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March 2025 by ALICIA BILLINGS
Easy and hassle free process
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March 2025 by Theo Roberts
Amina made my overall experience amazing. She was efficient and made renting a truck easy. Great customer service skills 👏
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March 2025 by Luis Bobea
Excellent crews ..... very polite !!
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March 2025 by Sarah Thompson
I went onsite to order a hitch install. wait time was ridiculous, 30+ minutes just to talk to someone, but they were busy that day. Was able to order a hitch and complete install same day since they had the parts and availability. Left the car to come back when complete. They took the vehicle off the rack and never called to pick up, the parts were missing from the stock (it happens). My issue is they were supposed to call and never did.
A few weeks later I receive a text about a reservation 30 minutes from the text. I assumed they received the correct parts. Tried to call and kept getting stuck in the phone tree.
I was able to call and reach someone a few days later, kept getting stuck in phone tree/reverted back to options every time I tried to select 5 for hitch. This is a tactic companies are being sued over to force personnel to online chats. Once I finally figured a way to speak with someone, found they scheduled me again for another day/time without my knowledge. I begrudgingly worked with the schedule. My husband showed up 30 minutes early, waited in line for 30 minutes, was told they are an hour behind and it would take 3-4 hours, when the previous appointment said it would only be about 1.5-2 hour install. He sat at the location, and found out after an hour they still hadn't started the car, then after about 3 hours they said they couldn't even get the hitch on without cutting my bumper. Of course we declined, they said they would have it off the rack in 20 minutes, and an hour later my husband had to walk back there wondering why the car wasn't off the rack.
forward a few days, got new tires, the tire is rubbing b/c they didn't even screw my bumper back on all the way!
cancelling the order. We have now 8 hours and still no hitch in this process. Very disappointed in U-Haul and their customer service at this location. Communication is not their priority. Crappy service and multiple issues that I now have to fix and find alternatives.
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March 2025 by Armando
the one day a week I have off to move my niece into her home. She reserved a uhaul box truck in advance. She goes to pick it up and they rented it to someone else.
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March 2025 by David Jabari
02/26/2025
11:55 AM
Rude customer service even they change employees but always rude customer service will never go back
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February 2025 by K G
I was originally going to put a low score because they didn't call me to let me know that the part wasn't in. So I drove there for nothing, Fortunately, the part was coming in later, so I made an appointment for the next day. In fact, he called me in earlier. I drove there and luckily I didn't leave, because the installer told me that only the wiring was there, but the hitch was not. OH Brother. This was a Friday. I guess we had a misunderstanding, because when I called on Monday to see if it came in, it had been cancelled!!! I was peaved!!! He ordered it again, however, now I had to wait another week. I spoke to the manager and she was very apologetic and gave me a discount. On Sunday, I called to see if it came in and yes it did. On Monday, I took the car in and nearly 15 minutes after I got home, I get a call, I was like, oh no what could it be. Much to my surprise, it was all done!! I was like wow that is fast!! I am very happy!!
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February 2025 by joe mama
jonhathan has amazing customer service like never before see anywhere else. best man i ever met
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February 2025 by G Jones
Easiest drop off I ever had. Had two employees waiting for me. They waved me in and asked if I was dropping off, which I said yes. They guy went back and unhitched the trailer and said you're good to go. I don't know how it could get any easier.
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January 2025 by Eric Albers
Should have been warned by other posts here, scheduled Hitch install 2 weeks before, date/time was changed as it approached with no warning, get in there morning guy who does installs says he "cannot do overtime and is at limit for day" at 9am! Refunded money fine, but DO NOT GO TO THIS PLACE, OR EXPECT FAILURE FROM THEM.
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January 2025 by Noah
Reschedule reschedule reschedule.
Good luck getting your trailer hitch installed here, I’m sure the work they do is good if you can manage to get them to do it.
Better off going to an auto mechanic for install rather than these clowns.
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January 2025 by Colombe Denizard
Excellent customer service this is my 3 time at UHaul in Palm Bay rd and same service , and no wait time , I didn’t have a reservation. Kudos for the team
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December 2024 by Amer Alhabbal
I am still receiving emails and messages indicating that my U-Box rent is overdue, even though I no longer have the boxes. I previously called your customer service, and someone assured me the issue would be fixed, but I am still receiving daily reminders.
I called again, and my call was transferred multiple times. The first representative transferred me to another, who then transferred me to a third, and eventually, the third person transferred me back to the first representative! Despite all this, the issue remains unresolved.
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December 2024 by Natalie Gilbert
Par excellent service, from the beginning to the end. This was the most difficult move I've ever made; and they were the highlight of my move - seriously (Bernadette & Autumn). I even fell asleep due to exhaustion and failed to check-in my equipment. When I awake the next morning, the staff had already done so for me. They're the best!
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November 2024 by Jesus Lopez
Front desk does not answer the phone. Waited three days for a hitch installation after being told it would be done the same day. Service is slow. Staff is unresponsive. The phone will ring until the call is automatically transferred to an off-site general support team. I was told I would receive a call back at 6:30pm but I never received a call back. I had to go in person and ask about my vehicle, only to be told everything was done and I SHOULD HAVE been called. I was able to be checked out after hours but management needs to promote better communication with the customers. Do not recommend this location for any services.
