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December 2023 by de van
It wasn't open on a Saturday when the web said it was open, I had to go to another location.
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August 2022 by Javier Lencina
Fast and easy
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May 2022 by garry winterrowd
VERY VERY HELPFUL AND SO NICE...THANK YOU
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April 2022 by Chip
Went to this Establishment today to look at a trailer and possibly rent one for two weeks. When I arrived at the establishment which is located in another business, as many U-Haul's are, I was told The U-Haul representative would get to me soon. He was busy looking at videos on a phone with a young lady. After about five minutes he asked if he could help me, I asked if I could look at 6'x12' trailer. He told me I could look at the one in back. I did, and it met my needs. As I strolled back to the office he was outside now talking to this girl, I smiled and went inside and realized this guy could care less about a potential customer. So I will be going to another U-Haul near by. I truly wonder how some businesses survive with the lack luster customer service. Good luck.Ended up going to U-Haul on ISB.700 W International Speedway Blvd, Daytona Beach, FL 32114Rented a trailer for over two weeks. Great service helpful staff and super easy.
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February 2022 by Chip H.
Went to this Establishment today to look at a trailer and possibly rent one for two weeks. When I arrived at the establishment which is located in another business, as many U-Haul's are, I was told The U-Haul representative would get to me soon. He was busy looking at videos on a phone with a young lady. After about five minutes he asked if he could help me, I asked if I could look at 6'x12' trailer. He told me I could look at the one in back. I did, and it met my needs. As I strolled back to the office he was outside now talking to this girl, I smiled and went inside and realized this guy could care less about a potential customer. So I will be going to another U-Haul near by. I truly wonder how some businesses survive with the lack luster customer service. Good luck.
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September 2021 by Brannon Kimley
Jay has been so helpful with my uhaul rental while my company van was being serviced by Honest 1 auto. He’s always been helpful even when I’ve had to extend it reservation on very short notice. Great communication and very passionate about his rentals and his customers. A pleasure to deal with in every way!
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September 2021 by Karla Tillman
It was great customer service was outstanding.
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May 2021 by Susan Riddle
Directed me to an available vehicle at a reasonable price.
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April 2021 by VICTOR HALL
The gentleman I talked with was very rude , unhelpfu, all because I did not have a mask, I explained to him that I had had both covid-19. Shots and was on chemo for cancer. He picked up the phone, turned his back to me, stood up walked away to the back and saying get out of this business. PLEASE do not use this business.
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February 2021 by Karen L. H.
We had the WORST customer service!! If I could give this NEGATIVE stars - I would. We rented a Pickup ( Chevy Silverado) - less than 3000 miles & it broke down TWICE... the first time we were in the process of getting supplies for a job that my husband & I were hired to do (we show ppl how to do DIY renovations on a budget to customers)... it was around 7 pm & the battery died. We were stranded! I was on HOLD for almost an hour!! Couldn't get a tow - NOTHING. A super sweet passer-by helped us after my husband flagged them down. We got ALL kinds of warnings after we got the truck started & drove home. One saying that the battery was bad & the other saying that the brakes were faulty. (Will attach pics) The next morning, truck wouldn't start again, so we couldn't replace the gas or clean the vehicle. This time, Uhaul stepped up & got a tow to move the truck. I spoke to Territory Manager, Steven Watson, who offered us a $25 gift certificate for our next rental & was PROMISED that we wouldn't be charged for this current rental because of the inconvenience & distress. How about THEY CHARGED US ANYWAY!! I'm in the middle of disputing the charges & I know my bank, Wells Fargo will side with us because they have the same pics! I'm soooo disappointed with Uhaul. I've always turned to uhaul for my moving needs - guess that'll have to change. You would think that a precursor check on all systems would have been performed before renting their vehicles, but I guess common sense isn't practiced in this territory.
