-
February 2024 by Mark Bryant
Pharmacy sucks
-
January 2024 by Cindy Sturtridge
They quickly fixed the problem when I arrived and my prescription was not ready.
-
December 2023 by Liquid Flames
This store is better now that they have more help at the pharmacy. They are never out of the things I need. I have never waited in line for very long at the pharmacy counter, the main checkout, or the drive thru. I did not give it 5 stars because I have to be over-the-top impressed to give a place 5 stars.
-
November 2023 by Kerri Pm
Spent over 30 minutes on hold with the pharmacy trying to get a prescription filled and they ended up hanging up on me. Happened twice in one day. Tried their customer service line and online service to be told the only way to get it filled was to speak with someone at the store. This has become a routine problem with them. I’m going to be forced to switch pharmacies.
-
October 2023 by Stefania Disaronno
Walgreens needs to do something about that female pharmacist from India. Every time I go in there to do anything, whether it is personal or it is a doordash order I'm picking up, she creates a problem or creates a reason to try and send people away. Today was the last straw. She said she would not fill my prescription, that the doctor was "only a PA," that she did not see any history of me filling the script at Walgreens prior... I told her I got it there for two years straight. She dismissed what I said I doubt she even looked, and told me I "have all the red flags." And I need extra paperwork from the doctors office, a GFD whatever that is.I am clean, makeup done, overweight if anything, wearing scrubs because I work at a doctors office, no sores on my face, taking a very low dosage of adderall (20mgs a day). This woman needs to be retrained because she is out of control. I understand there are extra precautions around narcotics and policies because there is a big problem. There are electronic devices in place to manage that problem, not her deciding what a doctor can and cannot do then profiling people. This was over the top rude and ridiculous.I went right up the road and had the prescription sent elsewhere and gave them my ID and info, no problem.It only costed $5 more and it is worth it if that is what Walgreens is going to hire.
-
October 2023 by Danielle Andrews CNM
The girl at the pharmacy counter ignored me for 15 minutes while she texted before the nice guy Sean helped me in less than 30 seconds. Sean was great but overall service was poor, because of her. Thanks.
-
September 2023 by 1 2
Transferred from Publix to this Walgreens, no problem with this actual location, it's with their call center and online clearing or control area. Seems everything done thru the main control area gets screwed up one way or another, us they run 24-48 hours behind in completing orders or changes. Canceled an order yet it still went thru and now I paid for meds I had plenty of. Plus they over abuse their role, these are people answering the phone and they act like they are licensed pharmacists, over stepping their bounds and knowledge. Let the local stores handle their own customers. Dump the call center and hire locally.
-
September 2023 by L Cardinal
I needed a prescription transferred from an out of state Walgreens. This Walgreens location was very helpful and accommodating.
-
September 2023 by L Floyd
I needed a prescription transferred from an out of state Walgreens. This Walgreens location was very helpful and accommodating.
-
July 2023 by D
My wife uses Walgreens because they are open late, being the most convenient for her schedule. With that said, she has gone to pick up orders that have been told to be ready;only for that to be a mistake, wait in lines, whether indoor/outdoor for entirely too much time. Sometimes, she waited for something with no crowds. Store inside always clean and cared for by nice people, though, so no complaints.
-
May 2023 by Connie Smith
If I could give this location a minus star how would they are rude rude rude.. I have never been to a Walgreens where the whole entire staff is rude unhappy with their jobs and must be unhappy in life because everyone. Of them are rude They never smile they never say thank you and they always look like they are having the worst day of their life
-
February 2023 by Regina Ferraro
Highly disappointed in the Pharmacy staff. I called yesterday to ask when my prescription would be available, and I spoke to an extremely incompetent female individual. She asked me to repeat my name, address, and phone number about 4 times before finally finding it I the system. She then proceeded to tell me my prescription would be available at 6pm. I asked “will you guys be open at 6pm?” The response I got was yes. That made me assume they were open until atleast 6:30 in the pharmacy. I get to the pharmacy only to find it closed, and the hours outside of the pharmacy stating “closed at 6pm on sat”. I feel it should have been clear that they close at 6 and that if I did not get there before it was scheduled to be ready, I would not be receiving my antibiotics. I now have to wait until the pharmacy opens today to receive my prescription. Now, I need to call out of work tomorrow because I won’t have the antibiotics until today. Which means I will still be contagious. I will never be coming back to this location. Please hire more competent people in the pharmacy, this is just insane.
-
February 2023 by Steve Hester
I have been a Walgreens client for 30+ years. Had a prescription to fill. First they said Ins issue, I called Ins and they had it has not even been submitted. So I called them on it, then the Pharmacist was on lunch, come back in an hour. Finely the truth comes out, the Pharmacist decided she knows more than my Dr and would not fill it. Told me to get a new Dr, I choose to get a new Pharmacy. I have called corp twice to complain, both times told they would call back in 24 hours, never a call. I guess my business is not important to them.
-
February 2023 by James Coker
Transferred an rx from Walgreens in Ocala to this store. Someone made a mistake by closing out the rx. No big deal, mistakes happen.But we could only find a solution to what happened from the workers in Ocala because these workers at this store, specifically Tara (sp?) was completely ill prepared to find a solution. To make matters worse, this Tara then decided to have a huge attitude with my wife, saying “I’m not talking to you” and provoking my wife. Check the tape! This happened on 1/27/2023, between 3-5PM, at this Palatka store which we are done with.
-
November 2022 by Michael Scott
Corporate needs to send someone to assess the operations and climate of this store. As a veteran, I chose Walgreens because they normally are professional and customer service oriented. However, I’ve never seen a more poorly run Walgreens in my years of being a customer. There needs to be an assessment of the management and pharmacy, and training, restructure, or cleaning house needs to occur immediately. I WILL NOT BE GOING BACK UNTIL THIS OCCURS!
