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August 2025 by Shaun Collins
Very rude and unprofessional.
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August 2025 by John Witkowski
Friendly, knowledgeable, helpful, articulate that's what I think of the UPS store innOrmand Beach
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July 2025 by paula gerges
Tom is so mean worst customer service ever, they hold the packages at their location without even trying to deliver, and they don’t want to be accountable for anything.
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July 2025 by rose boscaino
It is quick. I have the option to do it myself, or get assistance. The services they provide are wonderful
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July 2025 by Sandra Swart
wonderful service!
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July 2025 by Robert Laing
Excellent customer service.
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June 2025 by David Propst
always on time and no damages...
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May 2025 by Marlene Spence
Fast courteous service.
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April 2025 by Kimberly Vis
Outstanding customer service!
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April 2025 by A H
EDIT after response: Look at the photo I uploaded. You received the package Saturday at 3:00pm. Final dropoff for Monday delivery was listed as 4:00pm on the UPS website. You didn't send it out until Tuesday at 5:58pm. There is absolutely no excuse. Either you held it for three days or lost it for three days. Either situation is unacceptable and the fact that you won't take accountability only strengthens my point.
ORIGINAL REVIEW:
This location waited three days to start shipping my Next Day Air Saver package. I dropped it off Saturday, it was guaranteed by EOD Monday. This location didn't ship it out until Tuesday. I nearly lost my job. According to the manager, because it's a franchise, this location doesn't have to follow UPS policy on delivery times if you don't purchase the label at their store.
I submitted a complaint to corporate UPS, who promptly refunded me and said that the store is 100% wrong. A franchise still has to follow the delivery policies of UPS.
Deliberately delaying packages because your store doesn't make a few extra dollars is ridiculous. I will go out of my way to go to another location in the future.
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March 2025 by Glenda Tucker
Always professional, pleasant, and helpful. They have the best customer service of any UPS store we have used.
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March 2025 by mike zimmerman
Great store and great location, everything a person could want or expect
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February 2025 by Susan O'Mara
The customer service at this UPS is five stars.
Every time I’m here I have a challenge and they help me.
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February 2025 by Chieli Maldonado
Tom helped me so much by getting a hold of a UPS facility and figuring out an unacceptable delivery situation where the UPS driver had attempted my delivery only 1 time before sending it ALL the way back to the sender country across the country. Ridiculous. Tom really stood up for me and handled the situation with professionalism. Thanks brother. Your store is lucky to have you.
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February 2025 by de van
I did a drop off of a Spectrum cable box at the UPS store, and it only took a couple minutes.
They gave me a verification number so I can prove it was dropped off.
Thanks.
