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March 2024 by Natalie Cartagena
I have purchased from Badcock several times and the quality is great. The staff is also very friendly and helpful.
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March 2024 by Cookie b
Pleas be careful they will report you to the credit when you late but when you pay it off they don't do anything and the warranty is ok but they don't explain you don't get your money back when you pay it off the money go to store credit after 3 years if you don't used it and they will not give you the number to the warranty unless you pay it off smh I will not go back
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February 2024 by Melanie McCoy
We have had great service. We have made many purchases from this store
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February 2024 by Karolina Dubuc
Sales man Duke was very helpful.
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February 2024 by Jacqueline Tillman
Cerra was a pleasure to work with at the Palatka store. She took time to answer our questions and help find a couch that worked for us. I appreciate her honest feedback and help!
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December 2023 by April Keyton
Customer service was very pleasant and attentive to my needs with overall professionalism.
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December 2023 by Wanell Cheshire
Very professional and answered all questions. Very pleasant staff.
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November 2023 by Jordyn Stevens
After a terrible experience at Farmer's, decided to go back to Badcock for my 3rd purchase with them. Never disappoints! I was lended a helping hand if needed to show availability then left alone to look around without pressure. I believe her name was Daniella, has helped me on multiple occasions & is fantastic each time. Offers things but never pushes & thoroughly explains everything. Thanks again!
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November 2023 by celeste reeves
I loved my experience here. The staff are so sweet and helpful. They treat you like friends. I have been very pleased with every purchase.
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August 2023 by Lisa A.
I would give a negative number if I could. I love the eurotop mattress I purchased but will never trust the lying manager and employees of the Palatka, Florida store. I am sure other furniture stores have similar stories but there are enough out there I will shop elsewhere in the future.I am even willing to go on a wait list to get the product knowing it is new, which is what I am purchasing.A few weeks ago in July 2023 I went into the Palatka store to buy a mattress. I found a twin eurotop I liked and could get it within a few days time. The sales clerk said they might have one in the back that someone didn't want. Then she said something about floor model and it might need to be re-wrapped. I was excited until she started mentioning floor model. Not on a mattress specifically. I refused to consider that one and said I wanted a new one from their warehouse. It was scheduled to come in a few days later. We went early in the morning and the truck had already made its deliveries. I was allowed inside the back and they found the box springs and the frame, both wrapped nicely and or boxed as should be. Unfortunately they couldn't find the mattress. Then I started getting excuses, then all of a sudden they came up with the mattress from a far corner. The rest of the current deliveries were sitting in front of me just inside the dock entrance doors.I was given excuses as to why it was over in the corner and I asked if it was the one that was already there. I was told no, this was what was delivered so took the mattress home.Got home and saw that the tag said May of 2023 and knew they lied to me. I called the store and got several more stories, or should I say lies. One being they had received 2 that morning but they were already out for delivery. I asked why I didn't get one of those. No answer and more lies.I called the main store with the warehouse and talked with someone who helped me determine that the mattress I had at home was not delivered that day to the store. This is a mattress we are speaking of in which you sleep on.I called the store and spoke with the manager again and only received more proven lies because her story clashed with the warehouse information.She agreed to exchange the mattress.They whole staff turned very rude at this point. Now this is where I really am upset because a few days later on delivery day we got there about the time the truck was supposed to arrive. We were told it wasn't there yet so ran errands and came back within about a half hour. They said truck had arrived and exchanged my mattress. The mattress was wrapped in plastic but I don't think that means much because there are handheld devices that can heat seal plastic. In essence, the mattress I was picking up was dated February of 2023. several months earlier than the one I just returned. Plus, there were like several smudge marks on the plastic. It was sealed, and looked new, but I don't trust it didn't come from the dregs of someone's back storage room. Why the smudge marks???I took the mattress and kept it because I had company coming the next day.I have my mattress in a zippered bed bug cover, then have a mattress cover over it and is the only way I can sleep on it. I will eventually replace the thing and donate it. I did not tell my guest the ordeal, the mattress is very comfortable but I have a hard time using it when the snoring gets too loud in my bedroom but force myself.
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August 2023 by Virginia McCullough
I like to say thank you Ms. Kaylee for helping me for my lawn mower
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June 2023 by Rachel Belshaw
Cerra helped me today! She was so easy to talk to and was so informative about the store! I would recommend her service to anyone!
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June 2023 by Kiss_My_ Peachy_arse
Kaylee took great care of me, she was fast and very courteous even when explaining any process that I may have been confused or had questions about. My first ever furniture purchase was a SUCCESSFUL and (Tbh less if a stressful experience then first expected.) Which was mainly due to the staff. Thank you!
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June 2023 by Henrietta Mcghee
Cerra was Amazing with us today. She helped us find exactly what we wanted and needed. Every question we had about the Product she had the right answer. And if had second thoughts she asked someone else. Thank you so much for your help Today Cerra. You are the Best.
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May 2023 by Stella “Rowan” Odom
Cerra was an amazing sales associate and even helped us get an additional discount! Definitely will be back, thank you so much!
