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December 2023 by Andrew C.
The store in located in Palm Beach Gardens Mall on the second floor for you all big holiday spenders. Our flight was delayed, and off we went to the Mall for Holiday shopping. Funny, my daughter and wife's radar led us to Chanel. I must say, the staff was lovely and security was friendly. The selection of jewelry and bags were wonderful according to my wide and daughter. I must say I did like their choices in earrings, and I was surprised that is all we bought. I thought the cost of the earrings were good considering what I might of thought I might spend. Happy Holidays and peace & health to all.
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November 2023 by Dawn R
Ladies here are lovely but Chanel policy of warranty on their products is horrible. The quality has gone down. They don’t stand behind a clearly defective product less than a year old.
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October 2023 by selene abella
i LOVE this Chanel store so so much. honestly my favorite in florida, the workers all have AMAZING customer service (especially the guy with grey curly hair, he’s awesome). this place is perfect for when you wanna spoil yourself, just to smell the perfumes, or learn about the Chanel company when you visit the store.
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August 2023 by Treasure C
Barbara is excellent customer service. Love her always friendly
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July 2023 by Heila Bang
We had a wonderful time finding a foundation match and lipstick with the help of Ratih Simmons. She helped us out with such beautiful and sweet spirit. We will definitely be coming back soon.
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July 2023 by Ana C
Barbara is excellent customer service. Love her always friendly
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March 2023 by Kailen Arambulo
J.J. Works at the fragrance and beauty boutique in the Gardens mall and she has done exceptionally well with her customer service and knowledge of the Chanel product! She has also offered to give my mother and I a tour of the store and gave us a very well detailed explanation of the different types of fragrances that aren’t sold anywhere else! I will be visiting again and I will be looking forward to the great customer service! :)
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May 2022 by Georgiana Wilson
I've always wanted to own a renowned Chanel bag. So I finally had the opportunity and went to the Palm Gardens Mall Chanel Boutique. Mind you I was nervous on the type of service I would receive. (I am non affluent African American BBW).Well, I was immediately greeted by Sergio. I told him I wanted to purchase my 1st Chanel. He was so friendly and professional. He told me the history of Chanel while we looked around. Due to limited inventory, I was unable to get the item that I wanted. He did show me other pieces that I might like. I finally settled on a beautiful pair of diamond CC earrings and the matching necklace. He wrapped the items with such care and professionalism. My Chanel experience was FANCY!Sergio did notify me a few weeks later that the Pouch was available to be ordered. He handled the transaction happily and efficiently and I received my beautiful Chanel by mail. It felt like Christmas opening up the ribbon wrapped box.To date, Sergio continues to text me when new pieces are available. If you are looking for professional and friendly service, please see Sergio at the Palm Beach Gardens Chanel Boutique. You won't be disappointed! Thank you Sergio!
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May 2022 by Georgiana W.
I've always wanted to own a renowned Chanel bag. So I finally had the opportunity and went to the Palm Gardens Mall Chanel Boutique. Mind you I was nervous on the type of service I would receive. (I am non affluent African American BBW). Well, I was immediately greeted by Sergio. I told him I wanted to purchase my 1st Chanel. He was so friendly and professional. He told me the history of Chanel while we looked around. Due to limited inventory, I was unable to get the item that I wanted. He did show me other pieces that I might like. I finally settled on a beautiful pair of diamond CC earrings and the matching necklace. He wrapped the items with such care and professionalism. My Chanel experience was FANCY! Sergio did notify me a few weeks later that the Pouch was available to be ordered. He handled the transaction happily and efficiently and I received my beautiful Chanel by mail. It felt like Christmas opening up the ribbon wrapped box. To date, Sergio continues to text me when new pieces are available. If you are looking for professional and friendly service, please see Sergio at the Palm Beach Gardens Chanel Boutique. You won't be disappointed! Thank you Sergio!
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December 2021 by Lilla
I was waiting outside with my mom for just a little bit and was greeted nicely when we were let in. The only downside was a female employee who would literally not stop staring at us, and only us. We went to one side of the store, she watched, we went to look at the bags behind the counter, and she went behind it to stare at us some more. It felt really unsettling and as if we weren’t supposed to be there, or as if she was waiting for us to steal something. Otherwise, it was fine.
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October 2021 by Jamie M
Awful customer service, I know Chanel Customer Care sucks in general but this boutique is worse
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June 2021 by Joshua Solano
Waiting in line for no reason. Very upsetting customer service experience.
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June 2021 by Kori W.
Why do all the Chanel stores not answer their phones and they leave you on hold for 15-20 minutes listening to the most shitty hold music???? Get it together Chanel...
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June 2021 by Kat Chester
Ask for Maria - she’s excellent. Great assortment of bags and accessories- limited clothing selection.
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May 2021 by Erin Mendoza
Amazing service! My husband went in to the boutique today & the sales associates were beyond helpful, they tried on bags so I could see them on FaceTime & were very patient while I tried to decide which bag I wanted. A+++