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September 2023 by Samira Harris
This hotel is beat down, there is only one working elevator and it looks and smells old. It’s right on the beach which is good and has free breakfast and parking and a nice pool, but came in on night two and a roach was crawling up the wall. They said they didn’t have extra wash clothes and no microwaves. I’m used to staying in plush hotels had I paid for this hotel I would be upset and want my money back but bc it was free with a time share promotion I can’t complain. They are in dire need of a renovation.Rooms: Horrible, needs a deep cleaning the sheets I requested to be changed were stained.
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September 2023 by mzladylaker08
The area of the room was quiet. There was a roach on the wall in the room, water was hot in the shower, beautiful beach front view, and the carpet floors could use a shampoo because of the stains. The beds weren't as comfortable, but the room/hotel overall did it was suppose to do.
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August 2023 by Monique Franklin
The service was amazing everyone was very nice and helpful. Great job on breakfast. It was pretty good. The access to the ocean was amazing and not super crowded. The only complaint was the bases of the beds could have been wiped down. Especially being that this is an older hotel. But our experience was good overall. I would go back. Maybe we will try an ocean front suite next time.
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August 2023 by Mary Snyder
This motel has went down hill. This is my very last stay here would have moved but they wouldn’t give me my money back. They have homeless people in the smoking area since they don’t shut the door that requires a key. My husband went up and told them they have a very drunk lady in the pool. Her friends rolled her out of the pool twice she puked all over the pool deck. They wouldn’t do anything said she is an adult. Had to be moved rooms first room was nasty and nothing worked. Look else where especially if you are handicapped they don’t have any accessibility to the pool or even to get down to the pool.
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August 2023 by Dexter Morgan
This place breaks the record for being the most filthy and disgusting hotel out there. The outside bathroom by the pool looks and smells like it’s been doused with a bucket of pee, and is never cleaned. The building is very dated inside and out, and the color is that of vomit. When you walk on the balcony and expect a lovely view of the ocean with a salty breeze, you’re instead hit in the face with a the pungent odor of fecal material. Dare not walk anywhere without your shoes, as the carpet in the room is severely stained and dirty and the outside areas have never been pressure washed. The walls and ceilings in the room make you question what occurred before you arrived. The good thing is that if you’re an inconsiderate jerk and enjoy subjecting other humans to your bumping music at 1am, you’re free to do so. Staff never go to the pool area and there are zero regulations. Hope you’re friendly with the homeless because this is their hangout spot. The location is the only redeeming quality as it is right on the beach.
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August 2023 by Billie Hines
The first room they put us in was right outside the elevator, very noisy! The room had a musty smell, the patio door did not close, so it couldn't be locked, we couldn't sit on the patio because the air conditioner blew hot air out there. So we asked to be moved and that room was worse! There was mold growing in the ac unit, the smell was terrible, green mold on patio from ac. So we told the front desk we would not be staying 3 nights and the only answer was, "Be sure to check out by 11 so you don't get charged." Needless to say, we will never stay there again!!
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August 2023 by Jacqueline Colasanti
Front desk manager is very rude! He rolled his eyes at me when I asked him what our room number was! My husband and I chose to spend our anniversary here. My husband got the room key and headed up to the sixth floor! He yelled out the room number to me but I couldn’t hear it. I went to the front desk to ask them for help. That’s when the “manager” (who was seated on a tall chair in the back) interrupted the clerk I was speaking with to tell me I couldn’t have the room number!!!I asked him if he needed to see my identification to confirm who I was…he still would NOT accommodate me.I have been in the hospitality industry for over 30 years. My husband and I travel often. I have NEVER experienced such a RUDE PERSON
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July 2023 by John K.
This hotel is what i consider a utility hotel. Despite reading the reviews, my room was pretty clean. Smelled fresh as we walked in. I haven't seen any bugs in the room, some reviews mention roaches, they must be avoiding my room. Staff has been very friendly, especially the cleaning staff. Only real complaint is that the main stairwell up to my room is in need of a deep clean and the pool has been Cloudy our entire stay. Not bad enough to prevent us from swimming though. Hotel is down 1 elevator but that doesn't bother me as i usually take the steps anyway because I'm always on the second floor. The breakfast in the morning is awesome, hotel has all new rear sliding doors on each unit that are very good at keeping noise down. For what I'm paying CDS is exactly what i expect. If you're looking for 5 star accommodations, go to a 5 star hotel..... this hotel is on a great spot on the beach, you don't have the daytona crowd or beach traffic.
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July 2023 by Rafaelo Morea
Staff was good, location is good, but I had to move rooms 3 times. My first room the AC was broken and would not turn on, my second room I got moved a few levels up, I went to shower to find a roach in the bathroom. Finished up with my shower only to find another roach crawling on my bed. Not to mention the bed had stains on it and burn marks in the floors. I finally got moved to a third room on the second floor where everything was better. Still burn marks in the floor but I should not have to change rooms 3 times because of roaches and dirty rooms.Rooms: Dirty, cockroaches, broken AC.
