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December 2023 by Mary D.
Your ERICA is poor, when writing a question only 2 lines. BOA has not posted my transition from 12/15/23. it was from Truist Bank and I am including their ref # 707758162 posted to BOA to my account 6315 on 12l15/23. get it My phone is 407 865 4714 John F Rossi Jr. your customer service sucks. AMT OF TRANSACTION 32.09 i HAVE A 842 fICO
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September 2023 by Abdulnasser Alharthi
Great customer service. Great employees. Thanks Stephanie Sylvia!
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May 2023 by MK ER
BOA should just look into closing this location, nothing about this location is convenient for customers.If you are looking for a place to get cash, GO TO ANOTHER BOA. The ATMs at this location are constantly out of $$ or out of order. This has happened to me multiple(4+) times in the last two years I have lived over here.You might be thinking "That's okay, I'll just run inside and grab cash" but unfortunately the hours of this bank do not work for anyone. Who do you know works after 10am or gets off work before 4pm? Very few people I know. If I need in bank services, I have to either go into work(very late) or leave(very early)One of the reasons I wanted to move to this area was how close the BoA was, but this location just based on how their ATMs never work and how the hours for the bank itself are impractical get a 1 star from me.
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January 2023 by Giovanni E.
Small branch but very resourceful and efficient! I was helped within 5 minutes of coming in by relationship manager Stephanie Sylvia. She was extremely kind and figured out my issue easily! The quickest I've been in and out of a branch
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November 2022 by Jay McDunne
Not much to like or dislike at a bank. Nice location for me. Well kept building. Nice employees. Fees here are not all that great but it located around the country and is about the only reason I keep them. When it comes to banking, they work really well!
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September 2022 by Candido Vazquez
Great customer service thanks bank of america!!!!
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July 2022 by ELADIO A. TORRES
24 hours 2 of them one is a drive thru
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June 2022 by Andrea Pyle
Once again BOA has disappointed. I went in to cash a check and 45 minutes later I was taken care of. There is only one teller and today she had a woman performing a manicure on herself. The manager was rude when I asked what was going on. I think everyone needs to switch to a better bank.
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April 2021 by Selest C.
I'm getting really frustrated because I've called multiple times and no one answers the phone, I've tried to get another card and it hasn't came it been 8 days.
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December 2019 by Keyla V
BoA customer for over 10 years and never received anything other than great customer service at various locations. Was promptly greeted and attended to upon entering. Had a document to notarize and was in and out within 5 minutes!
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September 2019 by Laurie Irwin
Never enough people to help customers. Obviously they don't care about customer service. Closing the drive thru was an awful idea. I wait 20-30 min each time to get change and deposit receipts every time
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May 2019 by John Ruscigno
This branch has the best customer service in the area by far, had a problem with a hold on my paycheck and visited several branches and they just turned me away and said they couldn't help me, but the managers here looked into it for and got it resolved, 5 starsâ¤ï¸
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February 2019 by Courtney Bull
Horrible customer service. They made me feel incredibly embarrassed and unwelcome because I had a few deposits. Last time I checked this was a bank and cashing deposits is part of the job...
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February 2018 by jlm1955
n a BAC customer for 30 years. I have tried to get "help" from a teller at this location, at the most, 2 times in the last 5 years. Both times, they have been absolutely NO HELP at all. No initiative to find answer just try to get rid of you. For example, is there a way to deposit this "Prepaid" Visa card into my account. The first response, do you have an account (why would I ask it I could deposit something into my account). Then told, there is no way, "they" just want you to use the card....
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January 2017 by Danielle Chamness
Never enough staff on duty. Manager should really take a long look at payroll and add more people. Lines always take forever in drive thru and inside because there is usually only one or two people trying to do everything.
