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November 2023 by Albania Colon
I have always gone to expert car care and they always take care of me. No matter what is wrong with my car, they tell me how it is. Customer service is great. I give a thank you to you guys for always taking care of me. A special thank you to jorge that he is the one who actually always takes care of me, makes sure am always good and makes sure i understand whats going on and obviously helps me take the better route when it comes to my car. You guys rock and are awesome. I recommend you guys to everyone and anyone who asks. Keep doing what your doing. You guys rock.
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November 2023 by George Fulginiti
I've been using this shop for over 5 years now. I trust them 100% to give me the best explanation of what needs to be done NOW and what can wait, etc. Especially because I'm not the most car savvy. I've had routine maintenance and body work done here and I wouldn't go anywhere else, I drive out of my way to see Scotty and his team even for oil changes.
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November 2023 by Cheryl Watkins
The customer service here at Expert Car Care is WONDERFUL!! My daughter took her car here for an oil change. The talkative guy (I forgot his name) came out and talked to my daughter and I the whole time we were there. Very nice guy…I live in NC and never had such good customer service..GREAT JOB, KEEP BEING A GREAT CUSTOMER SERVICE REPRESENTATIVE…
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November 2023 by Anabelle Santiago
This place was incredible! Everyone was so kind and respectful. My car has never been better. Andrea was the sweetest and greeted me into the store, making me feel comfortable and welcome!
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November 2023 by Alii Abdalla
I went there today because i heard a ticking sound in my truck, at first they looked professional. They told me it would be 50$ if we had to do anything to the truck other than that it would be a free check, i agreed to that, then when it was time to check my truck, they drove it couple of times around the shop to hear the noise and they said we need to take the weals off to check. They put it on the lift, and then when they tried to take off the bolts they couldn’t do it. They took one off and then they said all fords are like that, and they dont wanna try harder and break it because its afternoon. I was okay with that. The guy told me look there is rust u need to change the whole real differential ??. Then when i went to get my keys they said that would be 50$ and when i asked what for. The guy aggressively said what do you mean what for we lifted your car. I told him you only took one bolt off. He said i had to stop mu guys working on a car to do that, which i didn’t ask for, i was happily waiting. Anyway, i got robbed 50$ at this place. Came back home, got a torch lighter, heated the bolts up and got them off by hand!! It was a simple silly fix. The differential is perfect. Save your time and money and go to a real mechanic shop!!!
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November 2023 by V
16 years later I still make the drive down from Jacksonville to have my oil changed and maintenance done. Scotty and his team are exactly what you hope for when you put your car in someone else's hands. Honest, capable, friendly, convenient, and fair no matter what you're having done or who you are. Cars are so important, they're expensive machines we rely on to get to our livelihood and drive our families. Having someone you can trust is vital, and I'll make the trip every time because they'll do things right the first time.
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November 2023 by Macy Biggam
I have been going here for 4 years now and they have continuously done an incredible job!! I drive a BMW so I am always hesitant about who I bring it to, however, you can easily trust this place with any car brand/model. The employees are all super friendly and extremely transparent about what needs to be done. They never gouge you like dealerships and other auto shops do. Highly recommend!!!Services: Auto battery replacement
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November 2023 by Micah Medina
I recently had a great experience at the car repair shop, and I wanted to share my positive feedback. The staff at this location was friendly, professional, and went above and beyond to make sure everything in my car was functioning correctly.One employee, in particular, stood out to me, and that was Scott Adaes. He took the time to explain the details of what needed to be done, the estimated cost of the repairs, and answered all of my questions. Scott's friendly and courteous demeanor helped alleviate any worries I had about leaving my vehicle in the shop.Moreover, the repair work on my car was performed flawlessly, and I was kept informed throughout the entire process. They had excellent communication with me, and the cost of the repairs was more than fair for the amount of work that needed to be done.Overall, I highly recommend this car repair shop for anyone needing repairs or maintenance on their vehicle. They have a great team of knowledgeable and friendly professionals that can get the job done right the first time. And if you happen to run into Scott during your visit, you can be sure that you are in good hands.Thank you, Scott, and the entire team for providing excellent service and a stress-free experience.
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October 2023 by Tori Combs
Friendly staff, and quick service, honest people. Called up to Expert car care and Scotty picked up I explained to him that my car was not starting even by jumping it with a jump box, he said it's more than likely not a battery issue he said try and tap on your starter a couple times and see if that works. I got my car started and went up to the shop they had me in an out quickly and solved my issue. 100% recommended to take your car to expert
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September 2023 by lou dee
Had oil change recently and was very satisfied. They told me I will need rear brakes soon, but not immediately. I have used them in the past for A/C repair and new set of tires and they were great. Not pushy about repairs recommended.
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August 2023 by Er Ro
I was referred to expert car care from my nephew and I Had some things done on my daughters car. The staff has been extremely helpful and goes above and beyond to make sure everything is taken care of. I am pleased to know there are still honest hard working mechanics around! I will definitely recommend!
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August 2023 by Nicolas Ramirez
Found them off the AAA approved list and they were awesome. The lobby is very sleek and they offer coffee, cookies, water, and nice seating. As for the car maintenance, even better. I took my girlfriends car in and they gave me a rundown of what needed to be done before they checked the engine. They originally charged me for 3 procedures but after they had 2 master techs declare the motor dead, they removed one of the items (oil change I believe). Scotty was very thorough in the debriefing and we were able to call him back a week later for additional questions. Will definitely be spending my money here. Thank you guys <3Services: Vehicle Inspection
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August 2023 by Brittany Wilson
Scotty is amazing and very friendly! I went there because my AC wasn’t cooling. The staff explained to me the steps and the cost. When I told him the year of my car, he stated that you might still have warranty on your car! To make a long story short made an appointment at the dealership found out my compressor wasn’t working and my evaporator was leaking. But the fixture was covered under warranty and only had to pay a deductible!! Thank you for putting your customers first as he didn’t have to and could have made me paid for something that would not have fixed the problem! I highly recommend!
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August 2023 by Bryce Pagels
This is hands down the onlyPlace I will take my vehicles! On top of the friendly atmosphere, they are reasonably priced and trustworthy! I had a great experience. Scotty was also very professional and knows his stuff!Services: Electrical repair
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August 2023 by Melissa Heatwole
Been going here and taking my parents cars for a few years now and this place always takes care of us. Scotty is incredibly knowledgeable and patient. No hidden fees and everything is up front and clear. Highly recommend dealing with Scotty.Services: Air & cabin filter replacement
