The Home Depot on Malabar Road in Palm Bay is a store for home improvement projects, offering tools, appliances, outdoor furniture, building materials, and gardening supplies. The store aims to serve the community and help with any project. Customer experiences at this location vary. Some reviews report excellent customer service, with employees described as very polite, professional, and willing to take time to help, even pushing carts and loading heavy items for customers. However, other reviews indicate significant problems. Customers report that curbside pickup and customer service can be ignored, with long wait times. A frequent complaint is that carts are not placed inside where needed, instead blocking the loading area, which is described as annoying and causes some to shop at a competitor. Some feel the store has lost its touch, stating that employees are not as well-informed as before and that finding help or information without external assistance is difficult. These issues have led some long-time customers to shop elsewhere.
