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April 2024 by gabedrummerboy
Jacob had a lot of information concerning all types of desirable mattresses plus his own experience. He was very friendly as soon as I hit the door till the time that I left. I hope in five years when I upgrade mattresses, I get the privilege of his services again.
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April 2024 by Nick Rambo
Jacob went above and beyond with customer service. He was patient with a bad base we received and mattress exchange was hassle free. He made sure we were satisfied and came back a week later to make a new purchase for another home. 5*
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April 2024 by Tim Daseler
Outstanding customer service from the Pace store???
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April 2024 by Abbey J. Farrington
I want to give major praises to Marcus and Jacob for helping me and my husband find the perfect mattress. They were not pushy at all. Both were super kind, efficient, and knowledgable. I even left my wallet at the store on accident and everything was still there. Wow! Keep up the great work!!
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April 2024 by Ed Honey
The store accidentally booked my mattress delivery on a day I had work and offered a partial refund which they never paid. Normally I wouldn't be too upset about it, but we had just moved into our house and had to make other sleeping arrangements as we had no mattress to sleep on. The mattress itself is fine but I would hope the shipping process would have been more accommodating after spending close to three thousand dollars.
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April 2024 by bonnie Nelson
Very helpful and friendly, Jacob helped me get loaded in my car, the thing I liked he listened no pressure selling. I left happy and would recommend their business if you are looking to purchase a new mattress.
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April 2024 by Megan Robertson
Jacob was wonderful- helped us answer all our questions! Over & beyond expectations of great service!
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April 2024 by cheryl powell
Sherry was very polite and helpful. She was knowledgeable about the product and assist with helping us get the right mattress for our needs.
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April 2024 by Rose Ladziak
Christian is a great sleep expert . I Would go to He was super.
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April 2024 by Robert Brodin
I went to Mattress Firm today and was greeted by Terry (sales representative) who helped me with selecting my next mattress. I knew which brand I was looking for and the search began right away! We began with the lowest price mattress first which did not feel like what I really wanted. We then went to the next mattress and almost instantly I knew THIS WAS IT! I set delivery for this coming Thursday and am greatly anticipating my new mattress! Thank you Terry and thank you Mattress Firm for a seamless experience! Defiantly will be a returning customer for my mattress needs!
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March 2024 by Kaylon Farley
Mrs. Sherry was very professional, knowledgeable, passionate, and had the best attitude. She did not pressure me into buying anything and really respected my budget. She even gave me a great discount. She deserves a raise and is a key asset to the company.
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March 2024 by Shannon Harris
Super friendly and professional. Was able to find exactly what I was looking for!
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March 2024 by Kendra Linberg
I went in yesterday to check out a mattress and Terry was super kind and helpful. I came back in today and I can’t recall his name, but the associate in today was also great! The experience was fast and easy ?
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March 2024 by Janice Nichols
I had a specific mattress type and size in mind when I asked Terry for help. He patiently had me try types that matched me and ones that didn't to be sure I chose right. That took time! He also explained a lot, listed discounts, told me about delivery. Very happy with my purchase.
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March 2024 by Ashley Weidner
Great service, very friendly and knowledgeable.