo! (Not available) got some instructions how to activate peacock. All within a few minutes. Thanks James.
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January 2026 by Ozzie Martinez
Why this location is open on Sundays? I stop by this location Sunday January 2nd so they could activated my cellphone the I have replaced from Assurant protection plan the lady who try to help she didn't know how to activated so she ask some guy the works there I think because he was just sitting watching videos on he's cellphone how to activated the phone he told have to pull my account and then the guy said the only way to activated my phone have to be by chat and they closed on the weekends to come back tomorrow Monday. That's was a lie. I got home i open the xfinity app click on ready to activated the chat open and I was able to activated my phone. It took couple of hours and that's what i was trying to avoid but it was done. I will never go to this location next time I try a different location or I switch back to T-Mobile they have better costumer service.
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January 2026 by George Cubitt
Spoke to the red-headed gentleman with a beard. Unfortunately, I did not catch his name because I was so pleasantly surprised with how much he actually helped. Professional, fast service, greeted engaged everyone as they came in through the door. Top notch location.
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December 2025 by Joanna Peterson
My first interaction with this location is not a 5 star. You walk in and no one greets you or says anything to you. There are 3 representatives working and not any acknowledgment. There are customers lined up out the doorway and no bear with us or we’ll be right with you. Customer service training 101 needed.
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December 2025 by Robert Kevin Flood
Good Customer service
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December 2025 by Dry Island Water Co.
Its a retail (sales) store only.
They can't fix problems. You will have to go to a corporate store for proper Xfinity account resolutions.
Sadly they will try to sell you something to replace your problem.. not fix it.
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November 2025 by Suz T
AJ should be fired. He is trouble. Don't trust him for a second!
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November 2025 by JimmyLee 58
Long wait time. Only one guy thT knew anything. He was nice when we finally met with him
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November 2025 by George Lewis
Service is terrible, the manager Ken is worthless...goto to T-Mobile
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November 2025 by Ashley Ward
The worst service ever!! The manager totally switched my son’s phone to the wrong number and then had an employee say they would answer if I texted them to finish the setup of my phone and to my disappointment he did not respond!! I drove 60 miles to be just let down by poor customer service!!
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October 2025 by Mike Merchant
Quickly exchanged a faulty router.
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October 2025 by Jess P.
Bottom line: AJ needs customer service training. Beware when you have multiple accounts-they might get them mixed up and cause cascading problems.
Situation: As it happens, one of our modems stopped working. We have two linked accounts. We returned the one that wasn’t working well, received a new one and returned home.
However, once home the new modem wouldn’t work. Additionally, the 2nd modem stopped working (on our other account).
We thought-maybe they did the swap on the wrong account? (We were correct).
Back to the store, after a discussion, they advised to go ahead and replace the 2nd modem with the initial modem provided. And gave us a second new modem to install in place of the first modem.
The real frustration came today, when I brought in the 2nd modem to return it.
AJ, the on duty associate was initially pleasant. As I explained what happened yesterday, he scanned the modem. Said I can’t help you this has been returned.
(Which I had just explained to him happened yesterday.)
When I asked him to check both accounts, he did but started to get very frustrated with me. I explained my concern that we would, in the future, have problems (of not returning the modem) because of this mix up yesterday. He just repeated, there’s nothing I can do. The system won’t print out the receipt twice.
I asked him to note the issue and he begrudgingly typed something. Then, he got really aggressive and stated something about talking in circles. Wasn’t the internet working at both homes, so what’s the problem? Do I have to show you both screens that only show one piece of equipment on each?
As he was berating me, I was able to ascertain that we HAD been given both return receipts yesterday (I wasn’t aware of that, as in the past, you have to bring in the old equipment to be cleared).
So, I’ll take responsibility for not asking that question of my family member earlier.
But, AJ needs more training on how to interact with customers when the situation is outside of the usual.
No one in my family made this cluster happen. That was on this store and their employees. And to start berating me and basically saying what I was asking for was stupid, just shows his need for more training.
I did tell him that his customer service could be improved by listening, reframing, and taking an action necessary to calm my concerns. (Putting the note in the file, asking more questions about yesterday, grabbing a manager, etc)
I’m very surprised that this young man spoke to me like this. And , that apparently there is no way for them to review the account to see what transactions occurred in the past?
Everything is just written over? Really?
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October 2025 by Brenda James
Very helpful
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October 2025 by Frank Carpenter
The man was very helpful. He resolved my problem immediately. Thank you.
