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September 2024 by Kate Calderon
Jerry's MB Service is honestly the only reason why I still own a Mercedes!!! Let's be honest, the financial upkeep of owning a Mercedes is NOT for the faint of heart. Jerry's shop prices are reasonable, fair, and the entire team has always been a pleasure to work with. I hate to be partial, but my personal favorite team member is Paul...he is always so kind and explains everything in great detail. He also gives me a realistic heads up on services that I may need down the road...while giving me the cost on those services and an estimated time frame of when I should get that particular service done....it helps TREMENDOUSLY with budgeting for months to come. I could go on and on. By far the best auto service experiences I have is at Jerry's. This type of customer service is rare nowadays, Jerry's is a gem!
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August 2024 by Myla Smart
Genuinely care to solve the problem. Very trustworthy work
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July 2024 by S H
BUYER BEWARE. I do not recommend Jerrys mb. I do not know how long this review will be viable. As this shop as negative reviews removed. I read a negative review here a few weeks ago regarding a 2020 black mb that has been removed. Please only view yelp for this shop. I have personally used this shop and stopped. Price gouging, and customers leaving with damage to vehicles they did not come in with. As this also happened to my vehicle. Damaged while in shop no accountability. They seem friendly but are not honest.
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May 2024 by Anton D
Huge difference from my last mechanic. Simply making and sticking to appointments should be basic, but this guy goes beyond. Knowledge is vast and communication is excellent. Prices are pretty fair.
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January 2024 by Tony
Brought our GLC 300 to Jerry’s a couple of times and have been extremely happy.
Normal maintenance appointments went well and at reasonable price.
Recently, they troubleshot an issue with our remotes. They suddenly stopped working and nothing was wrong in the areas I checked (e.g., car battery, remote battery, fuses, etc.). It took a couple of visits for them to find the bad module, but they worked hard to find the issue. The manual was vague on the antenna circuits, but it took less time for them to find the issue. Also, the cost was a lot less than I expected. Very happy customer.
I am very happy with their service and believe we have found our Mercedes shop.
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October 2023 by Joseph Chiesa
Brought My Car Here, Very Good Work. Great Prices. The People That Work Here Are So Kind And Nice, They Answered Every Question I Had For Them. The Guy Paul That Works There Wonderful Person. Definitely Will Come Here Anytime I Need Work Done Or Parts Ordered.
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September 2023 by Hector Casanova jr
Great service, professional! First class.
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July 2023 by Claire Robinson
We are so grateful to have found Jerry's shop on a recent trip to the area. We realized the rear suspension on my Mercedes 450 had failed after we disembarked a cruise ship and there was no way we could have driven 7 hours home. It was lunchtime on a Friday and most repair shops and dealerships are closed over the weekend. After many calls to repair shops located close to Port Canaveral, we found Jerry's MB Service. Jerry was the ONLY repair shop who was willing to order the parts for a late afternoon delivery and fix our car by the end of day Friday. We would have been stranded in the area over the weekend if Jerry had not squeezed our car in for the repair. We wish we lived in the area and Jerry's MB Service could regularly service our Mercedes. Thank you Jerry and team for helping us on a very stressful afternoon! We will always remember your kindness.Service: Steering & suspension repair
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July 2023 by Claire R.
We can't thank Jerry enough for squeezing us in on a Friday afternoon to fix the air suspension on our Mercedes 450 GLS. We had called multiple repair shops and two MB dealerships who were unable to help us and we had a 7 hour road trip home ahead of us. Jerry tracked down the parts and repaired our car quickly so that we did not have to delay our trip home. It is evident that they truly for customers and they have such a nice and clean waiting area. We wish we lived in the Orlando area so that we could regularly use Jerry's MB Service for all of our service needs!
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June 2023 by Mike H.
Completely botched and unhappy with the resolution and outcome! My vehicle failed smog due to the tampering of my catalytic converters: turns out Golden Auto Muffler removed and replaced my cats with resonators.I argued with the shop to no avail since they refused to accept full responsibility. Their only offer was that I pay for a complete cat job minus the price of the previous work. I had to bring in The Bureau of Automotive Repair, which got me a somewhat favorable compromise: cats at cost with no further labor. My hands were tied; I gotta pass smog.In the end I got a cut-rate job commensurate with the amount I paid. The welds and mismatched pieces were about as refined as Frankenstein's limbs. Since the catalytic convertors were shorter than the resonators, some pipe had to remain to fill the gap. And get this, the guy actually requested smaller cats than the ones brought out previously to make for an easier installation. I'm sure I still paid for the larger cats. When I asked why it wasn't a cleaner job, the guy responded with attitude.The worst part is that none of this was necessary. The boss kept gaslighting me on how my original catalytic converters needed replacement anyway. On the smog test my vehicle passed functional inspection, but failed visual inspection because of the missing cats. And two years prior (before they messed with it) it passed both with flying colors. I'm fairly certain my vehicle would've passed smog if not for their tampering. I had to endure a lot of unwanted hassle and expense due to the shop's misdiagnosis and subsequent negligence.
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June 2023 by Jaden G.
These guys essentially totaled my girlfriend's car. Her check engine light came on, code suggested to replace the catalytic converter (put a pin in that one). We took it here and went home, light came back on. Took it here again and they replaced her mass airflow sensor. Months later we took it to the dealership (because they couldn't figure out what was wrong) and came to find out they crammed an aftermarket catalytic converter and mass airflow sensor into her car, and the cat actually did enough damage that to fix the car up for inspection, it would have cost upward of $5,000. We're about $2,000 into incremental, bogus repairs and looking at having to come up with a down payment for a new car now. Never coming back here again, and I would not risk trusting these guys with anything more than very basic routine repairs.
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March 2023 by john bishop
In my last 2 visits to the local Mercedes Dealership I found myself being coerced into service on my low mile E Class which I didn't feel I needed at the time and declined. I found Jerry's MB Service and had a great experience. Jerry & Paul were professional, honest, friendly and knowledgeable but most of all they didn't recommend a service just yet that the dealership wanted to sell me over a year ago. Don't think twice about bringing them your Benz.Service: General repairs & maintenance
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November 2022 by Ray M.
Been taking my vehicles to Jerry for years. Always a great experience and much closer than the dealer in distance and lower in price with techs that came from the dealers.
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November 2022 by Julian D.
Great family owned shop. Prices are great and the service is unbeatable. I was recommended to Jerry's by a friend who's been going there for a decade and I've never once left disappointed
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November 2022 by Olivia Worthington
Amazing people and really decent rates. They make me feel like a priority costumer every time I come in, even for the smallest service. Best Mercedes auto shop I’ve ever been to!
