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March 2024 by Hillari Snellgrove
My parents stay there when they come and we love it. Nice location. Nice pool. Close to restaurants shopping not far from 195. Good rates!Rooms: Big beds, pull out bed couch, small fridge, counter, and microwave. Small bathroom. Desk. Table. Overall nice place.... Best of all has a breakfast bar!Nearby activities: PGA shopping centers, carrabas across the street plus a gym, dollar tree, and big apples pizza.Safety: I think they have surveillance but please double check. I know they have cameras inside so probably definetly outside as well.Walkability: You can walk to where you need. Publix not far along with many other places.Food & drinks: Berry fresh cafe, la bamba, carrabas, big apple pizza and more.
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February 2024 by John Turner
After a year of staying here with a special rate by the GM as of yesterday I was informed that rate no longer applies, a man’s word goes a long way with me, the front desk manager said that rate will be no more it was approved by GM, so that being the case we will no longer stay here or suggest this hotel to co workersRooms: No commentNearby activities: N/A
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February 2024 by Patricia Avila
Worst hotel experience ever at a exorbitant price. The sole elevator was out of service throughout my entire stay. The rooms emitted a moldy smell, and I began feeling sick after the first night. The curtains had unsightly stains that I'd rather not to know how they were made. Additionally, the sofa in my room was ripped. I can’t explain with words how terrible this experience was.
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February 2024 by José Daniel Avila
Very expensive for this terrible placeAwful in all the senses, the rooms were dirty with cockroaches, the shower had some kind of stain, the A/C smell like mold, the elevator didn’t work and the breakfast is terribleDO YOURSELF A FAVOR AND DO NOT STAY HERE
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February 2024 by Lynette Gaylord
I travel a lot and have stayed at many hotels and I have to say for the money I paid, this hotel was a big disappointment. $277 a night booked directly thru Best Western, what a ripoff! Small room, small bathroom, the toilet paper holder is behind the toilet (who does that?), no restaurant or bar, terrible breakfast options and a small lobby room enough for maybe 6 people to gather in but who wants to gather directly in front of the entrance door and the check in desk? And the gym, 2 pieces of equipment?!?! If the price was a bit over $100, maybe my expectations would not have been higher, but this was highway robbery. Hotel was not walking distance to any restaurant or things to do. I have deleted the Best Western app and will not be staying at any other location for this hotel. It was clean and the bed/pillows were comfy, but that's all the good I could say.
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February 2024 by Dave Woelper
Beware of this place make sure you read the reviews, they have a roach infestation!
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February 2024 by Ry
Rooms were super clean, Staff was unbelievably nice, and breakfast was good! Definitely recommend staying here!
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February 2024 by Magda J.
I don't recommend room 119.I hope other rooms look better.
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February 2024 by Tiffany Smith
Me an my husband checked in about 9 an paid $178.00 only to find "worm things " in our shower after talking with management about the issue an telling them we was checking out they responded by telling me to come back to the desk before we left to fix the issue we went to pack our things an found more bugs of some sort in the room crawling in the floor when returning to the desk the manager would only refund 26.00 an we are best Western members I'm very disappointed in this establishment an won't be returning any time soon !
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February 2024 by Michele DeMoske-Weiss
Positives? Staff was excellent! Breakfast was fine, loved the bed pillows and will buy them when I’m settled!!! I used the hotel for a few days prior to moving to Seattle so the location was great and I could stay with my Frenchie. It even had a freezer for my dog’s frozen Farmer’s Dog food. There are two nice restaurants across the street and a grocery store within walking distance.Negatives? It’s old but serviceable. The window coverings in my room could be tidied up. But otherwise it was clean and for my purposes adequate and affordable, sometimes difficult to find in this area in winter. It is a nice hotel for a casual stay in a pricey area.
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February 2024 by sean gibbs
DO NOT STAY HERE!Absolutely terrible. Does not live up to BW standards. I wouldn't put my dog up in this place!!!Filthy rundown, smelly place.
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February 2024 by Thiago Barcelos
Location is convenient, and staff is super helpful and kind. There's however some small issues which is related to management and needs to be revised, such as:- House keeping practices and times: They come way too early (around 8 AM) and every time they come over, the room cards become invalid. Good for safety, but annoying for Customers.- Breakfast is convenient, and staff (Iris) is spot on the up keep and cleanliness of the area, sadly, there's very few variations and options. It was a big let down.
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February 2024 by Carla Cooper
Excellent service from start to finishRooms: The staff knows that it was my birthday, and I when checked in, my room wasclean to my liking, with balloons, a cake, charcuterie platter, fruits, wine, and gifts that my friends send. Carla, the front desk clerk sure made my day. Get with carla for your plans. The staff is awesome .Safety: My stay at this hotel I felt safe at all time.Walkability: Safe area to walkFood & drinks: Breakfast at the hotel was really good, coffee is available in the lobby at all time, complimentary, its also restaurant in walking distance. The restaurant at the property will be open soon to serve food to the guest, if they do not want to leave the property.
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January 2024 by Robert Morton
Hotel has a very strong air fresher. The smell get into your throat and makes it very uncomfortable. I expected a nicer room due to the location. Not impressed at all.
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January 2024 by Ellie Chamberlain
The hotel smells bad—old and musky. There were also remnants of mildew in the bathroom. Looks like newly renovated, although. Some of the staff were polite and kind while others were tired and angry, incompetent. The breakfast was mediocre. They also were willing to argue with my family over pet fees which had already been paid. We were forced to change rooms to continue our stay. Even the bedsheets and towels had small stains. Shampoo, conditioner, and body wash bottles were available in the shower but the cartridges were empty upon arrival for our stay. Overall, the environment has not been welcoming. Still, a man, possibly a manager, who overseen one of the employees originally told us that it is a pet-friendly hotel and that animals are welcome so that we would not be moving rooms. I guess the majority has to be satisfied.
