-
November 2023 by Lakisha Perkins
I usually go to Nails@1 on College Drive, and they are amazing! My nail tech is on vacation so I decided to come here and try it out. Very nice people, but they did a horrible job on my nails. I asked for matt color and it came out very bumpy so I had them take it off. I just got a clear coat and that still came out bumpy and uneven. I went home and had to file them like crazy to get them decent. Very nice place and very nice people but not very skilled at nails.Service: Acrylic nails
-
November 2023 by Cookie Milton
This was my every two weeks stop nails and eyebrows. However this place have went down. You are not treated like they care you are just a number or better of words pay and go. Needs to pay more attention to there paying customers the how much money you spending.
-
October 2023 by Meagan Zaret
I can always count on Lynn to get me right. She is quick, efficient and knows my style so even when I come in with crazy designs for my nails, she doesn’t bat an eye! Zen Nail Spa is clean, friendly staff, short wait times (I usually call ahead to see if they can fit me in), and Jenny is the ingrown toenail master and I won’t use anyone else for my nail needs!
-
October 2023 by Michelle
Tech was on his phone during the, listen to what I wanted. Very unhappy with the service received. However, the desk guy offered to fix them, but I was so upset I just wanted to leave.Please, if you go to this salon, make sure the tech is not on a personal call, that he listens to what you want and that you get it.
-
September 2023 by ykcivsaeng
I love this place and am always impressed with Jenny’s work! She always does the best job and she’s the only reason why I keep going back for my services! Request for her if you’re looking for quality work! You won’t be disappointed! ??Services: Foot massages
-
August 2023 by Tatiana Sager
i've been coming to zen for about 8 years now to get my nails done and let me tell y'all i have never been disappointed. my most recent set was done by brian and he absolutely killed it! 110% recommend this salon for anyone looking for high quality service and reasonable prices ☺️Services: Nail art
-
August 2023 by Amanda marie
Brian is the absolute best , I highly recommend him to all of my friends !!! He does amazing work and necker disappoints me ! The salon is relaxing its self and everyone there is super nice !!
-
August 2023 by Carrie Daniels
I have been to Zen on and off for the past several years. Lately I've been disappointed. There's no point in telling them your not happy, because your made to feel like your being difficult. Today I went in showed a pic of the color I wanted. A dark purple glitter color. The tech showed me the color and in the bottle it looked right. But once he started applying it, it was super light, so light it looks pink not purple. So he added a few more layers. It got a little darker, but absolutely no where near the correct color. On top of that, he never asked what shape I wanted my nails. So I left with an extreme square shape that I will have to fix once I get home. Idk about anyone else, but the amount of money I spend on my nail upkeep, I should NOT have to do any "extra" when I get home. When I 1st arrived I was adamant about NOT wanting to soak my nails, I told the receptionist and the tech. And then what do u think they did? I have extremely sensitive nail beds and cuticles and the strong chemical used to soak is not something I want my fingers setting in for any amount of time. My fingers are now extremely dried out, my nails are not shaped and the color is wrong. I also asked for dip powder and pretty sure i recieved acrylics. It's not hard to be able to tell the difference,One u dip your finger into, and the other is spread on with brush.He didn't even speak to me but maybe twice the whole time. I don't understand why u would not take the time to ask your customer their input every step of the a way. I work in CS and usually tip very well, usually over tip. I didn't want to tip at all due to being so unhappy and not feeling welcome to their place of business, but I left a $5 tip on a $50 bill. That is the lowest tip I have ever left. I am utterly disappointed and really wish I could find a nail tech and nail salon, that would be happy to accept my money for a job WELL DONE. I have been scared to get a pedi since the last time I got one here at zen. This is getting ridiculous that so many nail salons are getting away with subpar work while raising their prices, and treating customers like just another dollar. Do better Zen! And other salon as well, you would gain so many loyal customers if we recieved better service and more polite and respectful interactions. I'm going to try to post my requested color and then the job I received. Hopefully it works. I hope this comment has helped someone. Even if it only helps one person speak up and demand to get what they pay for, I will be happy!!I guess I will be looking for ANOTHER salon once again in 2-3 weeks. (I will post pics separately, unable to add)Services: Acrylic nails
-
August 2023 by Liane Davis
Sad to say this place has really gone down hill the past year or so. My daughter and I have been getting our nails done here for about 8 years. It used to be a fun, friendly place where they had great services. But unfortunately, we will be taking our money and business elsewhere from now on.The past several times we've been in we've had bad experiences. Receptionists are rude and unprofessional. They have either unlicensed or very inexperienced techs working on customers now. The last time I was there the guy doing my pedicure burned my leg with a hot stone, cut my foot, andbarely performed half of the services I was paying for. It was the worst pedicure I've ever had. The final straw for me was when my daughter, who has special needs, returned home with her caretaker with a cut and a blister on her finger. I still can't fathom how you can blister someone while doing a manicure, but it happened.
-
August 2023 by Yviam Ph
My fav salon in the area! Fantastic customer service. The staff is always professional, and the salon is super clean. Love it!
-
May 2023 by Jodee Worsham
Been going here for years. Ken is awesome and never disappoints. Everyone is very friendly! Highly recommend!
-
May 2023 by Fernando Rodriguez
I had a terrible experience at this nail salon. The staff were rude and unprofessional, and the quality of the service was subpar. The technician who worked on my nails was clearly inexperienced and didn't seem to know what she was doing. The nail polish started chipping within a day, and my nails looked uneven and poorly shaped. When I tried to address my concerns with the staff, they were dismissive and unhelpful. Overall, I would not recommend this nail salon to anyone and will not be returning.
-
April 2023 by Marina Skidmore
First time at Zen, and I was so surprised, in a good way! My cousin and I have tried many nail salons in the area, and this one has been my favorite so far. I was skeptical at first when they applied the dip powder to my nails (used a different technique), but they came out flawless! For my pedicure, I was also pleasantly surprised. They had hot water (which sounds silly, but a lot of nail salons don't seem able to get their pedicure water hot enough). They weren't too rough, and their process seemed more efficient. Will definitely be returning!
-
March 2023 by claudia stuckman
I went with my daughter and 2 grandchildren. The pedicure was about perfect, but the manicure is horrible! Looks like I had my nails done 2 weeks ago and not 4 days ago. I’m beyond disappointed!!Services: Pedicure
-
March 2023 by Sarah Miller
Unorganized!!!!!! I came in well before closing time to get a full set and a pedicure. I was. Told that because if the time it was I could only chose one service. I chose the pedicure. After being placed in the back and waiting over 20 mins with the staff looking crazy at me , the receptionist comes back and says her boss wants to know if I want my nails done instead of my feet because all of their pedicure people are going home. I am still currently sitting here in the chair waiting for services and they close in 30 mins! Very unprofessional . No regards for other people’s time and money.Services: Acrylic nails