-
September 2023 by Karen Lewis
Terrible customer service waiting an hour for a single Sim card while being skipped twice then told we still have someone else ahead of him and they just can't skip anyone. So they can skip him twice and waste all our time even while telling us they can't skip anyone. Unprofessional as hell. The truth ain't in them told 15 minutes over and over again. Ridiculous to be waiting this long for something that shouldn't take no more than 3 minutes. Don't come to this location unless you want your time wasted.
-
August 2023 by Damary Porter
So today I went to T-Mobile to figure out my service and my TIDAL been having a really hard time with it for very long time so today I walked in and I spoke to a Aleem he was so nice and he took care of my problem. I have never been so happy great T-Mobile office to go to. They are professional, and easy to talk to even when a crazy person like we walked into the door. I appreciate that so much. Thank you for the great service.
-
August 2023 by Geo Hernandez
The people at this store, especially their manager Aleem, were extraordinarily knowledgeable and helpful with my needs and situation when I wound up having to replace a phone that was damaged, and then assisted me when an error from another store wound up adding to my bill. These folks at Oviedo were able address my concerns and walked me through everything that was needed to get my account and replacement phone sorted out without my having to redo my device after it was already set up. My great thanks to them and the Aleem for all the help that saved me a lot of trouble.
-
July 2023 by Traci Carter
I was having a melt down with my phone not turning on , and trouble with the new phone I was sent .Thankful Shadai was working . He had a very calm demeanor , transferred everything and helped me set it up . He’s super nice and got me out very quickly . I recommend this store and him , especially in a jam .?
-
July 2023 by Luis Cabrera
100% improvement of customer service, management and friendliness of associates, than last year. If you want a knowledgeable, friendly and caring person, ask for Rose. She went out of her way to help my wife transfer all her phone information to her new phone. I highly recommend this store for total customer satisfaction.
-
June 2023 by Kristin Raia
My fiancé is with T-mobile but I was not and we wound up signing up for 4 line plan receiving three new phones. I cannot speak highly enough about Jo. She took care of us so well! Super knowledgeable, attentive and very friendly. I will recommend her and the staff at this location over and over again!
-
June 2023 by Vicky Hedgecock
Weedguet was excellent in helping me get a new Samsung s23 setup from my old S7. Got what I needed, everything transfered and glass placed all within an hour. Very happy and recommend this location and employee!
-
June 2023 by DJ CABEZÓN DJ CABEZÓN
Went today and wakes in to a customer yelling at the manager and an employee. The manager impressively de-escalated the customer while the aforementioned employee Shai, started helping me. My situation required a manager, and after dealing with the irate customer the manager (Aleem) came to help. He went above and beyond and ensured my unique situation was resolved. I’ve heard a lot of bad opinions about T-Mobil so thought it was only fair to share a great situation. Aleem you’re ability to stay cool headed under verbal attack was impressive.
-
June 2023 by Lissette Gonzalez
Amazing experience whole way through. We were assisted by Rose, who is a all-around gem of a human. It was me and my mother and she was very patient with both of us, even when we had a lot of difficulties with our previous provider because they wouldn't give us the pin to transfer our phones. We had to come back another day and she was ready to help us all over again with a patience only a Saint could have because we had a lot of questions. She answered everything clearly and elaborated on everything we were confused on. I couldn't have asked for better customer service. A million stars, just for how she handled everything.
-
June 2023 by S Q
The 5G home internet is a mess to cancel.- I started a free trial of the internet- T-mobile told me that to cancel it, just return the device/hardware. But It is way complicated to cancel it.- I returned the hardware and was told the cancellation was successful, which was not.- I had to call T-mobile, waited on the line for long hours, explain everything again and again. I was told the cancellation was successful, which was not.- I kept getting charged until I realized it.- I called the customer service, waited on the line for long hours, explain everything again and again. I was told the cancellation was successful. That is yet to be validated.
-
May 2023 by Molly Ralston
Maxwell was very helpful today. He helped us with multiple changes, including switching from Verizion to T-Mobile. He answered all questions and gave us great advice. Thank you Maxwell!
-
April 2023 by Vanessa Vega
Stephen was amazing. He was very professional, efficient and helpful. He answered all my questions. I got 2 watches on promotion discount. Everyone is always so nice at this location. I will definitely be back.
-
March 2023 by George Aufiero
Great customer service and quality of work from Steve Sanchez and Red bug T-Mobile crew!! Not only did I buy my new iPhone 14 Pro Max from him, I brought my wife in and bought her the same one one hour later. Expert at his job and couldn’t be much happier!! Job well done!!
-
March 2023 by Sammi Ellisa
I came in today to get a upgrade during lunch time and it got really busy. Easily 9 customers while there was only four employees. Eileen handled taking care of me and attending to the customers who were waiting in the most calm and smoothest way. The wait wasn’t long for them (I was waiting for a software update so I just watched it all go down). The other employees also worked as proficient. Great T-Mobile location!
-
March 2023 by carrie t
Everytime I go into T-Mobile Erica is the only person I will have help me! She has the best customer service and is always efficient and patient with me. She really should be everyone’s top choice!