The Advance Auto Parts store in Pace is noted for its fantastic and helpful staff. Employees are described as eager, kind, patient, and knowledgeable, often going above and beyond to assist customers. Specific instances include staff driving to another location to retrieve the correct part, performing free installations like wiper blades in poor weather, and handling complex warranty exchanges with dedication. The team has also fixed incidental issues, like a broken battery holder, for free. The location offers free services including battery testing, wiper installation, and engine code scanning. While most staff receive high praise for unmatched customer service, there is a noted exception where a store manager was unconcerned and unhelpful in a specific situation. Customers recommend the store for its fantastic service and helpful employees, with many highlighting the willingness of the staff to ensure problems are resolved.
Mike B. Helped out with the selection and install of new wiper blades and he did a fantastic Job. He came out in the pouring rain and did an install with a smile on his face. His customer service skills are unmatched. Thanks Mike!
The Pace location is fantastic. Everyone is eager to help!
August 2023
Always a helpful staff. If you know what you want, you can order online to save a few bucks and pick it up in the store. If you're not sure, the knowledgeable folks there will give their best advice.
February 2023
Store policy means when they make a mistake you pay for it
