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February 2024 by Lawyn Clayton Edwards (Home)
Cannot talk to anyone on their phone. Cannot make an appointment. Cannot get a walk-in. Just what do they do there?
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February 2024 by G. BR
I was the first one in line this morning about 6:00 only to be told when they finally open the doors at 7:00 that they were not taking walk ins Unfortunately I did not make an appointment and because they're short staff was the reason I don't think the customer should have to suffer because they are short staff. So I give them one star because I drove kind of far to get to this location.
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January 2024 by Hannah Roche
I've used this lab 5+ times and have never had an issue. I always make an appointment online beforehand and highly suggest others do so. All of the techs are polite, some more friendly and personable than others but they have a job to do and are always so busy! My tech this morning was Vikki and she was wonderful!
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January 2024 by Jim R.
The worst customer service! You're welcomed by a computer... Whatever happened to the days where people cared?? If you have questions... need assistance... NOPE! This place is all about the all mighty dollar. Healthcare is about CARING! They don't!
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December 2023 by Kuky R
I recently visited this location, but unfortunately, my experience was less than satisfactory. From the moment I arrived, the nurse's demeanor was extremely rude. Despite my attempts at conversation, I received only rude comments and attitude.During the blood drawing, the nurse had zero bedside manner, drawing blood roughly and leaving my arm bruised. It has been a week since my visit, and look at the condition of my arm. If she hates working that is not my problem.Regrettably, this experience has left me with a negative impression, and I have decided not to visit this location again. I hope this feedback can contribute to improvements in customer service for future patients.
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December 2023 by E Santos
Awesome! In and out in 5 minutes
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December 2023 by leif bang
I carelessly made my appointment at the office in Winter Springs and showed up at the Oviedo office. I was sitting in the waiting area and Noa came out to see if she could help. She checked me in and took care of the blood draw. I have a major fear of needles and she distracted me by asking about my dogs because there was some hair on my shirt. ? She got the vein on the first try and I didn’t feel a thing. I have had some health issues and been stuck too many times recently and she was the best. Thank you.
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December 2023 by Mustang man
Staff is terrible at giving walk-ins - first come, first serve walk-in order. I was the first walk-in as patient 101 and they served walk-in patients 102 and 103 before I gave up and left after waiting from 6:30am to 10am. Appointments are at least 3 days out.
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November 2023 by ray minchin
Received Quest text message yesterday about my appointment this morning. "When you arrive, please click this link to check in." Which I did. The place is packed, standing room only and from where I'm sitting I can't see the screen. After 35 minutes, a tech came out and I asked her about the check-in text message working. She says "I'm not an IT person" and goes in the back. Walked out. Oviedo Quest is terrible. Go somewhere else!
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November 2023 by Nelson Perez
How can you get a correct blood pressure when they take walk in before scheduled appointments they don't catch up before they take walk in . Blood pressure high plus white coat syndrome.
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September 2023 by Mel A
It’s literally impossible to book an appointment online & there’s no front desk to book through a call. Only way is to go in and make an appointment through a kiosk which is a joke. I have to have an 8am draw and it’s impossible because appointment or not you will be waiting hours because of constant understaffing. Today they actually told the waiting room to go somewhere else for service.
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August 2023 by Randolph Bean
Nearly impossible to book appointments. No window or human to check in with. Kiosks increasingly hard to use. 90 year old couple just stood in front of it and talked to wall hoping it would answer. Walk-ins used to be fitted in, now you just sit for hours and never get. Looking for new lab at this point. Less than zero customer service.
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August 2023 by Fabienne R.
I had an appointment at 9:10AM and was seen by Angeleta at 9:20AM. What a delightful woman: she's a keeper!
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August 2023 by Jessica Mancinik
My 5 year old and I had to have blood drawn, understandably my son was extremely nervous and Katie was amazing! She was patient, kind, and remained calm even though my son was screaming. A few hours later and you can barely see where we had blood drawn and there is zero pain. I’m so grateful to Katie for making this unpleasant experience as pleasant and quick as possible!
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July 2023 by Kay M
When you guys have a staff shortage you need to notify your patients. Some of us work 9-5s and have to request time off for these tests, sometimes we only have 2-3 hours to go and get this stuff done. What is the point of making an appointment if I don't get seen for 30-hour after arriving. Having to sit in a waiting room with a bunch of people and risking getting sick is NOT it. If you're going to have all of us waiting together you need to require masks in the waiting room. You guys do not care about your patients. It's impossible to get a hold of anyone on the phone here for accommodations like calling when ready. Absolutely disrespectful to my time and my health.
