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September 2023 by Nicholas Siv
The guys know what they are doing. Clear and quick communication. Their timelines were what they said. They replaced my engine mounts which is a pretty big job, and had me back on the road 2 days later. Definitely bring my truck as well as my wifes truck here from now on.
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September 2023 by Florida Buzz
These guys are shady mechanics and have no idea what there doing I wouldn’t bring them a lawn mower let alone anything you drive daily
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August 2023 by Kimberly Guler
Unfortunately, I've had to give a lot of money to Helsel's in recent months. Transmissions & A/Cs are expensive! Fortunately, Jason & the team at Helsel's have sold us what we needed and nothing more. There's no one trying to upsell you repairs & parts you don't need here, like at some car dealership I've experienced. They deliver when they say they will. Also, I don't get talked to like I'm an idiot or a "dumb girl." I've gotten that at mechanic shops before. Jason explains things to customers in an easy to understand way. I've overheard him on the phone where I've wanted to snatch the phone and yell at the person on the other end, but he just patiently repeated himself 5 times in a kind tone, too. He's a saint!!! As much as I don't look forward to needing it, I'll definitely use Helsel's again for future car troubles.
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August 2023 by Sophie G
I dropped my car off on 08/09/23 due to having issues with accelerating and car "jumping" when parked. I was informed at 9:44AM that I had 3 bad ignition coils. They said the price was 978.25$ for the cost of repairs and were going to replace all 4. I stated that was okay thinking that was the price it costs to replace them and labor. I did some research after and learned that it was unusually high, but I thought it was because the guy at the front stated that my car would be done by the end of the day. At 4:11PM I called them to ask if there was any update, the guy at the front said there was still issues, stating there was 2 cracked spark plugs and they put in new ones to see if that would fix it, but that there was a "melted" catalytic convertor in my car. It is an integrated system attached to my exhaust manifold. I said no to repairing that and to changing the spark plugs as I had replaced one on July 20th and checked the other and they were fine. I was then told the price for the ignition coils was because it included a 2-year or 35,000 warranty, which I did not agree to. I was informed if i didn't spend the 2100$ to replace the exhaust manifold intergrated with my catalytic convertor that my car would break down and was unsafe to drive. When I picked my car up yesterday 08/10/23, I was charged 978.25$ but there is no warranty included on the paper. As I was driving to my house to replace my spark plugs, my car was jerking and having severe driving issues. After the short distance I started changing my spark plugs, none of them were cracked or had any build up. On cylinder 1 the spark plug was upside down. Once i replaced all three except the 1 i replaced on 07/20/23 (i pulled it out and checked to confirm no damage) my car ran perfectly. As I was closing my hood it would not click into the latch, i tried again and discovered it was damaged. I had not opened it until I was replacing my spark plug and did not touch the latch at all. My father called and they stated I could come in today 08/11/23 and the guy at the front was rude when i offered to show the spark plugs to see if they could point out what part was broken so I could understand where it was cracked. They refused, and that only 1 was cracked. The guy at the front said he saw it was cracked and that the "master technician" was the one who discovered it. The plugs I brought were all the original ones I had prior to bringing my car in. They fixed my hood latch but it is still damaged and will need to be replaced. But it is a temporary fix for now. Do not go here! They tried to scam me and overcharged me and lied about saying it was so high due to the warranty but is not included on my receipt and invoice showing what was done and what is recommended. Overpriced, liars, scammers, and incredibly rude.
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August 2023 by nicole bly
Awesome company and Great service. Installed a new headlight in my car. Thank you
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August 2023 by Sophie G.
I dropped my car off on 08/09/23 due to having issues with accelerating and car "jumping" when parked. I was informed at 9:44AM that I had 3 bad ignition coils. They said the price was 978.25$ for the cost of repairs and were going to replace all 4. I stated that was okay thinking that was the price it costs to replace them and labor. I did some research after and learned that it was unusually high, but I thought it was because the guy at the front stated that my car would be done by the end of the day. At 4:11PM I called them to ask if there was any update, the guy at the front said there was still issues, stating there was 2 cracked spark plugs and they put in new ones to see if that would fix it, but that there was a "melted" catalytic convertor in my car. It is an integrated system attached to my exhaust manifold. I said no to repairing that and to changing the spark plugs as I had replaced one on July 20th and checked the other and they were fine. I was then told the price for the ignition coils was because it included a 2-year or 35,000 warranty, which I did not agree to. I was informed if i didn't spend the 2100$ to replace the exhaust manifold intergrated with my catalytic convertor that my car would break down and was unsafe to drive. When I picked my car up yesterday 08/10/23, I was charged 978.25$ but there is no warranty included on the paper. As I was driving to my house to replace my spark plugs, my car was jerking and having severe driving issues. After the short distance I started changing my spark plugs, none of them were cracked or had any build up. On cylinder 1 the spark plug was upside down. Once i replaced all three except the 1 i replaced on 07/20/23 (i pulled it out and checked to confirm no damage) my car ran perfectly. As I was closing my hood it would not click into the latch, i tried again and discovered it was damaged. I had not opened it until I was replacing my spark plug and did not touch the latch at all. My father called and they stated I could come in today 08/11/23 and the guy at the front was rude when i offered to show the spark plugs to see if they could point out what part was broken so I could understand where it was cracked. They refused, and that only 1 was cracked. The guy at the front said he saw it was cracked and that the "master technician" was the one who discovered it. The plugs I brought were all the original ones I had prior to bringing my car in. They fixed my hood latch but it is still damaged and will need to be replaced. But it is a temporary fix for now. Do not go here! They tried to scam me and overcharged me and lied about saying it was so high due to the warranty but is not included on my receipt and invoice showing what was done and what is recommended. Overpriced, liars, scammers, and incredibly rude.
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May 2023 by sheri Bryington
Best customer serviceHad to have a stud replaced and sent here.Worked on car immediately since had to wait.Is a place in the future I will now bring my car to for repairs and recommend highly!Greatful I know of this place now!!!
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April 2023 by Jose Adorno
Had s nail in my tire, they fixed fast and like new.
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March 2023 by Chelsea Brown
Helsel Automotive isn’t just a great place for auto service they are a pillar for helping the community. I have always come here for my tire needs and even with finding out they don’t do used tires anymore they helped me get my tire off which seemed impossible as well as helped me put it back on. Their customer service is amazing and my crisis was handled with such ease. Not only do they have great service you are in good hands with good people when you choose Helsel’s.Service: Tires
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March 2023 by Mallory Goolsby
Helsel's has always been great with my boyfriends truck, and now that I'm a customer too I couldn't recommend them highly enough.
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March 2023 by Veces
The are very professional and the prices do not bite. They saved my life by repairing my turn signals. Thank you
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February 2023 by Heather J. Dollar
Definitely a great place to have your automotive needs fulfilled. Very attentive and knowledgeable awesome service ?
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November 2022 by DAVID ZAMBINO
Took a van in to get the rear a/c fixed. Great service, fair price. Highly recommended.
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October 2022 by Diane “Di” Harris
Helsel's was recommended to me by an employee at Pit Stop where I've been having my oil changed for 4 years. They said that Helsel's was honest and did great work. They were right! I'm so glad that I found a place where the mechanics are honest and trustworthy. This is my new go to place for any auto repair I may have in the future!Service: General repairs & maintenance
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September 2022 by Bigpapa_medda
Awsome at what they do. This is the only place I go to for any of my car needs! Honest and reliable. Best prices in town!!Services: Tires
