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March 2024 by Liz Cruz de Jesus
This facility has always had courteous and personable personnel over the last decade that I’ve used their services, exclusively.
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December 2023 by Kasey Phillips
It makes me so sad to see all of the negative reviews for this UPS Store. I’ve worked in customer and patron services for a long time—and it’s UNFATHOMABLE how angry folks get over the simplest inconveniences—or more often than not, get irate over absolutely nothing.Not just during the holiday season, but all through the year—everyone needs to take a collective deep breath and remember you’re interacting with human beings. As well, these people are doing YOU a service—and guess what? Contrary to what you might think, they CAN refuse you service, but most are just incredibly patient and professional and take the higher road.I love coming to this location! Every time I need to stop in, I cross fingers that Jason is there. Jason is one of the kindest, most efficient, fun and delightful people I’ve ever had the pleasure of meeting. ?All staff there are so wonderful. It’s rare to encounter employees like this, believe me.Customer service is hard work—and though there are teachable techniques to do these jobs, you either have that magic, or you don’t.Please celebrate how lucky you are to have a mailing location/drop off to go to that wants to help you and ensure you receive the best service.We ALL have off days, but don’t dull someone’s magic because you might not have the bandwidth to wait a bit to have something done for you.Being kind to each other - especially in this world, is quite literally free, easy and so essential.Thankful to have had all wonderful interactions from the team at this UPS branch!
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October 2023 by Kris & Jill Houston
Wonderful service! Employees are very friendly and accommodating. Not sure why other reviewers are saying negative things. Never had a bad experience there. Is there sometimes a line… Absolutely. It’s a busy location. But it moves as quickly as possible. There’s a new self scan station to use as well.
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October 2023 by Aaron Clark
Jason is great! Very helpful, positive attitude, and customer focused. Rare. Appreciate him!
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October 2023 by Me Johnson
Employees are actually very nice here and very helpful! Great customer service!
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August 2023 by Regina Bennett
Definitely my favorite UPS store, i stop in here quite often & always appreciate the quick & efficient service they provide.Thank you guys for your hard work & multitasking to get everyone in & out as quick as possible.
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June 2023 by Randy Galczak
You might think about putting your correct business hours on internet. Wasted my time and gas today (Monday) 9:30 AMto drive over there to ship a package to find different store hours posted in your front window. That's on management. In reference to the owners response that what made me think it wasn't open. When I walked up to the front door at 9:30AM and the the door was locked and I did not see any movement inside.
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May 2023 by Debbie F
I switched to this store from another. That location was ok. This one is great so I switched. I have been here a few times to drop off packages and for notary services. All the employees have positive attitudes and work quickly.
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May 2023 by Gary Perkins
Jason and Sammy were very friendly and took care of all my needs UPS is my preferred carrierThank you yeah where
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April 2023 by Ron Furro
The SLOWEST and most inept employees I have ever seen! There is a line always when I walk in because employees would rather entertain themselves than speed up and handle work flow. Lazy and frustrating to deal with! Management must be sleeping because these employees need to be managed!
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March 2023 by Nita Vasudevan
Jayson is easily the best and most kind person. Will always come to this location, so patient and friendly
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February 2023 by Tammy Pieniazek
I am writing this review just to say that Jayson went above and beyond today helping return a package to a company that sent me something in error. He personally got on the phone with them to try to solve the issue so that I wouldn’t have to return another time. Thank you for your excellent customer service!
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February 2023 by F R
DO NOT USE THIS STORE!!! BEWARE: THEY DON'T SEND VIA UPS, BUT VIA USPS, THEN TELL YOU THEY ARE NOT RESPONSIBLE FOR ANY DELAY AND THE UPS COMPANY IS NOT ABLE TO HELP IN ANY WAY SINCE THE LABEL WAS ISSUED WITH USPS! I called the UPS 800 number and they said they couldn't understand how this store could even generate a USPS label, so this is obviously a scam!!! The delivery of this important document was delayed and ended up being lost by USPS, and the manager of this store was very rude about it! He threatened me and kept telling me he couldn't do anything about a delay by USPS. To add insult to injury, he told me he had generated a USPS label because "some people don't have the money to pay for UPS." I was never told my document was going to be sent through USPS, otherwise I would have gone to the post office!!! Needless to say: I will NEVER set foot in this store again! THEY SCAM PEOPLE!!!
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February 2023 by Chris Jarmolowski
Great customer service by Kayla.She handled a line of customers on her own with a smile, great attitude, all with excellence.
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December 2022 by Metatonal Music
As of now, they have one line... and amazon return abusers are standing in line with people who have already pre-paid for packages and need to drop them off in a timely manner. People who have already spent the time and care to pack themselves, are left to waste more time in line with people who walk right in.The workers here don't ask if theres anyone with a pre-labeled package ready to go to cut down on lines, and the line is out the door all the time. Its not how it used to be. It used to be drop packages off quickly to the right, and be out quick. Really a failure. The workers need to be asking who is ready to go every ten minutes when there is a giant line and it takes 15 minutes for 3 workers to help 2 people. I timed it today and walked out and went to Staples to drop off. no one in staples, in and out btw.. Really a failure of management and training.
