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March 2024 by Atradies 17
A very nice facility and good interaction with staff. Used them while I was traveling. Would recommend. Different than Dogtopia where the dogs play in a common room. The dogs stay in their own pen and play with the staff twice a day. Good to have options depending on the temperament of your dog.
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March 2024 by Mary Williams
My dogs are always happy to go to stay and play. We boarded them for 2 nights and they came back healthy and happy. I am so thrilled I have a safe place to leave my dogs when I have to.
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March 2024 by Abraham Velazquez
Our dog loves coming here for overnight stays and feels spoiled and dead tired after a stay here! He loves having fun with the other dogs and the people who work here. Bring your pet here for a great stay!
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March 2024 by Katherin Villalobos
We took our 4 year old Buster to stay for the first time and the staff were amazing. They were so understanding when we were reluctant to leave since it’s the first time since we adopted him that he was being boarded. We even called while we were away and they were kind enough to give us and update and put our minds at ease. We will definitely board Buster again at Pet Suites, we have the utmost trust in the staff to keep our baby safe and happy.
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March 2024 by Lauren Brolo
Amazing facility and everyone is so kind! My dog was content and happy.
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March 2024 by Halle Disney
If I could give this place 0 stars I would. I have come here twice now, the first time it was okay at best. At least they kept communication with me about how my dog was doing sort of. This time around was a complete joke. I booked her for 1 night and a full service bath, drop off at 4pm pick up the next day at 7pm. The entire time she was there I received 0 communication about how she was doing when we were told they would call before the bath and after she had her evaluation for group play (which you have to pay for your dog to not sit in its room all day). When we voice these concerns of no communication they apologized and we decided to move on. Then when we get home, I go through her bag of stuff I brought for her including food, toys, treats and come to find out she had eaten one time in the 27 hours she was there. We give them a call back and they tell us per the “feeding log” she was leaving food behind. Okay? And you don’t think to call us and let us know “hey your dog is not eating”. The lack of communication to pet owners is appalling. None the less to find out that supposedly she got walked for the last time of the day around 5-6. When I pick up my dog an hour after her “walk at 5-6” she goes #1 for a considerable and unusual amount of time and goes #2 immediately and in a large amount. We are told they will go to the bathroom immediately after we pick them up usually due to a “high stress environment”. No, it was almost as if she hadn’t used the restroom in 10-12 hours.When you leave your animal somewhere while you are away or for any reason you should trust the place they are staying at. I do not trust this place.
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March 2024 by Patricia Betts
Our furry babies enjoyed their day play and look forward to their next visit ?. Thank you PetSuites Winter Springs for watching them and keeping them busy for us ?
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March 2024 by J
Fantastic group of people that really care for your animal and will go above and beyond to provide excellent customer service! We have brought all 3 of our dogs here for grooming/boarding and are very appreciative of everything they do.
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March 2024 by Q. Hypolite
Our scheduled for our dogs to stay while we were out of the country in a classic suite, no extra because they don’t watch tv and will tear up everything—one is dog aggressive and the other is not yet neutered. We return to a $2k bill—they put the dogs in a luxury suite with the bronze package. I asked to see the form that I completed when I dropped them off and of course it was modified with a different signature than mine. We didn’t get any services we requested such as the bath but they added on all these extra services. They said in the past we paid for greater services but we have email confirmations with the services we requested from their company. Do not bring your beloved pets here! If they will modify forms to scam, they definitely won’t properly care for your pets. I will be following up with every government agency, BBB and pursuing every legal avenue to stop these scammers. Just disgusting!
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March 2024 by Alexia Hop
Facility is clean and smells great. The staff members are nice and send updates during the day. Can't wait for the live cams to be added!
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March 2024 by Susan Nance
We boarded our dog while I was in the hospital having surgery. I felt completely at ease knowing PetSuites in Winter Springs was taking care of our dog. I’ve boarded her there before and they’re very gentle and caring with Izzy. PetSuites of Winter Springs are super!!
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March 2024 by carol tucker
Excellent place to board or leave you dog or dogs there for the day. First time at Pet Suites and I love the care and concern they have for your loved ones. They are so friendly and always smiling. For sure I will be back to visit them again.
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March 2024 by Angelia Walk
This is a horrible place to board a dog. I think it may have been better in the past but it has gone downhill. My daughter left her dog there for one night and left all her food in 3 portion sized bags. Only one small baggie was given to her the entire 24 hours. As soon as she picked her up and went outside she peed for an extremely long time and pooped twice. It was as if she hadn’t been out in many many hours. There was never a call to her to update her. Poor dog. They will be finding another place
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January 2024 by janice kenny
They took great care of my pet. I love thePaw-gress reports. Let’s me see how he is doing.
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January 2024 by Merly Lisett Esgro
I took my 2 cats Sammy and Smoky on 7-12-23 ; and they had the best time of their life . Today 1-10-24 and I bring my Sugar Buggi . I really recommend this magic place to everyone:) .