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July 2023 by Julius Dexter
Photos are deceiving. That's your heads up. Yes I'm upset but everything in this review is the absolute truth!! Been staying at this hotel for the last 15+ years!! Yes places get older and become run down. However in this case. We stayed here about 2 years ago and they were installing new glass sliding doors!! So we're thinking oh wow they're remodeling. Awesome! So like every other time we come to the beach, we stay here. Made our reservations. Selected a room WITH A KITCHEN like always. Save money by cooking instead of going out every night. Anywhosers, we booked our room months in advance. So we're thinking the hotel is going to be like every other time so no need to ask about the room. I mean there's no updates on the site at this time or anything!! Get here. Verify it's the room with a kitchen. They say WE GOT RID OF ALL THE KITCHENS!!! Keep in mind we already have a Walmart pickup for the week on standby! They never said anything or advertised the change!! The prices didn't go down but the amenities did. So here we are can't get a refund on the room and nobody is responsible for not telling the customers who has a very long history in staying here that changes, MAJOR CHANGES, we're made!!! Spoke to our neighbor in the next room, she had the same thing happen to her. Nobody said or advertised any changes. she had a big refrigerator. We have a mini fridge!! Barely holds anything. 700 watt microwave and a small coffee pot!! So we ended up canceling the Walmart pickup. Ate out everyday going over budget!! Now the room? Broken tub stopper. Light bulb blown. Towel rack missing. Just the mounts on the wall. Sink stopper broken. Sink leaking onto the floor from the drain pipes underneath. Ac nice and cold. Filters very dirty hasn't been cleaned in a while!! Lamps missing parts. Wobbly!! Front door doesn't close on its own unless you push it really hard!!! They have non smoking rooms all around the smoking rooms so people next to you smoking on their balcony forces you to close your glass sliding door until they're finished or just allow the aroma and cigarette stench to fill your room. Towels and wet close on the balcony have a new smell now. Great!!! Nothing against smokers but at least separate the rooms so they're not next to each other!! THE POOL? GREEN NOT BLUE! Only one pool light works. Filtration system is horrible. Cloudy everyday. Poor showers to use before entering the pool. No supervision from the staff so people do any and everything they want in and around the pool!! No key card on the gate. Anyone from the beach has FULL ACCESS!!. So watch your kiddos. Stairs coming up/going down to the beach are not up to code but somehow nothing is said!!! It's all run down and poor!!! Unfortunately after 15+ years this will be our last time staying here at this hotel. Alot of memories here and that sucks!!! Will not be recommending to any friends and family. We used to sing praises of this place. Wife and I are pretty bummed out about it but we sucked it up and made the best of it through the week. Best Western Castillo Del Sol, thank you for everything over the years. You broke this bridge but I pray your business continues to thrive. ✌️Rooms: Run down. Photos on their site are not up to date. You've been warned!!!
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July 2023 by Michelle Parlett
The room itself was fine; it needed a couple of comfy chairs or a couch, there was only one chair on the balcony, and it was a little dated.However, it was spotlessly clean, smelled amazing, and the complimentary breakfast was very good. Loved the ability to make my own waffle!The pool is very small for the size of the hotel so it was very crowded. It was right on the beach, though, and a block and a half from our friend's house. That made it easy to get home from his July 4 party!We were in room 617 which is directly across from the elevator. People were not at all quiet late at night or early in the morning, and I say that even though we checked in well after midnight!We loved being able to see the ocean from our room, even though it was not directly overlooking the beach.Overall we'd definitely stay here again!Food & drinks: It's a block from Stonewood for excellent steaks and seafood. IHOP is to the right across the street, DD to the left. Millie's North is a little further south on the west side of S. Atlantic.Go north to the plaza on the intersection with E. Granada another half mile or less, and there you'll find the best Thai restaurant in Ormond Beach, Thai Erewan. There are also several other establishments, including a TGI Friday's, sub shop, cafe and the like. Also Walgreens.
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July 2023 by Tabetha Sinkovich
No microwave. Bathroom was pretty small. Beds wasn't that comfy. Slide doors was hard to push open and shut. No pool Towle available. One working elevator. Presser of the water was really bad. I give it a 3 star. Best thing about the place was service was Extremely nice and breakfast was really good. Not a bad place to stay for like a night or if your on a budget.
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July 2023 by Michael Hoogerwerff
Rooms were nice but missing basic amenities that a beach front resort would have in all rooms, a microwave. I have never stayed at a cheap hotel and not had a microwave. So staying on the beach at this "upscale" resort and not having a microwave is ridiculous. When I asked the front desk for a microwave or a room with a microwave I was told they charge extra per day for a microwave. Aren't you already charging guests enough?
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June 2023 by Sonja Burke
Very poor service. Staff guy laughed at me when I asked him to change the sheets.kept getting bit by something, but there was no visible bugs that I could see. The only thing I could think of was sand fleas, which is why bed sheets should be changed daily and floor should be vacuumed daily. I was there 5 nights and the room was only vacuumed by my request once. I requested the room be clean several times only to come back to the same way it looked when I left. Only one working elevator that didn’t get cleaned not once while I was there. Pool chairs broken and just left everywhere. The only thing good about this hotel was the ocean front view. Very disappointed with the amount of money my mom and I put into this. I will never stay here again.
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May 2023 by Jenn D
Booked a double queen room, non ocean front. The room is pretty musty but that is to be expected. No microwave unless you book ocean front which is a bummer. I asked the front desk to use a microwave in the breakfast room and they said no. There is only one elevator working. Our room number sign was ripped off the wall. The toilet paper roll had been soaked in something wet and brownish and dried, pretty gross. Still have a few days left here but wanted to write the review now. The location is good. Staff seem friendly.
