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January 2024 by Lisa Eski
I definitely didn't think it was going to be this bad but oh my lord.1st, the lady when I checked in, was the nicest of all the staff. the rest only spoke to me when I was hollered at, "when am I leaving?" at 10:32am, even after I would smile and say hello.2nd, it didn't smell like any smoke. I was in the 2nd floor.3rd. the people I thought were "guests" outside "smoking" were actually homeless people, but didn't bother me once.4th. the room. the room was absolutely horrendous. there was mold in the fridge. random splatters of, I don't want to know, all over the walls. none of the lightnulbs were screwed in. the air had a god awful smell when originally turned on, but disappeared. the amount of rust covering ANYTHING metal was astounding, I didn't know it can spread to walls. the toilet had old urine on the toilet seat and chunks of soap in the tub. I also had to clean it myself when I spoke to front desk.5th, no refund unless I call corporate
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January 2024 by Peter Neggers
Price was a bit high but staff where very friendly and accommodating. The breakfast was great.
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December 2023 by Mark A Farmer Jr
Nice staff and great
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December 2023 by Mr. White
Rooms were dirty. Appliances peeling and
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December 2023 by Sandra Garcia Tovar
Safety: Safe and secure parking area
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December 2023 by Daniel Solis
One month staying there. They changed the bed sheets only once, even telling them everyday.Previous day to check out we were stolen, for sure by the housekeeping staff. This place sucks. Don't stay there, as a good advice. Cockroaches all over the place.I am just sorry that there's no zero stars rates..
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November 2023 by christopher harrison
Had to change room key everyday room furniture outdated service they were not very
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November 2023 by Temeka Raddciff
How do I file an official complaint. My first impression of this hotel was the filthy mess and smell when entering this place. Customer service was flat out rude and not very helpful. I was given keys to my room and set off to have a great time with family. Once I returned to the hotel my keys to the room were no longer working I returned back to the front desk and noticed that my items was spread all over in a cart behind the front desk. When I asked what was going on I was told that the room was cleaned out because the system showed that I did not check in at all and they assumed a pass guest left the items which is bizarre to say the least because who leave a perfectly unpacked luggage unless they are still there or something is wrong, According to guest service the room I was in was rented out to another guest so I had to wait hours before getting into a new room. My clothes was missing along with my jewelry and several other personal items. Went to their website contact request form will not allow me to submit form please help
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November 2023 by Tom Spurgin
I gave it two stars solely based on really nice people working here. The hallways, smelled like Florida was a legal marijuana state, several patches to holes unpainted, carpet stains. The rooms, obviously only stayed in one, sheets smelled moldy and left my clothes smelling, bed was similar to a Motel 6, cheapest one possible, carpet stains everywhere, missing artwork on the walls, bathroom, walls with crumbling drywall, toilet that moved if you sat on it, door wouldn't shut all the way, shower that had the curtain on wrong so water on the floor, soaps that were used previously, NO COLD WATER, floors that were sticky but on a positive note the TV worked and I didn't see any bugs. Location was fine if you're passing through if you dont mind a few homeless people. If you can afford an extra $20-$30 stay somewhere else. Overall just felt dirty when I left.
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November 2023 by Emily Desormeaux
I booked this hotel, called 2 times just to verify that they got my reservation and we would be fine because we were arriving pretty late. To be notified at near 8pm the night of my reservation that they were overbooked and we had nowhere to sleep. Not only that but when I was asking about why I wasn't notified earlier the manager hung up on me. HORRIBLE service and worse planning on their part.
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September 2023 by Victoria Madison
We needed a place to stay while we are selling our boat. No one was working overnight to check us in and finally the wonderful breakfast lady stopped to get us in our room at 7am. Didn't see anyone at the desk until around 3pm and again no overnight. At least the hotel was clean and the breakfast lady and housekeeping saved our trip.NEVER going to stay there again nor recommend the hotel (except for breakfast)
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July 2023 by Harry Wietrzykowski II
Overall an excellent experience. The room was clean and more than satisfactory based upon my expectations. The front desk staff were friendly both at check in and check out. Professional and courteous while being attentive to my needs and requests. However, the female attendant for breakfast the morning of my check out was not a very personable individual. When she was not totally rude her comments about my companion were less than professional, uncalled for, and a complete misrepresentation of her actual comments, which were not critical or negative in any way. I see no excuse for an employee to make disparaging remarks about one guest to another.
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July 2023 by Darin James
I stayed for a few days here. My room was very clean and I liked the layout of it. The breakfast every morning was right up my alley... Scrambled eggs and a variety of fresh fruit!..n bagels n different breads....The Staff was fine to me.I think I did see a Snickers wrapper Blowin In The Wind in the N/E quadrant of the premises...But it blew away....?
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July 2023 by joey saturno
The woman Jolene at the front desk was so helpful professional and courteous. I was so tired when I got there and she made the check in process so effortlessly. I was so impressed with her Profesionalisim I called corporate to leave a good review for herRooms: They have a good complimentary breakfastSafety: Very secureWalkability: Access to lots of food places and gas stations as well as businessesFood & drinks: Great
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June 2023 by Jeanna Miller
Check in went smoothly. She went above and beyond with catering to ME, I had mentioned I was packing and moving and was sore. She invited me to have a seat while she did the check in process and brought the paper work to me for signing. Thank you!! Beds were extremely comfortable and the shower was clean and plenty of hot water. Breakfast was so-so, but I'm not a breakfast eater so take that with a grain of salt.
