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March 2024 by Dirty6OD
Great customer service and Whitney was very helpful and patient with me.
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March 2024 by vickie c
Jenn was very professional and knowledgeable. She helped me better determine what size storage and gladly showed me the different sizes….thanks Jenn!!?
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March 2024 by Benjamin Horne
Marjory went over and beyond helping me with renting my unit. She was closing and stayed to assist me. We need more people like her in world
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March 2024 by Zion Menelas
Jenn helped me out and made my experience easy thank you again
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March 2024 by Michael McGinnis
I have really appreciated the help and assistance from Jen at my storage facility. The service was great and she is always been very helpful
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March 2024 by Tanaya Caudle
Marjory helped me find what I was looking for! Very good customer service!
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February 2024 by Devon Coulter
Whitney helped a bunch. Took about 10 minutes to find the unit we wanted and pay for it. In and out simple and fast.
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February 2024 by Joshua Harris
Mrs Marjory was very helpful in helping me to find the right space
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February 2024 by The Rodney family
I love employees a very awesome gift. Great customer service the properties. Very well clean
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February 2024 by Alejandro Velez
I loved the advice I received from Jenn, she was very kind and professional, I definitely recommend her
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February 2024 by Marlon Brown
Jenn was amazing! She showed me the size of unit that I would need for the items I’ll be storing and then made me a reservation to make sure I’d get the sale price! Great customer service!
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February 2024 by Marcio Lima
Marjory and Jenn are very professional and helpful. Thank you ladies
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February 2024 by Vee M
Jenn@4630 Babcock Street Public Storage is pleasant and professional ,and treats you like a customer should be treated.
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December 2023 by Liela Lugo
So long story short previously 3 months before I rented a unit that I thought was big enough and I was so shocked but thankful that Jenn was so kind and patient to help me with the process and the move in I was so so happy and thankful because it was also last minute and i didn’t Know what to do but Jenn was their threw it all thank you …..
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November 2023 by Camille Hadley
My experience with Public Storage was incredibly disappointing. I had reserved a storage unit online, and to my dismay, I received daily calls from their staff for a whole week, pressuring me for payment. When I finally purchased the storage unit online and arrived at the location, I was met with a horrifying sight. The storage unit was infested with rats; the walls were chewed up, rat feces were scattered everywhere, and another customer moving out showed me the rat-infested mess that had ruined her belongings.Horrified by the condition, I immediately contacted the company within two hours of making the payment, requesting to cancel my reservation and receive a refund. Initially, they agreed to refund me, but the very next day, I was charged for the unit, receiving only a partial refund of $21 out of the $158 I had paid. When I reached out for the rest of my refund, they told me to wait for 4 to 7 days and offered only $109 while keeping $30 as an unexplained administrative fee.What baffles me most is that there was no on-site staff, and I had to navigate their computer-operated system just to reach a customer service representative. This is despite them hounding me for a week to make the payment. I explained my situation, that I needed the unit to store my late mother's antique store after her passing, but they callously refused to refund the administrative fee.In summary, I strongly advise against using Public Storage. Their units are in deplorable shape, neglected, and infested with rats and roaches. To make matters worse, their distant property management in Miami is unresponsive and unhelpful. They won't refund the full amount of your hard-earned money. Please look elsewhere for your storage needs.