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July 2023 by George Young
Great furniture and staff
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November 2022 by Rhonda S.
Fabulous beautiful furniture..Incredible selection.Excellent sales service.Love Bassett!!
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August 2022 by Herbert Leibowitz
The furniture store was very helpful but I have found the quality is poor as my leather chair and my cloth ottoman both have worn poorly. They pushed Guardsman as a warranty company. This is a big SCAM. The company rejects most claims. I would never purchase from Bassett again because they pushed Guardsman which was not cheap. I also advise others about my experience.
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August 2022 by JT
Long time customer but the quality of their products have declined significantly...but not as much as their customer service. Recently purchased a chair, on the delivery day I was informed by the delivery vehicle that my chair was broken and needed to be repaired and remained in the warehouse until it could be repaired and they handed me a pillow that went with the chair. After several phone calls, nobody could explain to me exactly how the chair was broken or when I could expect it to be repaired, I was told two weeks. After two weeks, I was told they didn't know for sure but it takes time for the replacement parts to be shipped to the warehouse. Multiple times I tried to call for updates only to never get an answer or even have my calls returned. Ultimately, I finally got my chair (though now a broken and repaired chair, refurbished, used) delivered about TWO months after the original scheduled date. Meanwhile, the chair sat in a non-climate controlled warehouse in South Florida for two months covered in plastic (which protects against dust, great in environments that aren't humid, but traps the humidity and doesn't allow the chair to breathe and dry out) and drenched from humidity. The only positive about their customer service is that, despite charging me for a new chair that was broken and refurbished before I ever even saw it, they didn't try to charge me for all the mold (pics attached) that they gave to me along with my chair as a bonus...free mold!! Customer service was horrible and completely unresponsive at every step of the way. Being a long-time customer, I have had issues with prior purchases but they always, generally, were responsive and tried to make things right...in this case there was zero effort at every level and a complete disregard and disrespect for the customer.
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August 2022 by Elizabeth G
Friendly and patient salesperson, quality sofa and swivel chairs, and excellent delivery people. It’s our first time purchasing furniture at Bassett Furniture and we will definitely return as we continue to furnish our new house. I detest Ashley Furniture and City Furniture and the experience between those two companies and Bassett was like night and day. I couldn’t be happier with the experience we had purchasing from Bassett.
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July 2022 by Javier Levy
They were a pleasure to work with and the furniture turned out beautifully.
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June 2022 by William Browne
This place is a God send! They literally furnished a large portion of our office with awesome, used furniture for way less than I anticipated. And the service was great.
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June 2022 by Elizabeth Grill
Friendly and patient salesperson, quality sofa and swivel chairs, and excellent delivery people. It’s our first time purchasing furniture at Bassett Furniture and we will definitely return as we continue to furnish our new house. I detest Ashley Furniture and City Furniture and the experience between those two companies and Bassett was like night and day. I couldn’t be happier with the experience we had purchasing from Bassett.
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February 2022 by Andie Brown
They have some nice stuff here, will be back when next time for us to buy.
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January 2022 by Jaime Nellessen Shumate
Snobby employees at the PBG store judged us for driving a pickup truck…. The Nice folks at Haverty’s had no problem with our truck and provided excellent customer service.
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December 2021 by Eleanor A.
Customer service is great. They know how to treat customers. Lots of choice and the quality looks to be great. A little expensive though, might be good furniture but it isn't a budget place.
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October 2021 by Cheryl Casagrande
I purchased my living room set from Bassett and when they delivered it, . we can clearly see the Furniture is defective. Our family waited for over 5 months and what we received is poor quality furniture.They have refused to refund me the money back and still have not come to remove the defective Furniture from our home.Based on my experience with them I will never go into another Bassett store. Not worth the time and money... Do not buy
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June 2021 by Julie Rubin
I will start by saying that I absolutely LOVE Bassett Furniture, and LOVE the store itself. The furniture is beautiful, classic while being unique, and the showroom constantly changes. We have loved the furniture we have purchased from there, and always seem to return no matter how many other stores we may go to to "see what's out there"!In one of our recent experiences, we had an issue with the way our dining room table was finished when it came in. While the process of getting it right was perhaps a bit less than "seamless," the work done our behalf by Samantha at Customer service, and Gracemarie , the store manager in Palm Beach Gardens, not only made everything "right," but turned what really could have become a negative experience, into an extremely POSITIVE one (to the point where I am now writing this glowing, 5 star review)!We were so impressed with how much both of those women (and our great salesperson, Patricia) truly cared, and how they worked to make sure that we were happy in the end, and got the furniture we paid for and wanted, while making sure that the inconvenience was taken into consideration.This experience has made us true Bassett loyalists, and we are so appreciative that in this time, when business is booming and other furniture stores barely call you back once the sale is made, that Bassett employs people who truly care and want satisfied, happy customers. A million thanks to Gracemarie and her team (and Samantha too)!
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August 2020 by T C.
Damien at Palm Beach Gardens is awesome! We have furnished 3 houses working together. He knows exactly what fabric and design I would like. He's very knowledgeable and a great designer. With COVID going on, he came in on on his day off to work with my husband and I because of our flight situation. I'm so glad to have met him and always know I have a great person to help me!!
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June 2020 by Deb Neils
My husband and l worked with Lisa yesterday and this morning, and she was terrific. She was very patient and knowledgeable and was extremely easy to work with . We needed to replace a sofa and brought in the fabric of the chairs in the room. Lisa showed us several fabric choices for the sofa and then the pillows ...all the fabric options that she pulled would have worked well were all perfect. Lisa really took time to explain all the seating options ( it was like picking out a mattress) and the finishing style of the pillows, feet etc. My daughter bought a Basset sofa in NJ about two years ago and it has held up well... even with two young boys and a dog. She got the protection plan which we also got and has had to use it . The plan is a must and Basset has stood behind it for her.
