PNC Bank is a financial institution that has received mixed reviews from its customers. While some have had negative experiences, such as account hacking and long wait times, others have praised the bank's professionalism and the excellent customer service provided by branch managers like Kristin Santiago and employees like Jonathan. Customers who have been banking with PNC for over 10 years have generally had positive experiences, with the branch manager being described as "fantastic" and "super patient" in resolving issues. The bank's employees are also noted for their professionalism, friendliness, and ability to provide prompt assistance, even in urgent situations. However, some customers have reported receiving the "run-around" from certain PNC locations, suggesting that the quality of service may vary across different branches. Overall, PNC Bank seems to offer a mixed bag of experiences, with the potential for excellent service balanced by the occasional frustrating encounter.
Been banking here for over 10 years now and had a horrible situation happen to me. Kristin Santiago, the branch manager, was literally fantastic. Super patient, explained everything, answered all my questions, and was able to get the mess sorted out. I appreciate all the time she dedicated to my issue. Thanks Kristin!
February 2024
Been banking here for over 10 years now and had a horrible situation happen to me. Kristin Santiago, the branch manager, was literally fantastic. Super patient, explained everything, answered all my questions, and was able to get the mess sorted out. I appreciate all the time she dedicated to my issue. Thanks Kristin!
July 2023
This is no longer a real bank. You cannot ask them to cash a check for you. They got rid of all of their tellers and put an ATM in their bank, plus the one outside. If you ever need to cash a check, this is not the bank for you. They called themselves a “solution center“ but they have the fewest number of solutions... read full comment
