PNC Bank is a financial institution that has received mixed reviews from its customers. While some have had negative experiences, such as account hacking and long wait times, others have praised the bank's professionalism and the excellent customer service provided by branch managers like Kristin Santiago and employees like Jonathan. Customers who have been banking with PNC for over 10 years have generally had positive experiences, with the branch manager being described as "fantastic" and "super patient" in resolving issues. The bank's employees are also noted for their professionalism, friendliness, and ability to provide prompt assistance, even in urgent situations. However, some customers have reported receiving the "run-around" from certain PNC locations, suggesting that the quality of service may vary across different branches. Overall, PNC Bank seems to offer a mixed bag of experiences, with the potential for excellent service balanced by the occasional frustrating encounter.
Google shows this bank has a drive through but it doesn't. The ATM goes out regularly keeping customers from getting cash on a weekend. Services and staffing are now minimal.
September 2024
ATM machines do not work. I've never had a problem at any other PNC location, only this one.
June 2024
Constantly disappointing me. Never get anything done here. They set up so many rules to prevent basic services for customers. Even deposit a cash for other ppl’s account ,sign up POA, no business sense. Ppl work there seems polite on surface but they are lazy and not responsive.
