H&R Block in Ormond Beach provides a generally positive experience for those seeking tax preparation services. Customers praise the staff for being kind, courteous, and knowledgeable. One reviewer highlighted the professionalism and thoroughness of their tax professional, who made the process easy to understand and offered helpful advice. Another customer appreciated the exceptional service from a representative who went above and beyond to ensure all documents were accurate and to maximize refunds, especially concerning child tax credits. This staff member was described as friendly, communicative, and well-informed. However, not all feedback was entirely positive. While the front desk staff was seen as personable, the experience was marred by an interaction with the manager, who appeared abrupt and abrasive. This individual was criticized for her attitude and behavior toward employees, which caused some customers to consider not returning. Despite this, the overall impression remains favorable due to the dedication and professionalism of the other staff, particularly the tax preparer. Customers expressed high satisfaction with the service received from her and indicated they would return in the future. Overall, H&R Block in Ormond Beach is seen as a place with knowledgeable and caring staff, though improvements in management interactions could enhance the experience further.
Working with the Ormond Beach H&R Block was the best experience I've had filing in store in years. My tax professional was kind, knowledgeable, courteous and made the entire process easy to understand and provided helpful insight into my tax situation.
February 2024
Jessica was very caring very professional all around great experience
March 2023
Been going to this location for over 2 decades, always fantastic and simple
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
