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March 2024 by L Lugo
Once again, arriving at the Alton Chipotle at 10:40pm to locked doors.It clearly says it closes at 11 :00pm on the doors. Google says 11:00pm and the 1-800 number says 11:00pm. this is a consistent issue with this location where they do not honor the Time posted of which they will be open. Also, they are definitely not the cleanest location in terms of how the food is handled and or displayed..Annoying when you have a business that doesn’t honor it’s hours.
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March 2024 by Jordan K
Service is terrible and slow. Be prepared to wait 30+ minutes if there are 3 people or more in line.
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March 2024 by Ashleigh Jackson
If I could give this 0 stars I would. The customer service is awful. After already paying, I went to get my drink and one of them was out. There was none left so I politely asked the staff to please assist me and every single one of them looked at me like a chicken with my head cut off and responded with the exact words “I don’t know”. One staff member said he would go check and walked away and never came back. I proceeded to try get another from the machine and that was out too. Finally found one that wasn’t after the super smart employees ignored me and so I think it’s safe to say I will never come back here. These employees are exactly what is wrong with the world these days. Good luck if you want to try and eat here. 3/10/24 5:30pm
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March 2024 by Logan Brown
Worst chipotle in Town. They Can’t conceive out how accept cash or figure out how to take an order in person? App only? It feels like this franchise owner has a vendetta against the executive office of chipotle. Good luck in America.
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March 2024 by Lucy Smith
I’m under the impression that chipotle is corporate. But damn. I’ve never seen anything run like this place. Especially a corporate restaurant. Always missing one or two ingredients. Manager there arguing with family or staff. It’s just odd that in such a nice area there would be no repercussions for running a store this way. Pretty unbelievable.
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February 2024 by Joseph Lombardo
The chips for the chips and guacamole at this chipotle are always hard and
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February 2024 by fede rodriguez
I liked the
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February 2024 by Vanessa Rathe
No cheese today, last time I was here they were out of tortillas, the time before that they were out of guac and the employees have terrible
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February 2024 by Zach Rance
Worst chipotle I’ve ever been to. Awful staff , takes forever to get your bowl and staff is unwelcoming. I drive 10 minutes out of the way to go to a better chipotle.
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February 2024 by Tara
The last few times I’ve gone here the rice was so undercooked it was hard and crunchy - completely inedible. Ruins my entire meal. Not sure why cooking rice correctly seems to be so difficult at this location. If it only happened once I wouldn’t care as much but it’s been 4 or more times now, I’m not even going to bother here anymore.
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January 2024 by LEE WHITE
Gross place ... The owner should get over here pretty fast foods coming out but ain't nothing else getting done check out the juice first then go in the men's room I just spent $35 to be totally disgusted all the tables are covered in Grease the juice machines look like they haven't been cleaned in in weeks the ice tastes like bleach
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January 2024 by Alfred De La Peña
I've been to this location a couple times. Each time the dining room was dirty.This time, they didn't have what I wanted, no Carne asada, no fajitas, most of their proteins were out. Since I had limited time I took what they had.The dining room had cups and napkins and the tables were dirty.
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January 2024 by Beaux S.
Walked in (Friday night round 7:45), and see a sign on the glass immediately, "no lettuce, no chips, no fajitas, no green chile, and a few other things. I see chips on the counter so I asked about them. Employee says those are "reserved for delivery orders" like your delivery dudes, Uber eats, etc, but maybe you could have one Line worker and cashier were really nice. Get to the cashier. Asks if he can get me anything else. I ask if I could possibly get a bag of chips and queso. Loud, rudely, and abruptly I hear a "SORRY" from the online ordering station that's right next to the register. There was a girl working there so I was like, well I'll give a bigger tip if I could get a bag of chips. She says quickly "how much?!" I say idk $5 that's all the cash I have, she says "that ain't enough" and then I left without any chips.
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January 2024 by Chris Cannon
I have had very bad food poisoning after eating a barbacoa bowl from chipotle delivery today. It is very concerning to get on here and see all of these complaints about the sanitary conditions of this location. If it weren't for all of these reviews, I probably wouldn't even leave a review. But if they are getting their customers sick because of poor sanitary conditions that are not being addressed, that's criminal.
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November 2023 by Katie Jozefyk
Absolutely disgusting. I ordered Uber Eats last night and it arrived tightly sealed. I began eating my burrito bowl & realized there was 2 LONG BLACK HAIRS in my food. Do not go here or order anything from here!
