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March 2024 by M H
This groomer came highly recommended to me, and I drive completely out of my way every month to get my dogs nails and paws trimmed here. The service and staff is absolutely amazing! My dog hates having her paws dealt with and over time with the patience of the loving groomers she is getting so much better! The time spent explaining things I had questions about and the love and concern for your dog shines through here. They treat your animal with kindness and respect and it shows. I hope to always be a customer here. The boutique is small but amazing products and I always buy a special bone to celebrate my good girl! Treat yo self and take your dog here!
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February 2024 by Linda Lewman
I began taking my dog to this grooming establishment when Lydia was recommended to me by a friend. All went well until she quit. They scheduled me with a new groomer who did a sloppy job. It was supposed to be a full groom, but she didn't trim him up as I requested and didn't even wash or trim his face. There was still eye gunk around his eyes. She had also done a less than satisfactory job on his previous mini groom, so this was not just a one time problem. They are very expensive and definitely not worth it. It's too bad they lost Lydia because she was a good groomer.
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February 2024 by Nicole Wright
I've taken my dog to Willow's Groomer for the past 2 years, and I think they are the best groomers I have found thus far since our move to Orlando. Then recently we moved again almost an hour away, and I still take my dog here. They always make my dog look so nice and smell so good. Thanks Willow's Groomer!
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February 2024 by Shannon Larsen
I haven't been here personally but I recently had a client that came in 2 days after her dog had been groomed there and the dog had a half dollar sized laceration on it's ankle area.. I understand things happen while grooming but the protocol is usually to call and notify the owner and take the dod to get treated at a veterinary hospital and the grooming facility pays for it.. Not this place. They sent the dog home, told the owner it was nothing to worry about and 2 days later she comes in to us and the wound is infected and they refuse to pay for the treatment or take any responsibility for it. The dog was cut so bad you could see it's tendons. Completely unprofessional. If anyone is looking for a groomer I do know that BGE groomer brings their pets in when anything happens minor or major and they take care of the bill.
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January 2024 by Stephanie Ponton
Been taking my pup here for over a year. Always had a great experience. The staff here are amazing.
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December 2023 by Jackie Hill
Best Grooming salon in Florida ☺️?❤️ ??
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December 2023 by Teresa Deiybes
Ashley explained all the details for my kittens manicure, pedicure, ear cleaning and general examination of their teeth! I will be a regular client. She did a great job with Bonnie and Rhett. Thank-you to my son Gabriel and girlfriend Rachael for the recommendation. I was very pleased, my kittens too!
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November 2023 by James Pinna
I highly recommend Willows grooming, they are extremely professional and pleasant to deal with they will take great care of your pet
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October 2023 by Kristin Fortier
Wonderful place for your dog grooming needs! My big pup always comes out fluffy and looking great! We’ve had great experiences with baths to full grooms. Would recommend!
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August 2023 by Jill Miller
My pups love coming to the shop. I have 2 poodles who need lots of time at the groomers. The staff is friendly, helpful and kind.
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July 2023 by Boston King
It was our first time going to have our Golden groomed here. The staff was extremely friendly and our Golden looks amazing!
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July 2023 by Jill Bare
My pups love coming to the shop. I have 2 poodles who need lots of time at the groomers. The staff is friendly, helpful and kind.
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July 2023 by James C.
Brought my dog a couple of times to have nails clipped and dremeled, OK job but barely touched her nails, bought a leather collar from them for 25.00 on the way out, the leather separated and tore less than 2 weeks later and my dog got away. Next time I went to Willows, Ibrought collar with me and tried to get a refumd, they basically told me to pound sand and banned me from returning. Thats some great customer service.
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July 2023 by Anonymous Z
Just want to be completely transparent about my experience at this place.A friend recommended this place to me for dog grooming.The first couple times were somewhat fine but I noticed that my dog would come home with bloodshot eyes from crying or being very very upset. We would drop the dog off very early in the day and wouldn’t get a call to pick up until almost closing at times.One time I took the pup and as soon as we walked in the dog peed immediately upon seeing the girls… that’s not what I would call a good sign at all. I tried not to think on it too hard but before I got into my car I heard some girl yelling aggressively at my dog..immediately my heart fell into my stomach, but I came back to pick up and my dog was completely out of energy and with bloodshot eyes Again and wasn’t acting right for the rest of the evening.I was so angry I did not bother to rebook. And what they had to say about my dog was almost consistently unkind.Please do yourselves a favor if you love your pets and do your research! Read the reviews and pay attention to how your dogs react when they get out of this place. It took my dog a long time to fully trust a groomer again after this place.Again, just full transparency so that others can make the safest choice for their babies.
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June 2023 by Kristen Iddings
Wonderful place and highly recommend! My dog is not great with getting her nails trimmed as she has had prior bad experiences at the vet and Petsmart. Willow's Groomer is the best place I've ever taken my dog for her grooming care. Everyone was so friendly and kind. They were able to work me in a same day appointment and were very quick as well. My dog loved the homemade treats too! I also love how they sell Fluff n Tuff brand toys because those hold up the best. We will be back!
