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January 2024 by itsyourgirlm *
I saw that this place has wonderful reviews so we decided to take our vehicle here because This isn't our first rodeo with auto body shops. We used to deal with Gerber but even though they are fast, ( less than a month) the paint that was used didn't last even a year and started to bubble and peel off. So we decided to try somewhere new. No, my vehicle isn't finished yet and it's been there for over a month! It's not even major damage. No one ever calls us to keep us updated. And every time we call them they just give us the run around Saying the parts are on back order. They always say they're going to have somebody call us back And they never do!!! We even asked for the tracking number To figure out what is going on with the parts. They say they'll have the parts manager call us but they never do!!! I get that sometimes things take a while to fix. But at least keep your customers Updated after you have cashed Their checks!!! And return people's calls when you've had their car for over a month. I will update this review as soon as Our vehicle has been completed. I will also be sending a Certified letter via mail Stating that I need to know when my car will be finished and put it in writing. Because, as I said, this company hasn't even told us anything about When our car is going to be finished, they don't even return our calls and just keep making excuses. And I think we've been patient enough But my patience has worn to the fact of the lack of common courtesy to keep us updated and return calls instead of giving us the runaround and avoiding us. It's getting to the point where I feel like We should pull the car out of the shop and just go somewhere else! I'm looking into legal routes right now Of what can be done Because I'm not about to make a second car note For a car that's just sitting there not being worked on. And how do I know that? Because I have to pass it every day on the way to work and on the way home and it's in the same spot. It is day in and day out! So this poor review is simply based on the fact that this company does not have common courtesy and avoids calling back the customer when they ask questions that will help the customer determine when are they gonna get their vehicle. That's what a professional business does. So as of now, Palm Bay Collision gets a big fat F from me. Even if the work is superb after it is finally completed I will still never use this company again just for the experience I've gone through.The sad thing is the rebuttal Michael Waterman responded with doesn't even apply to me or my vehicle which is still at Palm Bay collision to this very day. So the fact Mr. Waterman has me mixed up with another customer and a different vehicle allows me to know this must be so common because how could you write all that with even timelines and dates of phone calls and I'm not even that customer you think I am? ?♀️ You wrote all that and it doesn't even apply to me at all! Wrong customer!!! But I see now that they two also have issues with PBC. I wish I did get all those phone calls to keep me updated on my vehicle like you did for that person you have me mistaken for. If I had that effort I would have never written a bad review in the first place. I have been waiting for a parts manager to call me back for two weeks. I have called 3 times and just got sorry and I understand.I can assure you your company has cashed my insurance company's check already in Dec and I can assure you that no one can prove they have called my cell phone number let alone left a message because there won't be one cell phone record of that I can assure you! Try figuring out the right customer who has called having issues about why their vehicle isn't finished yet that's been there since the beginning of Dec and why that parts manager never calls us back. Please put more effort into getting my vehicle fixed and keeping me updated and having your parts manager call me back so I can track w
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January 2024 by Goar Trujillo
Thank Body Shop for the good repair work they did on my vehicle, and the responsibility and very kind attention, offering daily details of the repair of my vehicle. I recommend that place to anyone who may need it, they will be very pleased. Fast and Good Quality
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January 2024 by Alicia Cole
Was in an accident in October. I called several places all told me they couldn’t do the work. I stopped in here thinking I’m going to hear the same thing. Nope! Mike came over to me talked to me & let me know they could do it plus fix the other issues. The ladies in the front were great. They could tell I was defeated at that point & really made the process easy with rental car, dealing with the insurance. When I got my car back it literally looked brand new! Really pleased with the work & service ! Would definitely use them again
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January 2024 by Pastor Anthony Davis
The owner greeted me like a car salesman. He saw me drive up and he came out to meet me. The service was great and he met all my expectations with fixing my car.
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January 2024 by Gary Nielsen
6 stars! Never have I had such great service and the repair was perfect. No question this was the best thing that has happen to me in 20 years. Mike, I didn't believe that a Collision facility could be spotless and have a 5 star rating it just doesn't happen, but it did indeed. Keep it up.
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January 2024 by Coco Power
when I tell you guys, they made the car look so brand new it’s unbelievable if you guys ever need repairs or anything this is where to come!
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January 2024 by Dan The Man
My vehicle was involved in an accident and was in a unique situation insurance wise. After being rejected by another body shop since they "didn't want to deal with a non insurance vehicle", I went to Palm Bay Collision.I explained my unique situation and met with the owner. He gladly took my vehicle in and explained everything that needed to be done with it. They ordered genuine Honda parts for my vehicle and made it like new. Not only that, they even waxed and vacuumed my vehicle, which they didn't have to do at all! In addition, I have a life time warranty on the vehicle for any of the work done.From now on, Palm Bay Collision Repair will be my "car guy" and I will always take my vehicles here. I could not be happier with what they've done. They took great care of my car and did a fantastic job. Thank you!
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January 2024 by The Miller family
Amazing place to take your vehicle! Mike is kind, understanding, and helped us out tremendously. He goes above and beyond. We've used them three times and have been satisfied every time.
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January 2024 by Britney Medeiros
Absolutely amazing service highly recommend !!
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January 2024 by Ruth Velazquez
I have so much to say!! First of all I’m happy and excited!! They saved my car!!!!!! I was rear ended and the the persons insurance Geico sent me to their company to repair my car.. they wanted my car totaled, I said they couldn’t do that without a second opinion with my choice of another company, they told me I couldn’t. So I picked up my car and took it to Collision Repair Palm Bay, they said they could fix it and they did!!! They saved my car!! Everyone there is extremely beautiful, friendly, helpful and professional!!! Come see Mike, you won’t regret it!!! Thank you guys
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December 2023 by Will Boudreau
I couldn't be happier with the quality and speed of service of Palm Bay Collision. I sustained some minor damage from highway debris and countless rock chips. Full front end refresh consisting of bumper repair along with all grill components and headlights. Mike and team knocked this one out of the park and made it look better than new. All this amazing service and they turned me around in just 1 week. THANK YOU PALM BAY COLLISION!! A++
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December 2023 by Sophia Lacy
We were referred to PB collision by another satisfied customer and decided to give them a shot. We were not disappointed. Though our experience with our insurance companu was terrible, PB collision did all they could do to help the process. Shout out Anna who had extreme patience with the weekly calls and to Brian the and his crew for making my daughter's car amazing! I would recommend them for sure.
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December 2023 by Karen Slattery
Very happy with the whole staff! Very professional and nice. Excellent work done on my car. Highly recommend..
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October 2023 by Roseann Napodano
I stopped by Palm Bay Collision to see if they could touch up a chip from a thrown rock that hit the roof of my '22 Corolla. it had started to rust after about a year of being ignored by me. Their collision manager Brian had me pick up a touch up pencil and proceeded to compound, paint and seal the chip free of charge.He would not accept any payment for the work. This is what good customer service/relations looks like!Thank you again Brian, and I will definitely use your shop if I ever need collision repair work done.Anthony N.
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August 2023 by Joseph Tricomi
2nd time in 4 months (unfortunately for us) one of our cars was hit while parked and needed their services. Both times, 5 stars. From Mike the owner through the entire staff they were understanding, professional, and did great work. Cars came out looking better than before the were damaged. The staff contacted the rental car company (other driver's insurance) and had our rental extended as needed. Recommended them to the person who hit our car! Hope we don't need there services again, but if so would go directly to them.Services: Steering & suspension repair
