PNC Bank is a financial institution that has received mixed reviews from its customers. While some have had negative experiences, such as account hacking and long wait times, others have praised the bank's professionalism and the excellent customer service provided by branch managers like Kristin Santiago and employees like Jonathan. Customers who have been banking with PNC for over 10 years have generally had positive experiences, with the branch manager being described as "fantastic" and "super patient" in resolving issues. The bank's employees are also noted for their professionalism, friendliness, and ability to provide prompt assistance, even in urgent situations. However, some customers have reported receiving the "run-around" from certain PNC locations, suggesting that the quality of service may vary across different branches. Overall, PNC Bank seems to offer a mixed bag of experiences, with the potential for excellent service balanced by the occasional frustrating encounter.
Google shows this bank has a drive through but it doesn't. The ATM goes out regularly keeping customers from getting cash on a weekend. Services and staffing are now minimal.
February 2024
Been banking here for over 10 years now and had a horrible situation happen to me. Kristin Santiago, the branch manager, was literally fantastic. Super patient, explained everything, answered all my questions, and was able to get the mess sorted out. I appreciate all the time she dedicated to my issue. Thanks Kristin!
February 2024
Been banking here for over 10 years now and had a horrible situation happen to me. Kristin Santiago, the branch manager, was literally fantastic. Super patient, explained everything, answered all my questions, and was able to get the mess sorted out. I appreciate all the time she dedicated to my issue. Thanks Kristin!
