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August 2025 by Adriana Vega
Bishop was amazing!! Ask for him!!
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July 2025 by Lanae Algere
Ofelia was amazing she was so attentive and very helpful. She assisted us with getting exactly what we wanted and we are just so grateful for all her help!!!! ❣️
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July 2025 by Edward Toby
Great service! Mrs. Ofeilia is amazing!
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June 2025 by Ronald Smith
Very helpful! Specially Ofelia, she knew exactly what I was looking for and made my shopping experience very easy! Was looking for an anniversary bracelet and found what I was looking for, she even gift wrapped for me! Very helpful thank you!!!
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May 2025 by Mary Grace Ambong
Ofelia king good customer service, approachable and explain everything.
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May 2025 by Kevin Boston
Bishop helped me today to make a decision for.my wife. It was special to me because I love my wife and Bishop to time to answer all of my questions which allowed me to make the best choice of 3 different items. He was patient, honest, and made me feel so at easy and that is not always easy foelr me when it comes to major purchases. Bishop, I sincerely and wholeheartedly 🙏 appreciate all of your 100% customer service satisfaction. Have a Blessed and Great journey within this business. Thanks a million! Be Blessed! 🙌
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May 2025 by Christy maze aol
Love this store
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March 2025 by Too Handsome
I went to here and the employees were very nice and taught me how to property take care of my jewelry. Very nice experience!
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January 2025 by Jade Cochran
Disappointing Experience at This Location
My fiancé originally purchased my engagement ring at the Town Center location, where we received excellent service despite some minor technical issues. Unfortunately, our recent experience at this location was the complete opposite.
We visited three weeks ago to have my ring resized, and the treatment we received from the staff was deeply disappointing. An older black woman with her hair tied up and wearing a black cardigan assisted us (we were not given her name). Throughout the entire process, she was unhelpful, unprofessional, and made us feel unwelcome. She seemed reluctant to let us handle our own ring and outright refused to help us determine the correct size, leaving us feeling dismissed and judged.
We are a younger couple and dressed casually during our visit, so I tried to be understanding. However, her behavior felt discriminatory, as if she assumed we couldn’t have purchased the ring, despite us providing documentation from three years ago. If there were any doubts about our ownership, a professional response would have been to clarify —not treat us like potential thieves.
Adding to the frustration, she decided on a size 7 for the resize without consulting us or considering whether it might be too large. She also warned us the band might break due to the original size being around a 5.5, which added unnecessary stress. Despite our concerns, we reluctantly left the ring for resizing and waited over three weeks to receive it.
When we finally picked up the ring, we were met with the same unwelcoming attitude, and the condition of the ring was appalling. The band was warped, there were visible etchings from poor welding, and, shockingly, part of the ring now appeared to be made of a different metal. What should have been a simple resize turned into a mess: our white gold ring now has an obvious infusion of another metal, (I'm guessing sterling silver)—something we never requested or approved.
As someone who has worked at Kay Jewelers in the same mall, I know how crucial attention to detail and customer care are in this industry. It’s astonishing that such blatant flaws went unnoticed or were deemed acceptable, especially by a company of this size and reputation.
Now, we are left with no choice but to take the ring to another jeweler to correct this costly and disheartening mistake. This experience has left us feeling insulted and disappointed. I sincerely hope the management at this location takes steps to improve their service and craftsmanship to avoid similar situations for other customers.
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January 2025 by Ronica Williams
Aliyah is the absolute best! Very professional and very patient!
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December 2024 by Stan Rhodes
Nancy was a great help when it came to picking out gifts for the mothers in my life
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December 2024 by Antonio Ross
Nancy was very helpful !!!!! Ten stars
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December 2024 by Ryba Whitehead
Great customer service
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November 2024 by Sanae Chandler
If you’re looking for great customer service ask for Ms. Ofelia!!! She helped us out and got us what we needed. Thank you Ms Ofelia 💕
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November 2024 by BryanBIGMoney
Mrs. Ofelia has been amazing! She helped me and my wife pick the perfect ring! Definitely recommend going back!!!
