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February 2024 by Ashly Pittman
I am writing to express my frustration and disappointment with TOAH. My recent encounter has compelled me to share my experience as a warning to others.When my dog displayed symptoms resembling a cold, I diligently followed the clinic's automated appointment system, leaving a voicemail as instructed. To my surprise, the next day, they classified it as an emergency and imposed an additional fee, penalizing me for adhering to their guidelines.Upon arriving at the clinic, the persistent 45-minute wait for appointments became a standard, causing significant inconvenience. During the consultation, a comprehensive treatment plan was proposed, encompassing antibiotics, cough suppressant tablets, and nose drops. However, the provided itemized pricing list overlooked the heart guard cost, which the technician only informed me about AFTER I approved the plan, resulting in an unexpected $40 charge.This incident served as the tipping point for me, following a previous experience where I sought a quote for my dog's neuter procedure. The clinic insisted on an office visit, incurring costs, and subsequent blood work before disclosing the neuter procedure's price. To my dismay, the initially quoted amount of nearly $1,100 included an undisclosed stem cell bank fee. Even after its removal, the revised cost remained significantly high at nearly $800.These experiences have left me with the impression that TOAH prioritizes financial gains over transparency and honest practices. While the quality of service is acceptable, the clinic's excessive focus on fees makes it unsuitable for budget-conscious pet owners. I encourage others to explore alternative veterinary options.
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January 2024 by Sara
I had to take my fur baby to a vet and mine was not available immediately. I searched and found this establishment and was able to be fitted in first thing in the morning. I cannot express how amazing the techs, reception, and Dr. LaKeisha are! They explained everything to me in the step by step treatment plan created for my dog. They explained how the medications would work and answered any questions that I had without hesitation or aggravation. I highly, highly recommend them. The pricing to take my dog in to see them on the first visit was very reasonable and I will definitely bring him back and any future animals I may have!
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January 2024 by RS
Never again. Rude staff and unreasonable, inaccurate charges. "Angel" at the front desk is adversarial and loud, constantly interrupting. Find consideration and compassion elsewhere, you won't find it here.
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January 2024 by K Cole
They seem too busy… they never return my calls while I worry all day about my pup. Three separate instances I have called them at 7:30 am with an update as instructed by the vet. I wait till after 4pm with no call back on what action I need to take. I finally have to call them. Not the kind of vet I am looking for.
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January 2024 by Margarita Guerrero-Re
I just move to Orlando, I am happy with their service, emotional support and respect, professionalism, my cat is doing better. I hope we can keep this veterinary clinic, the only thing was the price, it was higher than what I used to paid in my old town, at least by half.With a good insurance or a finance I will keep them of course.
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November 2023 by Lisa Downs
Wonderful, caring staff.
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November 2023 by Walt Umphrey
Absolute professionals with big hearts for animals. They took my old hound dog when he was feeling sick even though they were very busy. I won't go anywhere else.
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October 2023 by Cliff Franke
Caring and knowledgeable as always. Never had a bad experience with TOAH.
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October 2023 by Caryl Degrandi
They always take great care of my fur babies!
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October 2023 by Rina Sullivan
Love this place
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October 2023 by Atsushi Noguchi
The wife and I have been bringing our two pups to TOAH for the past year and a half. We have nothing but the highest praise for both the doctors and staff at this facility. Clean, efficient, and most importantly caring. With routine check ups and post surgical visits, I cannot recommend any other vet before TOAH.
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September 2023 by Kait Yuen
In our time at TOAH with our kitten, Dr. Crawford has insisted on treatment after treatment without properly testing in between.She has ordered for deworming multiple times without doing fecal checks. The last time I was in, I asked her to please check the sample as the office had now asked me to bring one in twice and it was not tested. She refused. Our rescue kitten's records show that she entered that he tested positive for roundworms at that appointment. But without any testing, how could that be possible?Crawford also diagnosed my kitten with toxoplasmosis without doing any of the required testing, charged me for multiple medications, and told me I would need two additional appointments, coming out to SIX total just to get my rescued kitten vaxxed and dewormed from the streets.Unfortunately, after multiple questionable decisions made by Crawford, I called to get the opinion of another vet. They told me to get my kitten to another vet and not return to TOAH immediately. They explained that it was apparent that Crawford was throwing out scary diagnoses and calling for unnecessary treatments in order to make more money. Crawford could also benefit from improved tableside manners, as snickering, questioning routine treatments from other vets, and giving attitude towards genuine concerned questions is not the way to keep patients coming back.That being said, this facility looks nice, but they do a lot of questionable things. They make you sign an invoice to agree to pay for services your pet has not been screened for yet and don't offer an itemized receipt when you leave. They called my family member on speaker phone in the lobby to verify that she knew me and that I was supposed to have this animal, despite her being at the last appointment WITH ME. Their recordkeeping is all over the place, telling me my cat was dewormed once, then four times, and then their app showing they won't test for deworming success until 2024.I highly recommend that you find another place to take care of your animals. My problems have been communicated by both myself and my mother-in-law, a regular patient of theirs, and they have made no efforts to make it right.
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August 2023 by Scott Piety
Our munchkins, Mac and Cheese always get great care and service here. Everyone is always so pleasant and caring. The boys love Dr. McPherson.
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June 2023 by Kim Massie
Very happy to have found this practice! This was our first visit, and we could not have been more pleased. Everyone was kind, caring, and professional. It's nice to know there are still some quality private veterinary practices in the area. Thank you!
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June 2023 by Sandra S
I used to take my lab here 18 years ago when I lived on this side of town and now that I have my frenchie I drive 45 min to see Dr McPherson! I trust her knowledge and experience 100%. She is fantastic! Adding pics of them below. My lab passed in 2014 and I got my frenchie in late 2022. ??
