U-Haul Neighborhood Dealer receives high praise for its helpful and friendly staff. Customers appreciate the team’s willingness to go above and beyond, often helping with last-minute rentals and difficult situations. Staff members, including Matt and Amber, are recognized for their great work ethic and prompt assistance, frequently working to find solutions even when specific truck sizes are unavailable. One employee demonstrated exceptional customer service by helping a stressed customer and making sure they reached their destination safely and on time. The office staff are described as polite, calm, and helpful, with the ability to handle mobile check-ins efficiently. Though some trucks may not always be in perfect condition, the overall experience is positive, with minimal wait times and good service. The team’s effort to accommodate customer needs makes U-Haul a reliable choice for moving and rental needs.
Super fast and easy to get in and out of! Great customer service! Thanks so much!
May 2024
Matt and Amber were great helping us get set up with an enclosed trailer on the same day. They have a great work ethic. Will use them for all our rental needs.
