Goodwill, a popular thrift store, has received mixed reviews from its customers. While some appreciate the store's offerings and the friendly customer service provided by staff members like Homer, others have expressed frustration with the store's policies, particularly regarding donations and returns. Customers have noted that the store often has a good selection of items, and they can find unexpected treasures. However, some have found the prices to be high, particularly for those who are struggling financially. This has led some customers to explore alternative donation options, such as Promise Treasures and Molly Mutt, where the proceeds go to a good cause. Despite the occasional challenges, many customers remain loyal to Goodwill, praising the staff for their polite and personable demeanor. One customer, Lea, was particularly commended for her excellent customer service, even in the face of an unreasonable customer complaint. Overall, Goodwill appears to be a mixed bag, with both positive and negative experiences reported by its customers. While the store's policies and pricing may not always align with customer expectations, the dedication and friendliness of the staff seem to be a redeeming factor for many shoppers.
I shop in there once in a while but I WILL NOT donate to them anymore! They are way over priced for their items! I use to donate a lot there. People usually go there because they are struggling & can’t afford to buy new! I know goodwill could do better in helping people with their high prices! I take all our donations... read full comment
May 2022
This is the cleanest most organized thrift store I have been in. The staff is very friendly and helpful. Honestly this is the only Goodwill I shop at now. I see a lot of regulars there too and I certainly feel the same way I do. Thank you Goodwill staff for making this such a pleasurable experience in a thrift store. I... read full comment
May 2025
Prices are a bit higher than expected, for used items... but interesting items bring me back.
