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November 2023 by Juanita Collins
Lakeshia was very polite, and helpful. She was patient and treated me like a valued customer. She was knowledgeable about my situation. I would recommend this company.
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October 2023 by Lisa Cappalli
Although I've grown accustomed to good service from Tony Pearson State Farm agency, I have to acknowledge the even extra special service I received the past few weeks from Julia. Thank you Julia and Tony too.
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September 2023 by Kendra Scott
Tony Pearson and his office staff are amazing. I have been with them for about 10 or so plus years. Lakeshia seems to be the one who normally answers the phone. She is always a pleasure to talk to. That's whether I am changing/adding a vehicle or asking questions about my policies. Tony and Lakeshia keep up the great work you do.
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September 2023 by Mozelle Underwood
Tony Pearson and staff is a awesome team to work with. I recommend them to all my friends and family.
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August 2023 by Amanda Martha H
I had an amazing experience with Amanda when moving back to FL and getting auto insurance. She made the whole process simple and smooth. She would call me if I was late on my bills so I never missed a payment and would always be available to answer my questions.
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July 2023 by Anshul Patel
Efficient service with attention to detail and personal preferences at reasonable rates. You might get good dates anywhere, but a good service is priceless. Amanda did a great job at going over details in a patient and courteous manner.
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July 2023 by Mark Strickland
Amanda Wilson did a great job looking after the many time-sensitive details that were required to get our home insured, and also kept us well informed during the process. I recommend Tony Pearson State Farm, and Amanda Wilson in particular, highly.
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July 2023 by Deb Bogdan
Amanda and her team are fantastic! Keep doing great things!
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June 2023 by Carmine & Paula Orsini
Great detail from Amanda Wilson regarding Life Insurance options.
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April 2023 by Carol Simonds
Amanda made the changes I needed quickly. Great service.
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March 2023 by Trish Glisson
I signed up for auto insurance with Tony Pearson State Farm for my car insurance. I received prompt same day service at a reasonable quote. I run a commercial cleaning business and decided to see if they had better deals on business insurance. Amanda Wilson took a few days to search for the best deals for my budget and I was shocked to find out she saved me a thousand dollars a year compared to the other insurance company I had. She had my company bonded and insured that same day. Their services are prompt and reasonable. I'd recommend this company to my friends and family. Thanks Amanda for all your hard work. Trish G
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February 2023 by Heidi G.
I have never written a review of anything before. My husband and I are unbelievably frustrated with this agency. We canceled our policy, and after 3 months, called to see where the money refund was. I was told, 'it's in the mail'. I waited another month, no refunds, and contacted the agency again. I had to leave a message, this I repeated 6x, then I finally got a text, saying, 'new checks are in the mail'. I waited another month, and no checks arrive, I tried to call a further 4x and had to leave messages each time as no one in that office ever picks up the phone. After the 4th Vmail, I get another text, instructing me 'checks went out a third time, so destroy X checks and deposit X checks'. Finally 5 months later 2 checks ( not 6) arrive, I promptly deposit them, and they bounce, incurring us bank fees. I call and yet again cannot speak to a soul at this office. Now 6 months after I cancel my policy, I have no checks and overdraft fees. My husband called corporate to complain, and they said he would get a call back. This time, we did get a call ( obviously Corporate is more important to answer calls from over customers at the Tony Pearson Agency. The clerk gives us a 'customer care' number, I promptly call it and I find it's a resource center for Agencies. I call the agency and for the first time ever, the clerk picks up the phone. He put me through to Pearson whom heads up the agency, who is incredibly condescending and rude. No, I'm sorry, No, this should not have taken so long, nope, not a kind or apologetic word to this customer. He said, he only became aware of our situation today, and he'd resolve it, I said, but it's your agency? He replied, ' the longer I'm on the phone with you, the longer it will take me to resolve this'. Again, obviously customer service is nota practice from the top down at this agency. So here I sit, 6 months, no refund, and multiple bank fees!!! My husband and I are both in Business, I hope we are NEVER so dispresctful, unprofessional and just plain unkind to our customers. But at the end of the day, it made the decision to not go with this agency fully AFFIRMED!
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December 2022 by Dwayne Robinson
I sign up with Tony Pearson office with Tasha for auto and home owner policies in the first week of Oct. I paid my premium for my cars and was charged an additional $53.46. I call and email Tasha to find out why the additional charge. She could not tell me why i was charged. I called State Farm customer service and they could not find the charge. This is the middle of December and I have not been reimbursed for this additional charge.I signed up for the home owner policy and but Tasha did not submit the application to underwriting. She emailed the proof of insurance but the company could not find the completed application. My wife changed State Farm office. The new office had to submit a new application for home owners policy. My wind mitigation expired in October and now I have to spend $200 to get a new mitigation report. Tony Pearson employees are not customer service friendly and not very knowledgeable about their service.
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October 2022 by Mike Clayton
Policy prices were reasonable so I have multiple plans comprising of my home and vehicles. The service (Amanda) provided was very responsive and friendly.
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August 2022 by Chuck-Pat Spano
Been with Tony Pearson's firm for a LONG time - superb service from all the staff - Amanda got right back to me today with needed info - thank you!!
