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December 2021 by Sierra R.
I was serviced today at store 01518 and received great service from Bejoy and Richie. They were very fast, kind and even when they did get tied up with another customer they assured me they would get to me promptly. It is really appreciative how they went above and beyond to make sure I taken care of from when I walked in the store until I left. I will be making this location my new home for my car needs. Thank you guys so much! -Sierra
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September 2021 by Simon Serna
Incredible service overall. Okay Andrew and Luis cared about the car and my budget as if it were their own. Additionally, they took the time to explain everything in detail to me about my car while providing me with food and a Lyft back to my house. They even covered some costs for me under the table. These two mechanics made me a loyal customer to Pepboys!
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September 2021 by jennifer johnson
Andrew the new Service Manager is very nice and works hard on making sure everything runs smoothly. Luis was my mechanic he is a hard worker and a perfectionist. These are traits you want and need from someone working on your car.
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September 2021 by Danni Son
I just moved to Orlando and had some issues with my car AC. Spoke to multiple places before deciding to take to Pepboys and had a mechanic looked at my AC before driving from GA to FL, so I was aware of what the issue might be but wanted to double check. I spoke to John and told him the issue of my AC and what it might be to have changed out but John insisted to make sure he rules out all the cause of the AC issue before proceeding and changes since AC are kore tricky then just an oil change, tires change and any other simple mechanical work. John was super helpful with diagnosing the AC issue. He got to the bottom of the issue and explained everything so well and detailed for me to understand the problem. The quote wasn’t overpriced like many other shops had provided me, so I trusted John’s expertise right from the first phone call when I made the appointment to bring my car into the shop.
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September 2021 by Michelle Delabat
I brought my car in to be serviced when my battery gave out. They told me I needed a new alternator, and that it would cost $1320 because it was so hard to find that the dealership was marking the price up (not including labor, or the new battery I also needed.) Okay. Not only did I find a VW alternator at a local junkyard for $60, I brought my car to an HONEST mechanic who discovered that one of the cells in the battery was bad, and the alternator was perfectly fine, so all I needed was a new battery :)
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August 2021 by Doug jump
I had a nail in my tire and they fixed it for me in under 20 minutes these guys are great
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July 2021 by Ana L.
After visiting three different places to fix my flat tire and been reflected. I stoped at this store and the manager, John worked around their schedule to be able to fix my problem. Thank you guys for your great servixe
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April 2021 by Brandon Caradonna
Had a great experience. Rockie was very helpful and informed me of all maintenance performed and required on the car. The service was quick and friendly. Definitely will return!
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January 2021 by nathan Willin
I at first rated this place a 1 star for the pricing as I found the price to be such a jump from what I pay back home. So when Kendall called me about the car and how they wouldn't be able to do the tire rotation I was a little agitated that now I have to pay for an oil change but not have my tire rotated. So upon my arrival when said service was complete Kendall inquired about the oil change that I referenced on the phone and showed him the price being that of 58 a difference of 20 dollars not the biggest deal. Kendall went above and beyond and switched the prices to the one the dealership had done. I deserved to pay more though I was rude and not a friendly customer. I was shown kindness and care throughout my whole experience and Kendall did not waiver at all. We ended the convo on kind remarks and whenever I am in Orlando would trust a fair shake with this pep boys over any other.
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January 2021 by Elizabeth Isom
I made an appointment at the PepBoys down the road but mistakenly went to this one. However, Kendall jumped to help me install my headlight. Quick and easy within 10 minutes! Making this my new car shop :)
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January 2021 by Diego
Excellent service.I went for an oil change and a check up, the manager Kendall was very kind, friendly, and knowledgeable. The staff went above and beyond to fix and check the car.Definitely recommend this place, I will be making this my preferred mechanic to visit.
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December 2020 by Ameera P.
This location is professional, fast and very kind to customers who need to troubleshoot their car's problems. I was having issues with my battery and Kendall was able to find the appropriate battery for my car and install it for me despite closing time being near. They are timely and super friendly. I recommend this Pepboys for battery servicing.
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November 2020 by Christopher Rivera
Service is generally good. They don’t specify online that you have to make an appointment.
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November 2020 by Brittany Ward
Very friendly and helpful! Would definitely recommend.
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October 2020 by Robert Santiago
When I got to the shop the manager and staff greeted me with a smile in their voices and fist bump (do to COVID no hand shakes). The Manager Kendall took my order to install shocks, struts and a must do wheel alignment. A few hours later, my car was handed back to me with my job order completely done. I took it for a 10 min test drive and car was like it spankin' new!!! Reasonable price and great service.