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June 2023 by Kristy Z.
This is the worst service ever I hate it. There was a lady who was being very rude and I wish she was fired
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May 2023 by Rita Z.
Horrible customer service and the worst pharmacy I've ever had to deal with!!! Would not recommend this CVS. Staff is extremely rude and has the worst service
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April 2023 by V F.
Should have read the reviews. Walked in to pick up my prescription after a week of waiting, still not ready. Literally told they will get to it when they get to it. It was like talking to a big, brick wall. No compassion, understanding, accountability, urgency. The worst. Believe the reviews and do not bother going here.
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March 2023 by Nathalia L.
My doctors office have to repeatedly resend my medication to this pharmacy. When I tell the simple pharmacy techs my medication has been sent they dismiss me and tell me they don't want to do anything to help me. The little old lady at the front referred to me as "that". And then some tall spiky haired blonde man told me to pick it up when it's ready knowing I have an allotted time to get my medication. And I will be out of town this weekend. The medication should have been ready by now so I wouldn't have to worry with my vacation interfering. They gave me so much attitude. I hear terrible things about the staff all the time and now I understand. They did not address the issue that they had a medication sent to them and they didn't receive. They basically don't want to handle anything other than the opportunity to be bitches. I will be asking for their professional license numbers because this seems like negligence and no concern was actually addressed.
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February 2023 by Bernie S.
They advertise that the drive through is open until 10pm. That is not true, at least on the 10th of February 2023 they were not, but it gets better. I was waiting in line to pick up my medicine, there were 2 cars in front of me, but I waited, I wasn't worried because they are open until 10:00 pm. I finally get up to the window and the attendant said that the drive thru was closed. I said hey I had waited and by the way I am disabled. He said just go park and come into the store, I then asked to speak to the manager, and that is when they put up an piece of cardboard and refused to talk to me. It was 5:02 pm when I had arrived at the window, it was 5:06 when they put up a fictitious sign. Since I was getting no where, and I wasn't going to get my walker out of the car and walk to the back of the store and wait in line again, I called there corporate number and lodged a complaint. I also provided some positive feedback by telling them that when they send out a text message to inform patients that there medicine is ready, they should also state the current hours of operation.UPDATE: Today I went earlier, guess what?? 2:39 in the afternoon and the drive thru window is closed... Here is todays photo.
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January 2023 by Kelly M
This people never ever ever answer the phone at the pharmacy, so good luck with trying to get in contact with anyone there for simple small stuff, im already askimg my insurance what other pharmacy i can used for me and my daughter medication needs, im done with this people, is just ridiculous the amount of hours that i been waiting on the phone. Hours! I'm not even exaggerating.
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October 2022 by Elio R.
The service at this pharmacy has been deficient at best. I do not blame the pharmacist or the pharmacy team, but management for not providing more resources when necessary. This is not due to COVID. Service has been bad for years before COVID. It has gotten much worse lately for sure. I really hope management is able to improve customer service. In the meantime I will be shopping somewhere else.
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October 2022 by Mallory M.
Pharmacist and self proclaimed owner Eric is very unprofessional, hostile, arrogant and very derogatory. He completely disregards all HIPPA rules and regulations when screaming across counters asking about one's medical history and Rx. He doesn't give any regard that EVERYONE waiting can hear EVERYTHING that goes on while reprimanding or talking about a patient. I took my Rx to Walgreens and had no issues, no wait and a NORMAL pleasant experience. SAVE YOURSELF THE HASSLE and avoid this pharmacy!
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July 2022 by Annie G.
Don't go there if you need your medicine on time. And the staff on the pharmacy are so nasty, I know today is Sunday but you choice to work there, and remember you work with sick people, they don't need to nasty attitude
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June 2022 by Charles P.
I have spent 30 minutes on the phone trying to get a straight answer from CVS. First couple of calls kept getting sent to the Covid hotline. My question has nothing to do with Covid. Finally get my local branch on the phone. I am the person to answer the phone some guy, didn't say his name. He was absolutely useless. He was very unhelpful. I'm just trying to find out which location nearby does the TV test. I still don't have an answer. Sad considering I've been a CVS customer for decades.
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March 2022 by Diane T.
This post isn't about this particular CVS. It is about ALL the CVS Pharmacies. Has anyone tried to call there and try to get someone on the phone? I had a call from CVS that there was a problem with my prescription and could I call them. So I called the number and you have to listen to like 500 menus before you can possibly get someone on the phone! It is ridiculous. Just when you think they are going to connect you, they go into an entire COVID monologue. I don't have 30 minutes to try to connect with a pharmacist. When I called the 800 number to complain about this, she said they were going to escalate my complaint I haven't heard a word back. Really a terrible experience and extremely frustrating. Bad bad customer service.
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December 2021 by Jess R.
Cvs has everything you need from last minute gift ideas to emergency meds. I'm from down south and it's not as cold (85) as it is here (46). I needed cough drops and pain meds and I asked someone to help me and instead of telling me the isle he took me and made suggestions. Even though I knew what I wanted it was nice that he took the time to make suggestions.