-
March 2024 by Jorge Tello
Came in the other day for nothing in particular and the employee meegan made it a great experience. She was very knowledgeable and the banter was fun.
-
March 2024 by Rick Garcia
March 6th at 7:45 I don’t know her name she was the only worker but we walked in and didn’t even say hello all she said was “oh we are closing” not hello how can I help you… very horrible customer service we walked right out Best Buy or Amazon or whoever can get my money
-
March 2024 by Trevor Enbargo
Game stop with games and funko. 5 stars
-
March 2024 by cvm
Go here all the time for all my various gaming needs. The employees are always attentive and kind.
-
March 2024 by Michelle Cohen
If you have had the distinct displeasure of being checked out by Megean at the Oviedo Mall GameStop then you have surely been exposed to her sarcastic and condescending attitude. Not only did she talk down to my daughter and I during check out with our EARNED rewards points and gift cards ISSUED by GameStop corporate she demanded to HOLD my phone, not just see it, in order to verify the origin of the email instead of simply taking the redemption code.After leaving this store for less than 30 minutes I realized she did not give me back my debit card and I called to verify if it was there since that was my last transaction. She not only sarcastically said she had it but she went as far as to look up my rewards account and noticed that my last name was different, recently married, bypassed my PHONE NUMBER and proceeded to call my bank to report my card for fraud. She had the nerve to repeat these details over the phone and even left a note on my debit card when I returned to pick it up feeling like some sort of hero. It is also VERY important to note that Megean even insulted another group of customers during my shopping trip, teenage males, and condescendingly asked them “Why are you here if you have no money?” Who does she think she is? I called the GAMESTOP corporate office to report the prejudice I received in their store and recorded the entire conversation on their customer service line with rep Jimmy.I also mentioned to Jimmy that GameStop has a long-standing reputation for overcharging on games. Many customers have found that they can purchase the same games at significantly lower prices by simply browsing the internet. This practice is particularly concerning because GameStop specifically targets gamers, many of whom are young kids. As a parent, I have often felt obligated to shop at GameStop despite their inflated prices because it is marketed as the go-to store for gamers.Megean went beyond her duties by delving into my personal information and contacting my bank without my consent. This breach of privacy and the subsequent actions she took were completely unwarranted and unprofessional.As a result of this experience, I made the decision to cancel my rewards account with GameStop. I no longer wish to support a company that allows its employees to behave in such a disrespectful manner and invade customers' privacy. Additionally, I am actively considering pursuing legal action against GameStop for the prejudice I encountered and the violation of my privacy.It is important for companies like GameStop to be held accountable for their employees' actions and to ensure that customers are treated with respect and dignity. My hope is that by sharing my story, others will be made aware of the potential mistreatment they may encounter at GameStop and that steps will be taken to address these issues within the company.
-
March 2024 by Yay T
Just buy and ship it to your house. Not worth
-
March 2024 by Joey “Cheddar” Spagna
Always a fun experience watching my kiddos check out the new selection
-
January 2024 by Obese People
Terrible, went there for a controller and the employee snapped my debit card in half and still made me pay full price. Would not recommend
-
December 2023 by Kai
An employee gave me misinformation on a product: a controller. They said it should work for Xbox 360 since the controllers ‘haven’t changed’. Surprise, surprise- it didn’t. I called and the same employee answered- they said they don’t sell Xbox 360 controllers… huh?They said I can’t get a refund cause the product is open. Well, yeah, it’s opened cause I was gonna use it to play… that is how I found out it doesn’t work for Xbox 360 when YOU said it would! Don’t sell a product if you don’t know the information. Especially if it’s NOT refundable.I called GameStop Customer Service- - FIVE different times, employees lied and said I would get a refund in the end ( I wasted gas money brah ) Ultimately, I didn’t and never will. Guess I have to go buy an Xbox S or X - since that is the only way imma be able to use the $40 product. ( By the way, the employee that gave me the misinformation told me to do that - ? ) (also I shouldn’t have to look up the refund policy online- should be told in store or printed somewhere in that long receipt you guys give ) smh.
-
November 2023 by Quoise Games
Shawn was very friendly and informative with us while we bought a Switch with accessories. Seemed to be a great example of trustworthy customer service.
-
November 2023 by Михаил Терентьев
Sean was very mean. He didn’t want to help me. And ask to leave the store.
-
October 2023 by Dennis Fleitz
A completely decent GameStop if you plan to buy something. But even if, I suggest any other GameStop if you could. I walked into the store as happy as could be as the worker at the desk asked “are you guys looking for anything” and we responded “no we’re just looking around” which is actually a completely normal thing to say in that situation even if you DID plan to buy something and you know exactly where to get it. She responded “at what?” Loudly and aggressively. We just came in and God forbid GameStop gets traction as digital is getting more common. And she just rudely said bye any second we even got within 5 feet of the door in a store that feels like it’s 20x20feet. I am NEVER displeased with ppl that work in the retail industry because I know it’s not fun but to antagonize someone the second they step in a store is the exact opposite thing to do. Not to mention she made fun of my friend for being poor (not exactly “haha you’re poor” but kinda like “why come here if you’re too poor to get something” more or less). I would suggest to go here just to not buy anything just for giggles and hopefully it was just a bad day but talk about lame and cringe.
-
August 2023 by Maro Patricia Farnataro
Sylvester was Amazing! He helped me a lot. Thank you
-
June 2023 by Orlando Camacho
I WAS THE FIRST PERSON TO ORDER STREET FIGHTER 6 GAVE THE DEPOSITE AND NEVER GOT A CALL TO PICK UP THE GAME, THIS IS THE 2ND TIME IT HAD HAPPEND TO ME AT THIS GAME STOP STORE AT THE OVIEFO MALL, SO RIGHT NOW THEY HAVE MY DEPOSITE MONEY AND I HAVE NO GAME, INCREDIBLE, BAD CUSTOMER SERVICE NEVER AGAIN WILL I GO TO THIS STORE, YOU GAME LOVER BE REALLY CAREFULL THEY DO NOT HONOR THEIR WORD!!!!!
-
June 2023 by Ryan Petersen
Got a great deal. Young lady that helped us was awesome!