-
July 2022 by Rebecca R.
After leaving CVS being furious for not getting the support I expected, the lady at Walgreens quickly took all my information, was polite, understanding, answered all my questions and helped me get my daughter her meds as she just had oral surgery in about 20 minutes. Thank you ! Thank you!
-
July 2022 by Google user
I needed a consultation for a problem with my eyes. I waited for more than 5 minutes at the counter without even being greeted, even though the pharmacist, Jennifer, and another assistant looked at me at least 3 times. It wasn't until the drive thru assistant came over and asked if I was being helped that I was even acknowledged. The ironic thing is that I while I waited I listened to the Jennifer and the assistant working by her side talk about how another employee was disrespectful to a customer. When I responded to the drive thru associate that I still had not been greeted, Jennifer turned my way and responded snidely, suggesting that I should go to another pharmacy. She must have been having a really bad day, even though the pharmacy had opened only 10 minutes before I arrived. Her lack of professionalism made me doubt that I would receive a good consultation if she ever decided to attend to me. Instead, I was more willing to drive the extra five minutes to the Walgreen's on Mitchell Hammock. The assistant there immediately asked if she could help or if I needed a pharmacist. When I said I needed a pharmacist, Felicia glanced over and said she would be with me shortly. Less than a minute later Felicia asked how she could help. She exhibited the patience, empathy, and competence that I wish I had received at the Lockwood location. Thank you Felicia, I really appreciate it.
-
June 2022 by Chris Herr
I needed a consultation for a problem with my eyes. I waited for more than 5 minutes at the counter without even being greeted, even though the pharmacist, Jennifer, and another assistant looked at me at least 3 times. It wasn't until the drive thru assistant came over and asked if I was being helped that I was even acknowledged. The ironic thing is that I while I waited I listened to the Jennifer and the assistant working by her side talk about how another employee was disrespectful to a customer.When I responded to the drive thru associate that I still had not been greeted, Jennifer turned my way and responded snidely, suggesting that I should go to another pharmacy. She must have been having a really bad day, even though the pharmacy had opened only 10 minutes before I arrived. Her lack of professionalism made me doubt that I would receive a good consultation if she ever decided to attend to me.Instead, I was more willing to drive the extra five minutes to the Walgreen's on Mitchell Hammock. The assistant there immediately asked if she could help or if I needed a pharmacist. When I said I needed a pharmacist, Felicia glanced over and said she would be with me shortly. Less than a minute later Felicia asked how she could help. She exhibited the patience, empathy, and competence that I wish I had received at the Lockwood location. Thank you Felicia, I really appreciate it.
-
April 2022 by Warfather1964
Walgreens usually has that for which you search if you're going to a drugstore. Pharmacy is always on top of things. It's a clean and well organized store. Associates are always helpful and friendly.
-
August 2021 by Greg McDonald
This store is awesome ........enough said!
-
February 2021 by John M.
This Walgreens location is on the corner of Lockwood Boulevard and State Road 419. It offers the usual amenities that Walgreens is known for and the staff is friendly and professional. This area has grown a lot in the last 20 years and Walgreens was needed. I also will mention that there is a CVS, as is usually the case, very close to this particular Walgreens. All in all, I would recommend this location.
-
September 2020 by Rachel G.
Had to pick up a prescription at the pharmacy today. I was helped by a nice young gentleman with blue gages, then he told me to come back in 10 mins while he got my medicine ready. I come back in 10 mins and this lady named Debbie helped me next. She's very rude first of all. I was standing there while she was on the work phone, which I understand to wait a little. Then she assists someone in the drive thru that pulled up way after I was standing at the pharmacy. She got off the phone and helped the person in the drive thru first. So I'm still standing there. After the drive thru man leaves, she helps me next. She helps me check out all my other items I grabbed in the store, including my medicine I needed to get from the pharmacy. So my card rejected the first time, the second time and a third time. Impossible! I literally just bought something with my card before using it at Walgreens. Debbie says, "Well your card is not taking it." And I reply, "Can you try the other machine?" And she gives me a huge sigh, like I'm the freaking annoying one?! I need my dang prescription and I know my card works and has money. She proceeds to say, "Well that other machine won't take it either." And I hear a voice coming from the back, from that really nice gentleman that helped me earlier. He says, "Debbie, try the other machine! That machine you're using sometimes acts weird." Then Debbie throws a fit saying she needs to void all the items on that machine. The manager, this small lady with black hair comes voids the items no problem. Debbie is just so lazy to help me out. So Debbie scans my items and medicine on the second register, and Lord behold, my card goes through the first swipe! Debbie -- get an attitude check and stop being lazy. If it wasn't for that nice gentleman from the beginning, I would have shut this pharmacy down. Thank you nice man! And Debbie... you need a nap.
-
April 2020 by Melody L.
They have wine during the COVID-19 pandemic. I would say that's a win win. LOL! I've used the pharmacy here many times with no problems. The staff here are nice. They have the items I need when I come here.
-
January 2020 by L F.
The pharmacy staff are the best! These other reviews have no validity. Time after time this staff has gone the extra mile for my family. I have personally witnessed their professionalism and patience with some real freaks complaining about their own mental health issues and insurance problems. These staff have to deal with a lot of crap everyday and they do it incredibly well. Keep up the good work! Also the front desk guy and photo guy are always pleasant and helpful as well. Best Walgreens in the area!
-
June 2019 by Bart Cappabianca
Best pharmacy in Oviedo with a great pharmacist !!
-
August 2018 by Christine S.
Just had the pharmacy manager Jennifer cancel my prescription at my request due to poor customer service. Called Pharmacy to give my updated insurance information prior to pick up and was kept on hold for almost 15 minutes. At that point the call was "disconnected". I called back to speak to a store manager who was not in but the Lead transferred me to Jennifer. She explained that I was not disconnected however there is only 3 people working in the Pharmacy and no one is available to pick up the phone. She was too busy assisting customers. Apparently calls coming in are not considered customers. Maybe if the phone was picked up, there may not be so many people at the counter/drive thru??!! This Walgreens Pharmacy is completely inept and unprofessional. I'll go to CVS or my new Publix Pharmacy in the future. Sounds like they don't need my business.
-
October 2017 by warren G
hard to get in and out of Best Way in is through Lockwood other than that it is a fantastic place
