TD Bank receives mixed reviews highlighting both significant strengths and notable frustrations. Customers consistently praise the excellent and impeccable customer service, with specific staff members receiving accolades for being cordial, helpful, and efficient in resolving requests like online banking setup or printing documents. The convenience of minimal wait times at the drive-thru and customer-friendly gestures, like offering dog treats, are also appreciated. However, several significant drawbacks are reported. A major point of frustration is the lack of branches in certain regions, like Texas, which creates severe difficulties for customers who need to perform essential in-person services such as wire transfers, with no alternate solutions provided. Additionally, some customers report long wait times and express dissatisfaction with branch closures, believing these closures contribute to slower service at remaining locations. While some advise against judging the bank based on its performance during the pandemic, the feedback indicates a bank that is well-regarded for personal service but can be inconvenient for logistical and location-based needs.
Left 3 messages for manager to call... you would think that she'd want to keep my business accounts but nope.. never call.. dont bother to leave a message.. its usless!
October 2025
AMAZING service!! All the ladies were so sweet and helpful. Jasmine went above and beyond,she was extremely informativeand helpful! Definitely will be coming back for any future services.
August 2025
Loved my experience my experience with jasmine and Gisele! They were extremely helpful and accommodating and helped me get everything I needed done in 15 minutes!!!! The best!!!
