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February 2024 by Tracey Smith
The subs are always very tasty and filling and their lemonade will quench your thirst very satisfactorily❣️
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January 2024 by ClearTone Communications Inc
To the owner of this location from a fellow business owner. I waited 40 minutes total in the drive through for a meatball sub, I pulled up to the window and sat there for 10 minutes and was finally given my order. After pulling over in lowes parking lot I found the sub was cold. This tells me that sub was done before I pulled up to the window and they had me wait an extra 10 minutes on top of the 30 minutes in the line for no reason. This has to be by far the worst service I have ever received at a Firehouse location. I have read other similar reviews and it looks like nothing has changed. Unacceptable!
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January 2024 by Bob “Big bob BIG”
Only modern place in palatka lol but it’s so
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January 2024 by shay hoffman
This message is for the owner. Just want you to be aware that your staff is closing and locking the doors more than 30 minutes before closing… we went at 8:28 tonight 12/14 and a gentleman had to let us in because the door was locked.. I asked if they were closed, and he said he doesn’t work there he was there to pick up his wife.. so we ordered our subs from a young man who appeared to be new but was friendly.. as we waited for our food another couple came in to order some food.. while they were ordering, a young lady came out angry and cussing and raising her voice, slammed the front door and locked it so no one else could come in and went to the back. It was really aggressive and unprofessional. We got our food and left and as we were leaving we noticed 2 more young men trying to enter the restaurant but the doors were locked and they couldn’t get in.. so there’s more lost business. I’m giving 2 stars because I feel like the other 3-4 employees were trying to be decent but the wife of the husband who unlocked the door for us was very rude and unprofessional and was just trying to leave early with no concern for the business. Closing a few minutes early is understandable but 30+ seems excessive. People are understanding if you need to close your business due to emergency/staffing issues but there was no note on the door that they were closing early and there seemed to be sufficient staff if there was an emergency for someone.
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January 2024 by Carlos M Cabrera
I always place my orders here. I had to call the store for something and the store manager helped me with my issue . Great Customer service , you can beat it … Great place , Awesome food !!!!
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November 2023 by L Cardinal
I ordered a Ham and Cheddar Cheese Sub. The roll was very fresh, but I was disappointed with the ingredients. I asked for oil and vinegar. I think they forgot to put it on.Kid-friendliness: They have high chairs for small children.Wheelchair accessibility: They have handicapped parking spaces near the front door.
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October 2023 by Frankatlake
Sloppy and slow, when ordering on the app, they will not pass your food through the drive thru window. And then you have to make your own beverages.
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September 2023 by Ralph Trembly
Had New Yorker sub....my favorite... perfectly made sub...great service... I'll be here again soon.
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August 2023 by Michelle McCoy
Great atmosphere! Fresh sandwiches. Fantastic service!!! Keep up the good work.
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August 2023 by Valerie Morabito
Would be leaving ZERO STARS if possible! Waited over a half hour in the drive thru with three cars in front of me and only one car had gotten their order. Over a half hour for one order to be completed through the drive thru is ridiculous. Chose to not wait any longer. Will not be back!
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August 2023 by grafwryta
Are here once and was disappointed with what I got and how long it took. I have seen so many bad reviews for a FS joint. Trust me guys it not so much the brand but the people that work there. This county has nothing going for it and the people here are a reflection of that.
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July 2023 by Alysia Hendley
I ordered my food through DoorDash, they didn’t send my full order and they made my sandwich wrong. This is the second time making it
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July 2023 by Anne B.
We ate at the Firehouse sub in Palatka. The subs were delicious , the staff was friendly . better than other sub companies. We will eat there again soon.
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June 2023 by Donshay Hampton
Employees are very friendly respectable in nice managers doing a great job keep up the good work ???
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June 2023 by Christopher Sarlouis
Food was done about 5mins early which was ok with me seeing that I arrived early but if I would have arrived on time my sandwich would have been soggy due to the items I had on my sandwich. Jus make sure if u schedule a time to pick it up u r there 5-10mins early so ur hoagie isn't soggy