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February 2024 by Sofian Sheikh
Arhaus in Gardens Mall has always been a mix of admiration for their exquisite pieces and disappointment with the customer service. Despite visiting multiple times, we were never approached by any staff to inquire about our needs or interests. It left us wondering if the employees were simply there taking up company time or if our presence as a young minority couple deterred them from engaging with us. As a result, we have been frequenting the Arhaus in Boca Town Center Mall instead, where the service is notably more hospitable, and they've earned our business with their attentive approach.
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February 2024 by Sunshine
Absolutely do not waste your money. We purchased an entirely too expensive couch and added the additional warranty coverage. A piece broke within the first year, the wood completely split. The repairman came and said it was due to poor construction, the wood was connected at a knot and should never have been used. The warranty service has been very difficult to deal with. The couch has aged terribly, pilling and puckered. I’ve had couches last longer from Rooms to Go. Save yourself the headache, and go anywhere else.
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November 2023 by David Perrel
I got most all of my furniture from Arhaus. I love it. Amy and Beth were awesome to work with. Delivery team was top notch. I had an issue with an outdoor rug and it was resolved promptly. Highly recommend
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November 2023 by Michael Millington
The Montego Outdoor 60" Aluminum Round Dining will fade when exposed to the elements. If you purchase this table you should absolutely purchase a table cover.
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November 2023 by Christina Preston
The customer service at the gardens mall always makes you feel as though you are bother them.
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August 2023 by Patty Deluca
We went in today to buy a dining room table. We wanted the walnut and was told it was available in 78" oval and it was $1799. No mention of color. We were both very excited and went to buy it. At check out it was over $3000. When we asked why, we were told let me ckeck Oh the oak is $1799 the walnut is $700 more. They didn't even offer to make it right in any way. We were told wait for a sale. We really wanted to order the table today. Very disappointed
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July 2023 by Robin A.
Melanin Blessed stay clear.... Idk of the sales consultants ( ones working & not the ones buying) got the memo but twas in the mall July 1st primarily to pick up a few new apple purchases . After leaving apple decided to browse a bit. Came across this store & decided to browse as we are currently remodeling . Me & family walked around for about 10-15 minutes & two sales ladies watched from afar, although we appreciate them not being aggressive like some furniture sharks some hello or recognition would have been nice. This did not concern us at all but it did become more evident as they approached the non melanated customers walking in immediately with an introduction & offer of assistance. After the third non melanated was greeted after we were there curious we just left. Management, if the purpose of your business establishment is to make a profit ( assuming it is ) it maybe time to inform them that " all money in the USA is " Green" .
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April 2023 by Shivonne Washington
A new favoriteStunning dining tables, beds, chandeliers, artwork, decor and jewelry! Customer service is a chef's kiss.
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February 2023 by Esteban
The store is nice but employees could try a little harder
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February 2023 by Esteban Naranjo
The store is nice but employees could try a little harder
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June 2022 by Tim Canul
this is the best place to buy furniture my shopping experience was really good and the movers that brought the furniture were very nice MVP Movers
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June 2022 by Thomas Soto
Staff in the shop were very helpful and friendly. The items were delivered yesterday and were great quality.
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May 2022 by Gabrielle Evans
Haven’t purchased but why would you sell the furniture online if it takes over 6 months to show up?!? What’s the point in doing this?! How bout showcase the items that you actually have that are ready to be shipped! Thank goodness I read the fine print. And to know that you don’t offer cancellations on discounted items is criminal to me. They have beautiful pieces, but to have to wait 15-27 WEEKS to arrive at my doorstep is insane!!
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May 2022 by Rick Gonzalez
I bought a nice simple L shape sofa in October here it is may and I'm still waiting for it and I paid 100% in full what a mistake...
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March 2022 by Hayley StPierre
Meg is AMAZING! She takes the time to really understand your design needs. I’m a very indecisive person and she was beyond patient with me - she put together a mock up of my living area to help me decide on what to do. She even checked in with me months later to see how I was liking the furniture. I would really recommend this location to anyone who wants beautiful furniture. Thank you Meg!!! Forever grateful!
