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November 2023 by XH JIN
Poor vehicle repair skills. The worst Firestone I've ever been to. Don’t come here.After I came here for an oil change & battery replacement, the air conditioning suddenly stopped working when I left. I returned immediately, and what made me angry was that I had to pay an extra few hundred of dollars to repair it. They had no excuse for it!!! And the AC stopped working again today!!! Never had such an issue with my vehicle before I coming here.I now deeply regret coming here.FMI, I made an appointment for an oil change and battery replacement but it took 3 hours. And the AC repair took 2.5 hours. Can you believe how inefficient their service is?
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November 2023 by Melanie
I needed a new battery and stopped by Firestone on Palm Bay Road. They were very busy. I did not have an appointment but they got my car in fast and replaced the battery. Every employee I spoke with was professional and helpful. Thank you for excellent service. It’s rare these days in any business.
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November 2023 by Ariana Rivera
Set up an appointment for 11am for an oil change and to check my engine to see if there were any issues. Was told it’d be done by 3pm so I gave them the keys and left. Came back at 3:20 since I received no call. They haven’t even looked at my car. Was told excuses of being busy and having other priorities and saying they’re the busiest car shop in brevard. They said it’ll be done by 4:15 and I gave them the benefit of the doubt only to find out they needed more time about 2 hours and that the oil change being over $100 for a small fiat. They close at 5 so I knew they were never gonna look at my car. Do not recommend, try your luck elsewhere maybe the Firestone on Babcock.
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October 2023 by Brian Verse
Had a 10am appointment for an alignment. Showed up at 9:45, checked in and sat down in the lobby. By 11:15, the car still hadn't moved. When I inquired what the status was and how much longer it would be, the service advisor walked out and checked. Turns out they were using the alignment rack for a service bay and there was no timetable for when that vehicle would be complete. The service advisor handed me the key and just said you'll have to come back. That was it... No apology, no offer to reschedule. What a waste of a Saturday morning. Poor communication & management. They had clearly forgotten about the appointment and that I was sitting in the lobby.Response to the owner: I called 1-800 # that day to report the issue. Never got a response, so a review as left here. I'm not sending an email. I'm not putting any more effort into this. You have enough information. If you wanted to rectify the situation, you would have.Services: Tires
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September 2023 by David Hart
Recently needed a new set of tires for my 2010 Frontier. Doing my own research on which brand and type plus availability I decided on Firestone LE3. I made an appointment using their website and understood the cost and fees for replacing my tires. I arrived on time, worked with my advisor and made the transaction. They were on time with my appointment and did a fine job mounting the tires. They also honor a military discount which helps keep the overall cost down. As long as these tire perform as expected I have no issues and can recommend the Firestone tire and service center.
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August 2023 by Morgan P.
I highly recommend you go anywhere else but this location. The woman who works front desk will give you the worst attitude the minute you walk through the door and regret to inform you ahead of time about particular services that aren't available after a center time. They won't even let you know over the phone therefore your time will be wasted here.
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August 2023 by Pepper Gonzalez
The staff here is amazing. A fair deal and quick reliable service. Customer for life. Thank you so much.
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August 2023 by MJ C.
walked in asked to have my damage tire replaced with a new tire I have. They refuse to put it on and less I bought one of their tires. What a scam stay as far away from this place as possible if they truly were concerned about people then they would have assisted in replacing the damage Tire ! Gruff. The old lady at the counter, was screaming at me by the time I walked away, and just shook my head.
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July 2023 by Robert Dacurro
Had my car repaired there, they did an very good repair job. Great tires as well.
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July 2023 by Victoria Smith
Excellent customer service! First time I entered the garage I immediately sensed that I was dealing with totally Honest. & trust worthy , reliable business. I'm 71 years old and great grandmother, been lied to and overcharged way too m any times, But I would HIGHLY RECOMMEND THIS GARAGE. My teenage granddaughter goes there and my daughter also! Thanking God for the great service and Fair Price < ?
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July 2023 by J W
I gotta give them a 5/5 I called them close to closing time because my tire was going flat. They were willing to squeeze me in same day and stayed after closing. Thank you so much Firestone <3
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July 2023 by Zandra Perez
They are ok . Good customer service. But they are always short of personal. Clean please . Appointment are the best
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July 2023 by R Smith
This can be from 1 to 5 stars. Let me explain.Started going there in 2007 when I moved here. Always 5 starts, they were great and over time it's gone down hill in a few key areas.Have bought many sets of 4 tires and lifetime alignment from them on numerous vehicles. Most of the time they last and I get my money out of them.Now, the bad and I know it's not an isolated problem on one trip.I purchased tires and a lifetime alignment and I take the car there for all oil changes and tire rotations. Well this time they call me and state how bad the tires are, the tread is worn down on the outside of the tires etc. And the mechanic will not do a tire rotation. "Tires are not safe". I stated "well, then I see a huge problem because the tires are yours, I bought the alignment package and I always bring the car to you. So what I am hearing is your mechanics are not rotating the tires, or paying attention because they can't go that bad that fast" They then stated the tires I bought they no longer make. (Their brand of tires). These tires were 40k tires I believe.The saving grace: after the weekend I spoke to the manager and he kinda fixed the issue. But know I will be marking the tires to see if they actually rotate the wheels like they should be.Why would I continue to go there? It's their tires, their alignment so I want my money's worth but I will check their work.From 2007 to 2021 or so I was always very happy with them. It seems like the last 2 years they dropped the ball here and there.If they actually do what they say I will update the stars to reflect that. Time will tell.
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June 2023 by Louis Marsh
They are very honest& affordable prices!!! Don’t have to wait 5-6 hours like Walmart. Plus they do courtesy check for free!Their services are perfect!
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June 2023 by Claire M.
I went in two weeks ago with a not working air conditioner. They told me they couldn't find any leaks or anything wrong besides low freon. I paid almost $300 for that to get topped off and then two days later had issues with my air conditioner again. Yesterday I brought it in to another business and they immediately found issues with my air conditioner that they don't know how the people at Firestone missed. I'm now looking at over $3000 in repairs for a leaking evaporator and compressor. I don't understand how they didn't see this when immediately when you look at the ac system under the hood you can smell the leaks.