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August 2024 by Joyce Baker
Amazing staff and property !
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August 2024 by Zions Song
This was an awesome experience. Robert walked me through the process of renting my unit, great customer service. Thank you!
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July 2024 by Gretchen Hirsch
Nobody on the campus, they call this a kiosk location; two weeks ago the gates and doors were not secured, no code needed for access to the building; trash and dead roaches in the halls; today the building doors wouldn’t work at all even with the codes, and someone sleeping in their truck inside the gate.
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July 2024 by Gary K Brock
First of all was a nightmare to even rent this place through the kiosk that took an hour only to find out it was only one cart to be shared in the facility so here I am with all my stuff to move in and have to carry half of it for the bad back same as hunting bands we ordered new ones people steal them yet All Aboard has plenty. I had to pay my second month by phone because I was told they could not take payments over the phone so I made the payment and endured a $10 convenience. Fee then I get all my stuff moved out the 31st and I went back to check see if I had forgotten something on the 3rd and when I called they said oh we're not giving you a refund you've been there all month since I'm your daddy here June 1st I have pictures I also have pictures of the homeless people that were in here one morning because the door that supposedly can be locked can just be opened right up and I noticed that at night once when I came in somebody just took their hands and open the door so there's not really Security there . Oh and the funny thing is after having to make that last payment somehow they're trying to tell me that I had signed a product hey which was an absolute lives of somebody they're fortunate name in order to make the last payment go through. Do you self a favor don't give a space there you'll be sorry
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July 2024 by j* cent
Friendly and effective customer service. Thank you Lisa!!
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June 2024 by LeQuise Thomas
I rented a unit at 354 W Granada Blvd
Ormond Beach, FL 32174 for almost 7 yrs after a loved one passed not only was I not notified that there was roaches & everything had to be trashed, I am still being charged for an additional month when I moved out March 2024 & I still have not received the credit I requested months ago now this account is in collections. They barely have any person at this location which is ridiculous no access to bathrooms as well.
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June 2024 by david vincelli
Awesome job Lisa. You are amazing. Property looks great
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June 2024 by Scott Drouin
I've been staying here at public storage on 354 west Granada for the last 6 months this facility is absolutely the best. The manager Lisa is by far the nicest and delightful to have managing this property.
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May 2024 by Donna B
I recommend a different facility. It's clean and safe BUT they only have 1 cart for the entire facility and there were 4 people trying to move in and out today. When several people were talking about it, the girl cleaning said they offer the carts as a courtesy. I told her if there's only 1 cart, that's not really helpful to the people that had to wait a couple of hours. She said we should have brought our own...because we all have large moving cart SMH.
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May 2024 by Michael Thorpe
Received great customer service, from Lisa
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April 2024 by Christina Bates
DO NOT RENT HERE!!!!! ITS BEEN A LIVING HELL EVERY STEP OF THE WAY. Starting with the classic bait and switch. I reserved a $98 unit, but when I got there all they had left they claimed was a unit for $187 that wasn't eligible for the "1st month for $1" I had to takenit or spend another 140 on the movers driving someplace eALL OUR STUFF GOT WATER DAMAGE CAUSE THE ROOF LEAKED AND NOONE NOTICED RIGHT AWAY SO WE HAD TOSS EVERYTHING DUE TO MOLD. Thousands of dollars in losses, not to mention the stuff that's not replaceable. Iwe rented in late October and the water damage happened around November 6 and they still thought I should pay them $187 rent for the next month since I didn't have everything moved into another unit yet. BECAUSE I WAS 7 MONTHS PREGNANT AND HAD PRECLAMPSIA! I HIRED MOVERS TO MOVE IT INTO THE UNIT FOR LIKE $400. I still get that sick feeling in my stomach when I about everything we lost and stoll haven't seen an Insurance payment.
It's gets worse...... the new unit we got was Inside in their supposed climate Control area. LIES!!! THERE ISNT ANY A/C ITS ALWAYS 100° AND SUPER HUMID IN THERE. THE ROOF LEAKS THERE TOO they have totes filled.with water in the hallway catching water. I have video of it raining into someone's unit. And there is cockroaches everywhere. All my stuff is infested now! So is my new car I just bought in November last year! Like who is going to make this right Public Storage? Something needs to be done about this like now before I take this to social media and possibly my lawyer. It can't be legal to knowingly rent Infested spaces to people. And trust me they know it cause the dead ones I stepped on remained in the hallway by the bathroom for weeks and an employee is suppose to walk the grounds daily. So public storage how is this going to be remedied before I move into my new place because them bugs aren't coming with me. I'm disgusted that I had to pay 640$ last week to stop it from being sold at auction just to find my stuff infested with roaches. OMG! DISGUSTING!!
*photos will be posted from my other account asap*
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April 2024 by Colleen
Lisa was so kind and caring, great customer service.
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February 2024 by Lynn VanGorder
I have called several times, left messages, never received a call back. Been there several times and have never been able to locate a worker. Also COCKROACHES are on the 2nd floor, which we haven't been able to reach anyone to discuss. Very frustrating. Oh, and after a few months our rates are going up by $50 a month. Not pleased.
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February 2024 by Row Row Roman
Mya was very helpful!
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January 2024 by P!nk “P!nky” Dahl!a
I would not recommend this facility to anyone had our stuff in an inside unit on the second floor and had been broken into it took them a day and a half before we were even notified and than when we did show up our stuff had been literally swept into a pile with dog feces and we were told they were not responsible..we lost things that cant be replaced like my dogs ashes..Feel so helpless right now..
