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November 2025 by Pamela Cahela
Everyone was so helpful and patient. Quick response to questions. Thank you ..
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October 2025 by Raychuan 睿全 Bypass
“Professional and responsive”
“Excellent communication throughout the process”
“Quick resolution of maintenance issues”
“Transparent and detailed monthly reports”
“Highly recommend for hassle-free property management”
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September 2025 by Logan Gill
Service Matters leasing office was very responsive and helpful. I came to them with a very tight turnaround time and they worked around my needs and were able to offer me a great home in a matter of a couple days. I’ve dealt with some bad realtors at other places and these guys were completely different. Thanks so much for all your help Nichole!
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September 2025 by Terrell Deason
As general contractor who has done many jobs for the Service Matters group I couldn’t recommend their management company enough. Great communication and no short cuts!
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September 2025 by Tara Hearn
A fantastic team of professionals who consistently provide top-notch service. I highly recommend them to both owners and tenants alike.
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July 2025 by Brandon Harris
Love this rental company nothing bad to say when I need a maintenance order it gets done quick. will keep renting!
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July 2025 by Tatiana Holmes
I WISH THERE WERE SOMETHING LESS THAN 1 STAR !!!
What they definitely could have done better was truly care about customer service, which we never really experienced. Communication was never effective; sending a text message or an email would take quite a while to get a response, and beyond that, it never felt like they genuinely wanted to help resolve any issues. Overall, we felt that the service provided was extremely poor, and even now, up to this very moment, that remains the case. We moved out on May 31st, which means it’s been about 45 days, and we still haven’t received any notification about the return of our deposit. We feel completely let down, and honestly, we’ve never had such poor customer service from a rental company here in Pensacola. So property owners who are looking for a company that manages your property just run away from this company.
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June 2025 by Beverly Johnson
Wendy Sapp assisted us with locating our rental property. She was very professional and knowledgeable about the market in this area.
Wendy gave us excellent service…A+ service & we would highly recommend her.
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May 2025 by Chase White
We appreciate all the hard work this team puts into the homes they manage.
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August 2024 by Mike Weeks
Great company! Their response time is spot on. Thank you Wendy for all your help.
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August 2024 by David White
Highly recommended!
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August 2024 by Nick Sloan (Nick S)
They’ll charge you $50/applicant for a $20 background check. House was dirty when we moved in; floor had a grey dirt film, dog hair on the walls, grease on the cabinets above the stove, overall nasty conditions. Never saw a single person to pass keys or walkthrough the house, still have yet to see anyone. We get charged a $5 portal fee each month, on top of rent. If the company owner was a former Navy pilot, he doesn’t do active duty any favors by adding hidden fees to every rent payment. Absolutely horrible company who takes advantage of their tenants when the housing market doesn’t support buying. They don’t present you an opportunity to deny or change the leasing so you’re stuck with the terms.
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August 2024 by Aneesa K
I want to start off this review by saying a HUGE thank you to Ms. Wendy! This company has got an angel working for them, so try not to let her go!!
My husband and I were stuck between a rock and a hard place when the property we had been going back and forth with for a month prior to our previous lease being up suddenly went back on everything we agreed upon and tried asking for an outrageous “move in fee” of over $1,000. With that being said, we started applying to multiple properties and came across the Willow Tree property per recommendation of Ms. Danielle through a local fb group.
From our initial viewing, to the application process, the viewing of our actual unit prior to moving in, and everything else, we had Ms. Wendy every step of the way and I can’t recommend her or thank her enough! I love her honesty and transparency, her willingness to work with the things we brought up and fix it, and just her overall way of doing things. She even accommodated us coming back to the property prior to move in to get measurements so we could have baby proofing materials ready on the day we moved in! She also worked with us to get us a ground floor unit after sharing our dislike for upstairs since we have an infant who is almost a toddler.
We moved in a few days ago and anything we brought to her attention was immediately addressed and can we just talk about the communication skills?! I love that she responds quickly!
10/10 recommend this company for renting!
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June 2024 by Ken hol
Terrible Property mgt company.
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June 2024 by beech craft
As a home owner I would stay far away from this company for property management. Total lack of care for your property. Lack of good and timely inspections. They will do unnecessary repairs costing the home owner unnecessary money. Very unpleasant to work with and talk to. Much better options out there. Do your homework. This company will let the renters do what ever they want and ruin your home.
