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October 2023 by Manny Melendez
This review deserves attention, especially for those who value supporting small businesses and rely on honest service. I've been a strong advocate of small businesses and often grant 5-star reviews to those who truly deserve them. Most small businesses go above and beyond to earn such recognition. However, my experience with Joe and his team at Pops Auto Electric & AC has compelled me to write my first-ever one-star review. Their lack of integrity was truly astounding.I initially had Pops install an engine in my car, but it soon began smoking heavily. I immediately had it towed back to their shop, where the ordeal began. They diagnosed the issue as a hose leading to the radiator, and I was relieved, thinking it was a simple fix. Simultaneously, I had ordered a convertible top and agreed to their set price for installation upon its delivery. However, I received a call stating that I also needed a water pump replacement because it was allegedly broken. I questioned the timing of both parts failing, and they insisted it was a coincidence. I reluctantly agreed to proceed.Later, I received another call claiming that the top I had delivered was also damaged. I contacted the supplier who assured me they had taken meticulous care in packaging the top. They emailed me several pictures which I sent over to Pops as evidence but received no response from Pops. When I visited the shop, the mechanic working on my top admitted the part was indeed broken. I asked him to simply close the convertible top for now, He agreed.Then came yet another call, informing me that I needed a new starter. I questioned this, as I had not experienced any starter issues. Joe justified it, saying it's a common occurrence, and offered a "wholesale" price for the part and installation. He said $250 for the starter and $150 for install My bill had already climbed to $1,030 before this call. When I finally got the call that my car was ready, the bill amounted to $1,498 as anticipated with the last part. (This will be important a little later in the review)Upon picking up my car, I was handed the keys and told it was parked across the road. Excited to finally have my car back, I attempted to start it, but it wouldn't turn on. I returned to the shop and found the same mechanic. What happened next is almost unbelievable. He casually asked, "Not starting?" and tried to start the car, only to then inform me that the engine was shot due to overheating when it smoked earlier. I was incredulous, as we had just walked 300 feet to the car, and he acted surprised that it wouldn't start. Why didn't anyone inform me earlier? Did they want me to drive off, have the car break down, and wash their hands of the situation?I called Joe, questioning why I wasn't informed about the engine when the front desk staff called me. He shifted blame to the receptionist, claiming he had told her to relay the message. I asked why his mechanic lacked the integrity to inform me. Joe's response was astonishing; he deflected and claimed to have installed the starter for free, even though my bill had increased by nearly $500, just as he had quoted for parts and labor.This experience was riddled with lies, blame-shifting, and a complete lack of accountability. I eventually had to send a tow truck to bring my car home, losing a significant amount of money in the process. To add insult to injury, the convertible top was left open a few inches when I had paid for it to be closed upon delivery.My disappointment isn't just about the money I lost; it's about the utter lack of integrity displayed by this business. I'm not questioning Joe's mechanical skills, even a furniture thief who breaks into homes can efficiently move furniture and help you load your U-Haul truck if you had to move. . What I'm saying is, consider looking elsewhere for a mechanic, or be prepared to take a risk. You've been warned.
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August 2023 by Gino H
I had taken my Mother In Laws PT Cruiser to multiple shops and none were able to figure out what the problem was. 3 batteries, 1 alternator and a few other things later - we still had the same problem.Not only did Pops Auto find the issue and take care of it, they did it in a timely manner and for a reasonable price. I highly recommend them…especially for electrical related issues.
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November 2022 by Gawain Morton
First time there made appointment no one there took my appointment but too much work u have to wait a long time for someone to c u
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November 2022 by Isaac R
He's the best for european cars. Highly recommended. Thank you Joe
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September 2022 by Troy Manning
This shop is awesome. Pop is a very professional and not only he does what he says he’s gonna do. And will not tell you need something done like most. Unless you need it.
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December 2021 by Dallion Fantoni
I was referred to this shop by a relative. I was very pleased with the service overall. The shop was in a good location and had a good sized lot. In regards to customer service everyone was very attentive and nice. The main Mechanic/Owner Joe was very knowledgeable. The few other mechanics I seen looked very professional. The garage/work bays itself looked very clean and tighty. Price was above fair. I would not let any of the negative reviews keep you from giving them a shot. ThanksServices: Steering/Suspension
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December 2021 by Sam Fisher
AVOID THIS SCAM SHOP. INEXPERIENCED MECHANICS.I went to this shop they charged me and soon as I step in the car to start it it fails. They asked me to leave it longer. They charged me again. I go to start car it fails instantly. They say leave it again they will take care of it. I come back they charge me again. I go to start car it fails. I got charged 3 times without leaving the lot. They tell me it is a ghost issue no mechanic in the world could fix this car...I took it to another mechanic and got it fixed for 90% cheaper and it was done right.Service: Check engine light diagnostic
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December 2021 by Colonel Ruckus
This mechanic is a straight up SCAM!! He is completely ignorant on how to troubleshoot a basic car such as a PT cruiser. This mechanic charged me over 2500 in repairs and in the end he said no mechanic can fix this car. He just gave up. I took it to a reputable mechanic across the street from his shop and got it fixed for 200 bucks and it was just a sensor. The mechanic was hella rude and said that it isn't fixable after he charged me 2500 bucks. I highly recommend you do not use this guy. If you look at other reviews he does the same to multiple people. It's either he is scamming or he is a ignorant mechanic. There isnt any way around it. If he can't figure out a economy American car. I really wouldn't trust him to work on any vehicleServices: Check engine light diagnostic
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October 2021 by Sasha Schwarz
Went here to get car fixed they lied to me about what the problem was. Wish I looked at all these bad reviews before coming here
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August 2021 by Caden Bliss Bartlett
Needed to get my Dash lights and Running lights fixed, and they delivered! Joe helped me out while I waited and he was exceptional in his service! He even allowed me to see the work they were doing to repair my electrical issue. Its an amazing family feel and the workers are very pleasant to speak to while they were working on my vehicle. Lymarie was very sweet and the overall experience was fantastic! Thanks again to Joe and Lymarie for the incredible service, as well as the boys who fixed my truck in the back!Services: Air & Cabin Filter
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July 2021 by Todd A
Very polite and helpful to a person's needs while on the phone. Also able to communicate very well while answering questions I had as a customer. Very available schedule times for appointments when I talked with someone.
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July 2021 by midas altamonte
Sent a customer over here cause of the new Freon system and the customer was really happy with the referral. These guys took very good of my customer and appreciate them do such a fine jog for them. If needed in the future will send other there for ac repair for the new Freon system. Thanks guys for doing such a good job.
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May 2021 by Kali
STOLE my radiator cap while I brought my car into the shop to have my tail light fixed. They told me that it got "stolen" over night while in their care, however there is no evidence of someone prying my locked hood open. My car was smoking when I got back home. DO NOT go here!! Don't even risk it. Not worth the expense and also they charge you $140 the second you want anything done.
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April 2021 by Tony Cruz
He found my part, shipped it, and delivered it fast efficient and reasonable pricing
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November 2020 by ROBERT HOWE
They are very honest people in this world and I believe that I found some good people to work on my truck thank you pops Auto electric you did a great job on my truck and its really hard to find honest and reliable people to work on your vehicle and I'm really glad that Kelly from agner auto parts told me about your shop you did me right and I really appreciate that I will be bringing my truck back to you in the near future for that new stereo thank you again for fixing my taillight
