TD Bank receives mixed reviews highlighting both significant strengths and notable frustrations. Customers consistently praise the excellent and impeccable customer service, with specific staff members receiving accolades for being cordial, helpful, and efficient in resolving requests like online banking setup or printing documents. The convenience of minimal wait times at the drive-thru and customer-friendly gestures, like offering dog treats, are also appreciated. However, several significant drawbacks are reported. A major point of frustration is the lack of branches in certain regions, like Texas, which creates severe difficulties for customers who need to perform essential in-person services such as wire transfers, with no alternate solutions provided. Additionally, some customers report long wait times and express dissatisfaction with branch closures, believing these closures contribute to slower service at remaining locations. While some advise against judging the bank based on its performance during the pandemic, the feedback indicates a bank that is well-regarded for personal service but can be inconvenient for logistical and location-based needs.
I could give them 5 stars for Customer rudeness. I made an appt, arrived early and was told numerous times how she had to help some else during my appt. They have certainly earned their low rating. Stay away from this branch or better yet change banks!
February 2025
I see why this td has such low reviews. I was in there cashing my checks like I do every week and was finally going to open an account until a very nasty lady told the guy not to cash my check. She was so unnecessarily rude with a terrible attitude. I will no longer use this td or open an account with one
December 2024
I've been a member of Commerce / Td Bank for 20+, this location is the reasson I'm moving to chase. Thee worst service I've seen in ALL the banks I've been too. Something needs to be done with this location, Terrible.
