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September 2022 by Morgan Bruce
Tried to charge me $380 to go 3 miles..
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July 2022 by Roscoe Parsley
I'm not one to leave bad reviews, but they left me high and dry on the side of the turnpike for hours. This company was contracted through AAA to come assist me roadside. I was told 40 minutes. They never called, never answered any calls, never showed up. They still haven't called. If you're looking for a trustworthy company that comes through on their word, please look elsewhere quickly.Edit: they called finally over 5 hours placing the original order. The driver had the gall to tell me that road rangers typically make it faster than they can. You wait 5 hours to call and tell me that? Absolutely worst company I've come into contact with.
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November 2021 by Brenda Lavorano
Very professional and polite company. The estimated wait time was exactly what they told me what exactly what it was. They are honest and letting you know how long it will be before they're able to arrive. Update you prior to their arrival. Very careful when hooking your car up before Towing
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June 2021 by Wayne Stanley
They say open 24 hours.I started calling at quarter til 6 and no one answered until almost 11.Then the next time I needed to call it took over an hour until they finally called me back.Only accepted cash for the towing and storage.
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April 2021 by Morgan Conklin
Amazing service and good prices.
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October 2020 by Crystal Vandemark
Terrible company, if I could give zero stars zero stars I would. Run away from this “business” as fast as you can.
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March 2020 by Kris Johnson
Driver showed up 15 mins ahead of schedule. And went above and beyond, in terms of being kind and courteous. Highly recommend!
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February 2020 by Epic Lucario
They are beast. When I was in an accident luckily survived with my car crashed and flipped my AAA sent tthis company to tow my car. The driver was worse than an animal who demanded upfront cash with no option to refuse service. When I said I would need to go to bank to pay he called his office and a lady threatened me saying if I do not pay cash upfront they would take the car to their garage and my bill would be much higher. I called AAA again and the AAA agent talked to driver and only then the driver agreed to stop for a moment at bank ATM so I could give him the money. I later got the money re-imbursed from AAA but the way they behaved is nothing but blackmailing when I was helpless.
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February 2020 by Raechal D.
They will steal items from your car. No one really works here even though their posted hours are 9-5. They told us they didn't have the keys to the car when in fact they did... and gave us the keys back over a week later. They also further damaged the car that was towed there! Don't ever ever ever come here unless you want your belongings taken from you.
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June 2019 by Joe Moreau
The driver was awesome
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March 2019 by kamile facey
This place is unprofessional, & provides false advertisement, while being rude to people. This place is not open 24hrs. My car was in a wreck & was transferred to this Towing company because they were on rotation that night. I tried to call Advance Towing to get my items out of the vehicle & no one answers the phone. When I finally got thru to someone she stated that she's open Monday- Friday 9am -5pm. I went to the place during her verbal business hours & still no one was available. They place was locked. I sent my daughter over there 2 more time that day & still the place was closed. We called back numerous times & the same girl answered giving my daughter attitude about opening the shop so that we can retrieve our items from the car. That was once again a FAIL. I called her back over the weekend & they claimed that she can sent someone to open the Towing shop but will have to charge me a weekend fee. I thought this was ridiculous & unfair. I couldn't believe that we are going through a difficult time being in a car wreck not having a vehicle & they are making us feel like we got our car reposes or something. I would not recommend this Towing company to anyone. They are very unprofessional.
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January 2019 by sydney roe
Zach was very kind and made our unfortunate situation less painful. Thanks for the ride!
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December 2018 by Lisa Jorden
Zach was awesome!! Hey said it would be an hour, he got there in about 20 minutes. Super friendly and efficient.. and hilarious
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December 2018 by Steven Henryy
Our Hydraulic Hose Ambulance broke down a couple days ago. Called A few other local tow companies before we called Advance and they said they couldn't get out to us for about 2-3 Hrs.
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December 2018 by David Stover
I didn't get a tow from Advance, but instead was stuck at the Fort Drum service plaza on the Turnpike with a dead starter. After several hours of waiting their driver - a friendly gentleman named Wayne - asked if there was anything he could do. As my truck has a manual transmission, he and I were able to push-start it and get me rolling again (the starter, on the other hand, is another story entirely...).
